T-Mobile Main Street

(Translated by Google) I want to thank Ms. Liliana for the excellent attention and help my wife and I received. She's such a professional; it feels like being with family. And thank you also to the manager for his kind and friendly service. Thank you very much for your services. (Original) Quiero agradecerle a la señorita Liliana por su excelente atencion y alluda que recibimos mi esposa y yo. Es mi professional se siente como estar en familia. Y tambien gracias al Manager por su fina y amigable atencion. Muchas por su servicios.

10/8/2026 11am UPDATE FROM 1 STAR TO 5!!! The store manager Francisco called me as I sent him a copy of the review that I left via email. I actually sent it to the store. Francisco was actually calling me on his day off to make sure that I was taken care of and that he did everything in his power to make things right with our multiple negative experiences. There was no excuse given there was no backing up poor service. As a matter of fact, Francisco owned and apologized for every poor experience, conversation or interaction that we had between online phone and in-person service, which is very rare to find people who hold themselves and their teams accountable. Francisco bent over backwards and provided a credit that well satisfies the issues at hand and also offered to be of assistance in the future if ever something else comes up that we may need assistance with. This is true customer service and this is what a positive experience should look like! 10/8/2026 5am: Where to begin... Let me try to sum this up... For starters if there were zero stars or less, I would give negatives. We made the grave mistake of ordering phones online to port service over, were promised phones next day, then discovered it would be an additional 3 Days, called customer service and they said "call the AF store and if they have stock, you can pick up your phones and when the shipment comes in, you can turn them into the store" we did that, went in, waited 20 min to be told by Kyle that we would have to buy new phones then get a credit for the shipped ones. No way we're we going to do that!!! Kyle told us that we also could have gotten different phones but we would have to come back with the shipped ones. My husband told him that he would not be able to come back with me because of work, and then asked him to add me to the account. He took my name and it appeared to be added... 3 days later after paying for our other carrier bill to keep our lines active and be able to keep our porting numbers, I go back to the store. Seth and another manager were the ones who helped me. Seth was decent considering I was irate in discovering I was not ever added to the account and had to ask my husband to take more time from working to add me to the account. Then also found out that I could not swap to the phone I wanted without a significant amount of money down. I instead ported all the numbers and we were also promised by Kyle and Seth that we would have a credit. He asked what a "fair" amount sounded like so I said $150.... Seth said "you got it" told me he would have to have the manager (can't remember his name) have it put onto my account and I would see it on my next bill. Low and behold my bill comes up and no credit! !! Now I have to take the time to go back to the store and get these guy to keep their word I am beyond upset, the time we have taken off work, driven to the store, made calls... Now I get to add to this! I'm over the sub par experience. This is just unacceptable! I will be going to the BBB if they don't fix this.

What started as a 1-star experience turned into a 5-star experience because of Adam and Des! Adam took his time with us, made us feel important, and handled everything quickly and smoothly!! just like his thick, luscious hair. 😂 Seriously, Adam is THE BROOO to ask for! He knows what he’s doing, has great energy, and completely turned our experience around. And Des is AMAZING. She is warm, personable, and genuinely great with people. You can tell customer service comes naturally to her. We came in frustrated and left happy, and that was 100% because of Adam and Des. Those two are exactly who you want representing your business. Give them their flowers! ⭐️⭐️⭐️⭐️⭐️

Kippy was extremely helpful with transferring our phone lines to T-Mobile. He helped us through the entire process. Due to unforeseen issues it took us a little longer to transfer our phone lines but he made sure we were all set and our phones were completely set up before leaving. He was engaging and made the process go by much quicker.