T-Mobile Experience Store

T-Mobile Factoria & SE 36th St

★★★★★ 4.5
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T-Mobile Factoria & SE 36th St - 3618 Factoria Blvd SE
Exterior photo of T-Mobile Store at Factoria & SE 36th St, Bellevue, WA
Exterior photo of T-Mobile Store at Factoria & SE 36th St, Bellevue, WA
Interior photo of T-Mobile Store at Factoria & SE 36th St, Bellevue, WA
Interior photo of T-Mobile Store at Factoria & SE 36th St, Bellevue, WA
Interior photo of T-Mobile Store at Factoria & SE 36th St, Bellevue, WA
Interior photo of T-Mobile Store at Factoria & SE 36th St, Bellevue, WA
Interior photo of T-Mobile Store at Factoria & SE 36th St, Bellevue, WA
Interior photo of T-Mobile Store at Factoria & SE 36th St, Bellevue, WA
Interior photo of T-Mobile Store at Factoria & SE 36th St, Bellevue, WA

Experience Store Features

Fast, Hassle-Free Help
Your time matters. Get in, get help, and get going.

Real Help. Real Fast.
Get more than a great deal. Get real help, real fast from experts trained to solve it all in one visit.

Start Online, Get Expert Help In-Store
Start online, finish in-store — pick up where you left off with personalized service.

Featured promotions at T-Mobile Factoria & SE 36th St

Lavender iPhone 17
APPLE

Get iPhone 17 On Us.

No trade-in needed when you bring your number to T-Moble and add a new line on an Experience Beyond plan.
Shop now
Via 24 monthly bill credits. If you cancel entire account before receiving 24 credits, credits stop and balance on required finance agreement is due. Bill credits end if you pay off device early. For well-qualified customers; plus tax & $35 device connection charge.
Get up to 800

Switch to T-Mobile, and we'll help pay off your phone—up to $800.

Get the details
Via virtual prepaid Mastercard. Card typically takes 15 days.
SAMSUNG

Experience the Samsung Galaxy S26 Series.

Get Galaxy AI as your personal companion, your phone will function better and more powerfully than before.

Pre-order now
Get up to $300 Back
ONLINE EXCLUSIVE

Get up to $300 back when you sign up for T-Mobile 5G Home Internet.

Check availability
Via Virtual Prepaid Mastercard ® when you sign up online and activate a qualifying new Home Internet line. Not available in retail. Allow 14 weeks from rebate submission.
T-Mobile Experience Store

T-Mobile

Visit a Seattle-area T-Mobile Experience Store

Get the best of the best. Our top experts at our Experience Stores can handle your ask in one visit. We’ll help you out on your first trip to an Experience Store – or we’ve got you covered with a $50 bill credit.

Visit a participating Seattle Experience Store, check in, and complete the post-visit survey to qualify. Terms

View our FAQs to Learn More

Featured categories at T-Mobile Factoria & SE 36th St

Smart Phones
Tablets
Smart Watches
Hotspots & more

T-Mobile Network Performance

Data provided by Umlaut From April-2025 to September-2025   See coverage map
5G network score
The higher your score, the more likely you can connect to a faster, more stable network.
92
/100
AT&T
86
/100
Verizon
76
/100
5G coverage availability
More availability means having access to 5G speeds more often.
82 %
93 %
AT&T
51 %
Verizon
5G download speed
Higher speed means quicker downloads and smoother video calling.
192
Mbps
AT&T
52
Mbps
Verizon
49
Mbps
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Man looking at a cellphone
T-MOBILE TRIAL

Try T-Mobile FREE
for 30 days.

Test-drive our award-winning network and some of our favorite benefits for 30 days—no commitment or credit card required. We won’t even tell your other carrier.

Get started now
Qualifying non-T-Mobile network user & compatible, unlocked device required. 1 trial user. See 5G device, coverage, & trial details at T-Mobile.com.

Your Membership Starts Here - T-Mobile Factoria & SE 36th St Experience Store
3618 Factoria Blvd SE, Bellevue, WA
(425) 532-4539

There’s more waiting for you in-store. More savings. More perks. More one-on-one support. At our Experience Store, we’ll walk you through today’s best offers and help you find the plan and perks that fit your life.

What You'll Find:

  • Deals and demos on the newest iPhone, Galaxy, and Pixel devices
  • Personal setup & expert support from Senior Mobile Experts
  • Wireless, Prepaid & Home Internet activations
  • Easy upgrades, trade-ins & connected tech
  • Small Business plans & support
  • Buy online, pick up in-store

Come In And Get More:

  • Get support your way — with the T-Life app, a Mobile Expert, or both
  • Try before you buy — get hands-on with our full device lineup
  • Get access to exclusive T-Mobile perks like Netflix on Us & Magenta Status
  • Stay connected with America’s fastest 5G network — now backed by satellite

Come in today — your membership starts here.

Featured reviews at T-Mobile Factoria & SE 36th St

Leave a review Google
Nai hsi Wu
March 10, 2026, 12:10 a.m.
(Translated by Google) A friendship that has lasted for twenty years is especially precious in today's fast-paced business world. Listening to your story, those familiar names and warm smiles seem to come alive before my eyes. The Warmth of Reuniting with Old Friends This hour at the Bellevue T-Mobile retail store was less about shopping and more about a reunion with old friends. * A Two-Way Effort: Taylor, Mike, Riley, and every employee demonstrated not only professionalism but also genuine sincerity. They were willing to forgo a sale to persuade you to "buy again next time," even sacrificing their rest time to spend with you. This trust, transcending the buyer-seller relationship, is the most profound testament to a twenty-year loyal customer. * The Warmth of Service: Maintaining smiles even amidst busy schedules—this heartfelt enthusiasm is truly touching. That surprise, like "seeing an old friend," is something a cold electronic bill can never replace. A Heartfelt Wish This gratitude is not only an acknowledgment of their professional competence but also a tribute to their professional dignity and human touch. You mentioned hoping they would do even better, which is not only a blessing but also the best way to reciprocate this "home away from home" service model. The friendship of 20 years is especially precious in today's fast-paced business society. Listening to your narrative, those familiar names and enthusiastic smiles seem to be in front of you. The warmth of the reunion of old friends This hour in the Bellevue T-Mobile retail store is not so much a shopping as a party among old friends. * Two-way running: Lilli, Jon, Juan, Kevin, Chris, Brandon, Spencer, Lejana, Taylor, Mike, Riley and every clerk show not only professional literacy, but also sincerity. They would rather do one less business than advise you to "buy it next time", and even sacrifice your rest time to accompany you. This trust beyond the trading relationship is the heaviest footnote of the 20-year-old customers. * Service temperature: Keep a smiling face between busy business, this kind of heartfelt enthusiasm is the most touching. That kind of surprise like "seeing an old friend" can never be replaced by cold electronic bills. A good wish This thank you is not only a recognition of their business ability, but also a tribute to the professional dignity and humanity. They are one of the best if you need anything from TMOBILE come here to see them. (Original) 二十年如一日的情谊，在如今快节奏的商业社会里显得尤为珍贵。听着你的叙述，那些熟悉的名字和热情的笑脸仿佛就在眼前。 老友重逢的暖意 在 Bellevue T-Mobile 零售店里的这一小时，与其说是购物，不如说是一场老友间的聚会。 * 双向的奔赴：Tayler、Mike、Riley 和每一位店员展现出的不仅是职业素养，更是真诚。他们宁愿少做一笔生意也要劝你"下次再买"，甚至牺牲休息时间来陪伴，这种超越买卖关系的信任，正是二十年老客户最厚重的注脚。 * 服务的温度：在繁忙的业务间隙依然保持笑脸，这种发自内心的热情最是动人。那种"见到老朋友"般的惊喜，是冷冰冰的电子账单永远无法替代的。 美好的心愿 这份感谢不仅是对他们业务能力的认可，更是对那份职业尊严和人情味的致敬。你提到希望他们办得更好，这不仅仅是一份祝福，也是对这种"宾至如归"服务模式最好的回馈。 The friendship of 20 years is especially precious in today's fast-paced business society. Listening to your narrative, those familiar names and enthusiastic smiles seem to be in front of you. The warmth of the reunion of old friends This hour in the Bellevue T-Mobile retail store is not so much a shopping as a party among old friends. * Two-way running: Lilli, Jon, Juan, Kevin, Chris, Brandon, Spencer, Lejana, Taylor, Mike, Riley and every clerk show not only professional literacy, but also sincerity. They would rather do one less business than advise you to "buy it next time", and even sacrifice your rest time to accompany you. This trust beyond the trading relationship is the heaviest footnote of the 20-year-old customers. * Service temperature: Keep a smiling face between busy business, this kind of heartfelt enthusiasm is the most touching. That kind of surprise like "seeing an old friend" can never be replaced by cold electronic bills. A good wish This thank you is not only a recognition of their business ability, but also a tribute to the professional dignity and humanity. They are one of the best if you need anything from TMOBILE come here to see them. View on Google
Shervin K.
Feb. 20, 2026, 8:55 p.m.
This is a good T-Mobile location. Others were so so. I’ve been to few, having been customer for a long time.! Fiza was the one who helped me, and she was absolutely amazing. She took the time to help me setup my new traded phone. Explained everything clearly, and made the whole experience easy and enjoyable. Hands down the best service I’ve ever had at T-Mobile — It is true that a person (Fiza) can make the company look great. highly recommend! View on Google

Additional information about T-Mobile Factoria & SE 36th St

IDs Accepted
  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID

Locations near T-Mobile Factoria & SE 36th St

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Seattle First Visit Done Right – Customer FAQ

T-Mobile Experience Stores are our flagship locations, with the widest selection of devices and hands-on demos of the latest tech—all supported by experts trained to resolve your needs in just one visit. Our experts receive 40% more training than our traditional specialists and have the authority to handle any request on the spot. 

Visit a select Experience Store, check-in and our goal is to fully resolve the reason for your visit the first time. If we don’t, let us know in the text survey after your visit. A store manager will follow up within 72 hours—and we’ll apply a $50 bill credit to your account.
Only select T-Mobile Experience Stores in the Seattle area are part of this promise. Look for the “Experience Store” label at T-Mobile Store Locator, in the T-Life app, or on Google or Apple Maps. You’ll also see signage inside participating locations.
 
Participating Locations: 
•   3618 Factoria Blvd SE Bellevue, WA 98006 
•   811 SE Everett Mall Way Suite 1A Everett, WA 98208
•   12530 Totem Lake Blvd #132 Kirkland, WA 98033
•   3000 184th Street #522 Lynwood, WA 98037
•   7325 166th Ave NE F133 Redmond, WA 98052
•   3820 Rainier Ave S Suite J Seattle, WA 98118
•   1527 6th Ave Seattle, WA 98101
•   17401 Southcenter Pkwy Suite 101 Tukwila, WA 98188
•   9507 192nd Ave E BLDG 2 Bonney Lake, WA 98391
•   17125 SE 270th Place Suite 102 Covington, WA 98042
•   32225 Pacific Hwy South Suite 202 Federal Way, WA 98003
•   10011 Bridgeport Way SW Suite 1000 Lakewood, WA 98499
•   4227 S Meridian Suite E Puyallup, WA 98373
•   5914 6th Ave Tacoma, WA 98406
•   444 Ramsay Way Suite 107 Kent, WA 98032
Visit a participating Experience Store, check in, and let our experts take care of your needs. After your visit, you’ll receive a quick follow-up survey by text.

If your issue wasn’t fully resolved, select “No” or “Partially” on the survey when asked—and request a follow-up. 

A store leader will contact you within 72 hours, help resolve your issue, and apply a $50 bill credit to your account if eligible.

Hopefully, you’ll never need it. But if you do, we’ll make it right.
Once you complete the survey and select “No” or “Partially,” the store manager will reach out to you directly to resolve the issue and confirm if you qualify for the $50 bill credit.
If you are eligible, your store manager will apply the $50 bill credit to your T-Mobile account once your issue is resolved.
Nope!  Just fill out the survey, and the store manager will contact you. We’ll take care of the rest!
If you visited an eligible store but did not receive a survey within 24 hours, please reach out to the store’s leadership by phone or by visiting the location in person. If you’re unable to return to the store, contact Customer Care for further assistance.
The offer is available once per account per 12-month cycle.
Yes—just a few things to know.

To be eligible, you must visit a participating Experience Store, check-in upon arrival via T-Life or Magenta Welcome (in-store), and complete the post-visit survey.

Some situations may not qualify for the $50 bill credit, including issues outside of T-Mobile’s control. This can include missing required identification, device warranty or insurance claims, line or financing limits based on credit, or requests for compensation beyond correcting accidental billing errors.
 
No matter how you contact us, we’ll always do our best to help find the right solution. However, issues involving external partners, manufacturer processes, or circumstances beyond the store’s control may not be eligible for the credit.
Experience Stores are built to offer a better in-store experience — with the latest tech, a wider selection of devices and the best of our knowledgeable experts who can take care of needs quickly and efficiently.

The new offer is our way of standing behind the level of service, expertise, and care we strive to provide our customers when they walk into our revolutionary new 'Experience Store' format.
 
Legal: Limited-time; subject to change. Qualifying plan required. $50 via one-time bill credit. Credit may take up to 2 billing cycles. Visit a participating Experience Store, check in on arrival, complete the post-visit survey, note that your issue wasn’t resolved, and request a follow-up. A store leader will follow up within 72 hours. Limit one credit/account every 12 months. Some issues may not qualify, including those outside T-Mobile’s control (e.g., missing ID, warranty or insurance claims, credit-related limits, or requests beyond correcting billing errors). See store for details.

Got questions about T-Mobile Experience Stores?

The T-Mobile Experience Store is a new cutting-edge retail environment offering personalized service with the newest and broadest product assortment than any other T-Mobile store. It's designed to provide an immersive shopping experience, showcasing our commitment to innovation, care support and customer service.

Experience a personalized shopping journey with expert service and our largest assortment of cutting-edge products. Our knowledgeable Sr. Mobile Experts will work with you to tailor your visit, showcasing the best T-Mobile has to offer for you and your family.

Absolutely! Experience stores carry our widest selection of the latest smartphones, tablets, wearables, and accessories with a variety color options only available at experience store locations.

No appointment is necessary. You are welcome to drop by at your convenience during our regular store hours.

The most convenient way to pay your T-Mobile bill at any time is by using our T-Life app. If you prefer to pay at our Experience store, our Sr. Mobile Experts can assist with payments and answer any billing questions.  An In-Store Payment Support Charge of $5 plus applicable tax on in-store bill payments will apply.

Yes, we accept device trade-ins.

Yes, the store features interactive hands-on demos to explore the latest technology and services. You can also participate in live events and workshops hosted at the store.

Yes, our Sr. Mobile Experts are equipped with the newest technology and receive ongoing comprehensive training that covers all aspects of device troubleshooting for software updates, hardware support and network needs.

Yes, we offer an equipment installment plan. Our team can provide support and details based on your credit qualifications.

Yes, we offer interactive product experiences for all our business solutions.

Absolutely! Our team can assist you with transferring your data, including contacts, photos, and apps, from your old device to your new one.

The T-Life app provides a simplified experience for customers by offering everything in one convenient location. In the T-Life app, T-Mobile and Metro by T-Mobile customers can access the same great perks and exclusive deals you know and love from T-Mobile Tuesdays, VIP benefits, and more! Plus, you can easily manage most aspects of your T-Mobile account directly from the T-Life app, with new features being added regularly.

Yes, the T-Life app can be found in your Google Play Store or Apple iOS App Store