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AppSelector is a feature that gives you more control over the apps that can be installed on your device during the initial setup process.

60 days after activation, AppManager will recommend a list of unused apps you can choose to uninstall to free up space and optimize device performance. You will also get a recommendation for apps that you may enjoy. AppManager will run every 60 days.

 

About

AppSelector

  • AppSelector gives you the ability to easily select and install various applications when you first begin setting up your new device. AppSelector is available on select Android devices. See list below for eligibility.
  • AppSelector will automatically notify you approximately 15 minutes after setting up your new device, or when you have performed a master reset on an existing device. At this time, you'll be able to open, delay or skip forever.
    • If you delay for later, a notification will appear in the status bar until it’s been turned off.
    • If you skip the notification, you'll never be notified again.
    • If you open, it will ask you a few options for better app recommendations, then you select the apps you’d like to install including recommended apps.
  • Once the setup is complete, it can be found in your device app settings.
  • Installed apps will appear in the app tray, just like any other downloaded app.
  • All applications downloaded using AppSelector, are managed and updated through the Google Play Store after the initial setup is complete-just like any other app.

AppManager

  • AppManager is a quick and easy way to find and remove unused apps on your phone and discover new ones.
  • AppManager launches 60 days after activating a new device. You can either choose to open the application or dismiss the notification to be reminded in the future, if you dismiss the notification they will receive another notification in 24 hours. After 3 dismisses the experience will not launch again. You can also uninstall AppManager completely in settings.
  • AppManager will launch on 3/16/2021 on Samsung A11 and A21 devices.

 

Remove the notification

AppSelector

If you choose not to utilize the AppSelector experience and need help removing the notification, follow these steps:

  1. Swipe down on the status bar and tap the AppSelector experience notification.
  2. Press the Back button on the device, then tap Exit app setup.
  3. The app will ask if you would like to be notified later. You can select the following options:
    • Now
    • Later

AppManager

  • If you choose not to utilize the AppManager experience need help removing the notification, follow these steps:
  1. Swipe down on the status bar and tap the AppManager experience notification.
  2. Press the Back button on the device, then tap Exit app setup.
  3. AppManager will ask if you would like to be notified later. You can select the following options:
  • Never
  • Later

 

Uninstall

AppSelector

If you would like to uninstall AppSelector from your device, follow these steps:

  1. Access the device settings.
  2. Open the Apps or Apps & notification settings.
  3. Locate and tap the AppSelector app, then tap Uninstall.

AppManager

  • If customers would like to uninstall AppSelector from their device, follow these steps:
  1. Access the device settings.
  2. Open the Apps or Apps & notification settings.
  3. Locate and tap the AppManager app, then tap Uninstall.

 

Compatible devices

AppSelector is available on most T-Mobile and Metro devices operating on Android 8.1 and above.

AppManager is currently available on LG K51 and Samsung A11 and A21 devices.

 

Troubleshooting

If you are experiencing issues with AppSelector, follow these troubleshooting steps.

Error message "Oops.. something went wrong" appears

  1. Check that the device has at least 2 bars of signal.
  2. Make sure the device has cellular data enabled.
  3. Make sure that Airplane Mode is not turned on.
  4. Test to make sure the device can connect to the internet, then open the app and press TRY AGAIN.

Apps that were selected, do not appear in the app tray

  1. Check that the device has at least two bars of signal.
  2. Make sure the device has cellular data enabled.
  3. Make sure that Airplane Mode is not turned on.
  4. Make sure you wait between 5 to 10 minutes, to allow time to pass for apps to download.
  5. If the apps do not appear after 10 minutes, download the apps through the Play Store.

FAQs

What is AppManager?

AppManager provides customers with a quick and easy way to find and remove unused apps on their phone and discover new ones.

 

How does AppManager work?

The user experience is simple. 60 days after activating a new device, T-Mobile customers will receive a notification from AppManager asking if they want to remove any unused apps on their phone to better maximize space. Once opened, it will show a list of unused applications and a customer can choose what they wish to uninstall. Then AppManager will walk customers through the simple and easy process to uninstall any unused applications they select.

 

How often will I receive the AppManager Experience?

AppManager will appear approx. every 60 days, unless the customer disables, uninstalls, or opts-out of future notifications.

 

What are the benefits of AppManager?

AppManager improves the customer’s device experience by helping to identify and remove any unused applications, provide high-quality app recommendations as well as optimize the overall device performance.

 

Is there a way for me to opt-out of AppManager?

Yes! AppManager can be delayed for later or skipped entirely.

 

Can AppManager be deleted off my phone?

Yes. AppManager can be uninstalled from the customers phone like most other applications.

 

How do I access AppManager?

60 days after activating a new device, a welcome message from AppManager will automatically pop-up. At this time, a customer can choose to access it, delay it for a later time, or skip it entirely. Once opened, it will walk the customer through the simple and easy process and uninstall any unused applications the customer wishes to uninstall.

 

I’d like to free up some space on my device. How do I launch the AppManager?

Currently we do not have a way for a customer to go launch AppManager directly.

 

I accidentally dismissed AppManager and want to run it. How can I pull this back up?

There is no way for a customer to launch AppManager directly. However, as long as the notification is present in the notification tray, then it should still be accessible.

 

Is AppSelector required for me to get AppManager?

Yes. AppManager is a feature of AppSelector.

 

Is there a cost to use AppManager?

No, all applications in AppManager are free to download. However, individual apps may have associated costs directly from the 3rd party app providers such as in-app purchases or subscription offers.

 

Is AppManager available on both Android and iOS devices?

No, AppManager is only available on select T-Mobile Android phones. Currently the Samsung A11 and A21 are the first devices with AppManager.

 

Which devices are AppManager available on?

Today, AppManager is only available for T-Mobile and Metro by T-Mobile customers with a Samsung A11 and Samsung A21 device.

 

Is AppManager coming to more devices?

Yes, over time more Android devices will be enabled with this experience.

 

Do I have to be on a specific rate plan to use AppManager?

No. All T-Mobile customers with an eligible device can use AppManager. No specific rate plan is required.

 

Will the usage from AppManager deplete my monthly data allotment?

Yes, standard data rates will apply.

 

If I need help or have questions about AppManager, can I contact Customer Care?

Yes, please contact Customer Care at 1-800-937-8997 with any questions you may have.


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