Featured promotions at T-Mobile Five Mile Plaza

T-Mobile Five Mile Plaza - 1910 W Francis Ave
T-Mobile Five Mile Plaza - 1910 W Francis Ave

Your Membership Starts Here - T-Mobile Five Mile Plaza Experience Store
1910 W Francis Ave, Spokane, WA
(509) 328-9000

There’s more waiting for you in-store. More savings. More perks. More one-on-one support. At our Experience Store, we’ll walk you through today’s best offers and help you find the plan and perks that fit your life.

What You'll Find:

  • Deals and demos on the newest iPhone, Galaxy, and Pixel devices
  • Personal setup & expert support from Senior Mobile Experts
  • Wireless, Prepaid & Home Internet activations
  • Easy upgrades, trade-ins & connected tech
  • Small Business plans & support
  • Buy online, pick up in-store

Come In And Get More:

  • Get support your way — with the T-Life app, a Mobile Expert, or both
  • Try before you buy — get hands-on with our full device lineup
  • Get access to exclusive T-Mobile perks like Netflix on Us & Magenta Status
  • Stay connected with America’s fastest 5G network — now backed by satellite

Come in today — your membership starts here.

Featured categories at T-Mobile Five Mile Plaza

T-Mobile Network Performance

Data provided by Umlaut From July-2025 to December-2025   See coverage map
5G network score
The higher your score, the more likely you can connect to a faster, more stable network.
92
/100
Verizon
88
/100
AT&T
81
/100
5G coverage availability
More availability means having access to 5G speeds more often.
91 %
85 %
AT&T
78 %
Verizon
5G download speed
Higher speed means quicker downloads and smoother video calling.
303
Mbps
AT&T
99
Mbps
Verizon
81
Mbps
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T-MOBILE TRIAL

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for 30 days.

Test-drive our award-winning network and some of our favorite benefits for 30 days—no commitment or credit card required. We won’t even tell your other carrier.

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Qualifying non-T-Mobile network user & compatible, unlocked device required. 1 trial user. See 5G device, coverage, & trial details at T-Mobile.com.

Featured reviews at T-Mobile Five Mile Plaza

Susan Lawlor
July 13, 2026, 12:50 a.m.
A CAUTION AND A RECOMMENDATION We have T-Mobile and we are very happy with them. Yesterday I went to look at my upgrade options and I had one where I could get the iPhone 17e for zero dollars a month with the trade-in of my iPhone 15, which is in great condition. I had a couple of questions so I called customer service and the gentleman. I spoke with answered my questions and offered to complete the upgrade with me over the phone. The experience quickly became a nightmare. He put me on hold briefly, came back and said you’re very lucky. I have an even better deal and proceeded to tell me that I would get the phone and I would have money left over because of my trade-in and so it would pay off next month’s bill and $60 toward the one after that and isn’t this all fantastic and so I started questioning him on how this worked and I asked him for every step of the way what these dollar amounts were and how they applied and it was obvious to me that this was not a good deal because it turned out I was still going to have a seven dollar payment every month for 24 months. I told him I was not interested and I wanted the original deal that I was looking at in my T-Life app in front of me where I would get the iPhone 17e for zero dollars per month and all I had to pay for the taxes and the $35 connection charge. He put me on hold Again and came back and did go over the deal with me and it looked to be accurate and so he sent me a document to sign. This document turned out to be a financing agreement at 0% interest for $799.99, which was the value of the new phone. No mention of the upgrade deal or the trade-in. I told him I wouldn’t sign it because it didn’t have those items reflected, showing that I actually would not be financing anything. He kept saying, take my word for it after you sign this you will see that the offer will be applied. Trust me. I got pretty angry and told him I don’t trust him as far as I could spit and I am not signing a legal document and financial agreement for $799.99 and I told him I was ending the call. Next thing I know his supervisor calls me and he says trust me. You have my word that these credits will be applied after you sign the contract and I told him what he could do with that and got off the phone. Now to the recommendation part. The next day I went to the T-Mobile experience store on Francis Avenue in north Spokane. This is where we originally purchased our phones and signed up for T-Mobile two years ago. We had a very good experience at that time and I knew that I would need to go to a corporate store not an authorized dealer. This is very important. Always go to a corporately own store. We walked in at 11 o’clock Sunday morning, and were greeted by Uriah. I briefly told him my story and he said let me help you here and I am not kidding we were out of there in 10 minutes. Everything went smoothly with the upgrade deal and trade-in reflected on the document I signed with no money owed other than the taxes and $35 connection fee. The phone will be arriving in a couple of days and Uriah said we are welcome to come back in when we get it snd he will help me to transfer all my data from my old phone. I absolutely recommend the store on Francis Avenue. They will treat you right and also treat you like the intelligent human being that you are and not try to scam you. Uriah was absolutely fabulous and as far as I’m concerned, he deserves employee of the year! BTW After we got home, I received a text and an email from T-Mobile urging me to sign the finance document for $799.99. I have determined that it is Actually coming from a legitimate T-Mobile text and email address. It is shameful that they allow their phone support employees to try and scam people. So watch out when buying our upgrading a phone and if you use T-Mobile always go to a corporate store. View on Google
Lisa Work
July 1, 2026, 2:46 a.m.
The Manager is the best help you will ever get in this area ! Great job with customer service and attention to details. View on Google

Additional information about T-Mobile Five Mile Plaza

IDs Accepted
  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID

Locations near T-Mobile Five Mile Plaza

T-Mobile Store
T-Mobile at Costco
4.4 miles away
4.7
T-Mobile Store
T-Mobile Cheney Plaza
15.7 miles away
4.5
T-Mobile Store
T-Mobile E H St & S Main St
16.0 miles away
4.9

Got questions about T-Mobile Experience Stores?

The T-Mobile Experience Store is a new cutting-edge retail environment offering personalized service with the newest and broadest product assortment than any other T-Mobile store. It's designed to provide an immersive shopping experience, showcasing our commitment to innovation, care support and customer service.

Experience a personalized shopping journey with expert service and our largest assortment of cutting-edge products. Our knowledgeable Sr. Mobile Experts will work with you to tailor your visit, showcasing the best T-Mobile has to offer for you and your family.

Absolutely! Experience stores carry our widest selection of the latest smartphones, tablets, wearables, and accessories with a variety color options only available at experience store locations.

No appointment is necessary. You are welcome to drop by at your convenience during our regular store hours.

The most convenient way to pay your T-Mobile bill at any time is by using our T-Life app. If you prefer to pay at our Experience store, our Sr. Mobile Experts can assist with payments and answer any billing questions.  An In-Store Payment Support Charge of $5 plus applicable tax on in-store bill payments will apply.

Yes, we accept device trade-ins.

Yes, the store features interactive hands-on demos to explore the latest technology and services. You can also participate in live events and workshops hosted at the store.

Yes, our Sr. Mobile Experts are equipped with the newest technology and receive ongoing comprehensive training that covers all aspects of device troubleshooting for software updates, hardware support and network needs.

Yes, we offer an equipment installment plan. Our team can provide support and details based on your credit qualifications.

Yes, we offer interactive product experiences for all our business solutions.

Absolutely! Our team can assist you with transferring your data, including contacts, photos, and apps, from your old device to your new one.

The T-Life app provides a simplified experience for customers by offering everything in one convenient location. In the T-Life app, T-Mobile and Metro by T-Mobile customers can access the same great perks and exclusive deals you know and love from T-Mobile Tuesdays, VIP benefits, and more! Plus, you can easily manage most aspects of your T-Mobile account directly from the T-Life app, with new features being added regularly.

Yes, the T-Life app can be found in your Google Play Store or Apple iOS App Store