You have our sincerest condolences during this difficult time. Losing a loved one is never easy. We want to help you with their account as quickly as possible so you can attend to other affairs. If someone has passed away, you can either close their account or keep the same mobile number under a new account.

Managing the account of a deceased family member

The process is the same whether you want to close the account, or continue service with the same mobile number and device previously owned by the family member that passed away.

Call T-Mobile Customer Service at 1-877-746-0909 (or dial 611 from a T-Mobile phone). TTY service is also available for hearing and sight impairment by calling 1-877-296-1018.

You can reach T-Mobile for Business Customer Service at 1-866-335-1467.

For the quickest resolution, it's best to have the following information before calling:

• Name of the person on the account
• Their mobile phone number
• Date of birth
• Last four digits of the deceased customer's Social Security number
• A death certificate is not required to start this process

Important reminder: Back up voicemails and greetings

• Back up voicemails: Ensure all voicemails are backed up before initiating a transfer of ownership or account cancellation. For assistance with voicemail visit the Voicemail page.
• Save desired greetings: Record and save any voicemail greetings you wish to keep.
• Avoid permanent loss: Transfers or cancellations will result in the permanent deletion of voicemails and greetings.

Puerto Rico

If the deceased is from Puerto Rico, call 1-877-746-0909 or please mail your request to:

T-Mobile Executive Customer Relations

PO Box 191957

San Juan, PR 00919-1957