The T-Mobile Experience Store is a new cutting-edge retail environment offering personalized service with the newest and broadest product assortment than any other T-Mobile store. It's designed to provide an immersive shopping experience, showcasing our commitment to innovation, care support and customer service.

What can I expect when I visit a T-Mobile Experience store?

Experience a personalized shopping journey with expert service and our largest assortment of cutting-edge products. Our knowledgeable Sr. Mobile Experts will work with you to tailor your visit, showcasing the best T-Mobile has to offer for you and your family.

Can I purchase devices and accessories at the T-Mobile Experience store?

Absolutely! Experience stores carry our widest selection of the latest smartphones, tablets, wearables, and accessories with a variety color options only available at experience store locations.

Do I need an appointment to visit the T-Mobile Experience store?

No appointment is necessary. You are welcome to drop by at your convenience during our regular store hours.

Can I pay my T-Mobile bill at the Experience store?

The most convenient way to pay your T-Mobile bill at any time is by using our T-Life app. If you prefer to pay at our Experience store, our Sr. Mobile Experts can assist with payments and answer any billing questions. An In-Store Payment Support Charge of $5 plus applicable tax on in-store bill payments will apply.

Ready for a device upgrade at the T-Mobile Experience store?

Yes, we accept device trade-ins.

Can I try any of the newest devices and accessories before purchasing?

Yes, the store features interactive hands-on demos to explore the latest technology and services. You can also participate in live events and workshops hosted at the store.

Can I get technical support for my device at the T-Mobile Experience store?

Yes, our Sr. Mobile Experts are equipped with the newest technology and receive ongoing comprehensive training that covers all aspects of device troubleshooting for software updates, hardware support and network needs.

Does the T-Mobile Experience store offer financing options for devices?

Yes, we offer an equipment installment plan. Our team can provide support and details based on your credit qualifications.

Is support available for business customers at the T-Mobile Experience store?

Yes, we offer interactive product experiences for all our business solutions.

Can I get help with transferring data from my old device to a new one at the T-Mobile Experience store?

Absolutely! Our team can assist you with transferring your data, including contacts, photos, and apps, from your old device to your new one.

What is the T-Life App?

The T-Life app provides a simplified experience for customers by offering everything in one convenient location. In the T-Life app, T-Mobile and Metro by T-Mobile customers can access the same great perks and exclusive deals you know and love from T-Mobile Tuesdays, VIP benefits, and more! Plus, you can easily manage most aspects of your T-Mobile account directly from the T-Life app, with new features being added regularly.

Is the T-Life app available for both iOS and Android?

Yes, the T-Life app can be found in your Google Play Store or Apple iOS App Store