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Explore Top Services at T-Mobile Pecos & Patrick

Featured reviews at T-Mobile Pecos & Patrick

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David
April 29, 2024, 4:36 a.m.
Today, I went into this T-Mobile store expecting to find little to no resolution to my problems, given that this is how I felt your customer care team was handling my questions. To be clear, I was ready to switch to Verizon, yet I decided to give this location a chance on my trip to Home Depot. I was met at the door by the manager who signed me in and informed that there would be a wait of about 35-40 minutes, which I understood because there were only 2 other employees other than herself & about 3 other customers waiting. She told me they would be more than willing to get me taken care of, and her friendly attitude prompted me to stay and wait. When my turn came around, I was assisted by the manager herself, and I am writing this review solely because I felt like she went the extra mile to make sure this was my last stop. She not only recognized the problem almost immediately but also solved my issue quickly too. While doing so, she noticed my mom had an older Samsung S7 and that I had an iPhone 11, and she let me know I could get two new phones, an iPhone 15 and a Samsung Galaxy A35, for only $24.17/month added onto my bill. Since I only had to trade my phone in, I kept my mom's old S7 and was able to give one of the additional lines she gave me to my daughter, who I was already thinking of getting a line for anyway. To say the least, I was amazed that T-Mobile still has employees who care and look out for the best interest of customers. Thank you again, Lala. I will only be coming to this store to do my business from now on. View on Google
Cherry Gatapia
April 26, 2024, 6:41 p.m.
Excellent help thank you to manager Esmeralda and team. View on Google
Valerie Miller
April 20, 2024, 10:39 p.m.
Esmeralda fixed my hotspot from T Mobile! I had spent over a month trying to fix it with TMobile over the phone. I am a prepaid customer. I called probably a dozen times to prepaid. But Esmeralda figured out what was wrong right away and registered the new sim card! I am so appreciative! She is great! Valerie T Mobile hotspot number View on Google
Mila Doan
April 9, 2024, 6:17 p.m.
Good View on Google
Anait
April 6, 2024, 6:17 p.m.
Rose helped me. She has positive, contagious energy and great customer service skills. Whenever I see her, I know it is going to be an easy visit. The store is clean, well-lit and easily accessible. View on Google

Additional information about T-Mobile Pecos & Patrick

IDs Accepted

  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID
T-Mobile Pecos & Patrick

The leader in 5G – Now America’s largest 5G network also provides the fastest and most reliable 5G Coverage. Check out our latest deals on the new iPhone 15, along with other great offers from top brands such as Samsung and OnePlus . Shop this T-Mobile Store in Las Vegas, NV to find your next 5G Phone and other devices.

  • Activate Wireless or Prepaid Service
  • Activate Home Internet Services
  • Purchase Phones, Tablets, and Accessories in Store
  • Upgrade or Trade-In Your Phone
  • Small Business Plans And Services
  • Connected Products for Home, Family, and Automobile
  • Buy Online, Pick-Up In Store
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