If you need to assign a Power of Attorney to your T-Mobile account, here's what you'll need to know. A Power of Attorney (POA) is a legal document that gives another person authority to act on your behalf. By adding a POA to your T-Mobile account, you are giving us permission to treat your POA as the account holder, also known as the Billing Responsible Party (BRP). To learn more about what permissions that includes, see Billing Responsible Party.

 

Documents, timeline, and notifications

  • Official POA.
  • T-Mobile Power of Attorney Form (see attached) properly filled out.
  • After T-Mobile receives the request allow seven days for processing.
  • For email, a reply to the email address you sent from will receive a confirmation of the completed change.
  • Before a cancellation request is completed by T-Mobile, we will contact you at the number you provide on the form.
  • The requested change will not be completed if we cannot contact you.

 

Add or update a Power of Attorney

The official POA must include

  • A valid date (not expired)
  • A signature by the person being given POA
  • A proper notarization

By Mail

Mail a copy of your official POA and T-Mobile POA Form to:

  • T-Mobile Customer Relations
  • PO Box 37380
  • Albuquerque, NM 87176-7380

By Email

Scan a copy of your official POA and T-Mobile POA Form to USMilitaryERR@T-Mobile.com.

 

Remove a Power of Attorney

  • If an expiration date is listed on the POA, we will update your account to remove the user on that date.
  • To remove a POA immediately, you can send us a release of Power of Attorney to the same mailing address or email address listed above.

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