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Setting up a payment arrangement for your T-Mobile account is quick and easy. If you were impacted by COVID-19, here are some additional ways T-Mobile may be able to help, see our customer updates for more details. 

 

Am I eligible?

  • Available to postpaid customers who need extra time paying their bill. 
  • Your account can be less than 30 days past the due date to initiate a payment arrangement but if it's 31+ days past due, you may be required to pay a portion of your past due balance. 
  • Click the button below to log in to your My T-Mobile account to view your options. 
    Set up a payment arrangement

 

Dos and Don'ts

Do

Failure to meet the payment arrangement criteria may result in a failed payment arrangement and possible service suspension.

  • Make sure your first installment and each installment after are paid by the specified due date.
  • Pay all new bills that become due during the arrangement by the due date.

Don't

  • Once set up, don't attempt to change, extend, or delete a payment arrangement.
  • Don't make payment(s) early or with an alternate method if your payment arrangement is set up with a Future Dated Payment. This may cause your payment not to be recognized by the system as fulfilling your arrangement, and they may cause duplicate payments, overpayments, added fees, and possible suspension of service.

 

Potential fees

  • Late fees may apply if the payment date is more than 10 days past your original due date.
  • A $20 restore fee per line, and taxes will be included in the installment(s) if your account is suspended (including partial suspension) for non-payment.
  • The $5.00 per line bill credit will be lost until AutoPay is reactivated again.

 

 

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