- [Support](https://www.t-mobile.com/support)
- [Get started](#)
- [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile)
[Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom)
[Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device)
[Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app)
[All get started topics](https://www.t-mobile.com/support/new-to-tmobile)
- [Account resources](#)
- [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill)
[All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill)
[Line permissions](https://www.t-mobile.com/support/account/set-online-permissions)
[Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id)
[Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode)
[All account resources topics](https://www.t-mobile.com/support/account)
- [Network & roaming](#)
- [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network)
[In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi)
[Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile)
[International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services)
[Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders)
[All network & roaming topics](https://www.t-mobile.com/support/coverage)
- [Plans support](#)
- [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you)
[Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us)
[HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots)
[Voicemail](https://www.t-mobile.com/support/plans-features/voicemail)
[Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering)
[All plans support topics](https://www.t-mobile.com/support/plans-features)
- [Device assistance](#)
- [Tutorials](https://www.t-mobile.com/support/tutorials)
[Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting)
[Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device)
[Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection)
[SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim)
[All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices)
- [Business support](#)
- [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business)
[Billing and payments](https://www.t-mobile.com/support/business/billing)
[Manage your account](https://www.t-mobile.com/support/business/account)
[Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping)
[Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration)
[All business support topics](https://www.t-mobile.com/support/business)
[SUPPORT](https://www.t-mobile.com/support)
- [Get started](#)
- [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile)
- [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom)
- [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device)
- [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app)
- [All get started topics](https://www.t-mobile.com/support/new-to-tmobile)
- [Account resources](#)
- [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill)
- [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill)
- [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions)
- [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id)
- [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode)
- [All account resources topics](https://www.t-mobile.com/support/account)
- [Network & roaming](#)
- [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network)
- [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi)
- [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile)
- [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services)
- [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders)
- [All network & roaming topics](https://www.t-mobile.com/support/coverage)
- [Plans support](#)
- [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you)
- [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us)
- [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots)
- [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail)
- [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering)
- [All plans support topics](https://www.t-mobile.com/support/plans-features)
- [Device assistance](#)
- [Tutorials](https://www.t-mobile.com/support/tutorials)
- [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting)
- [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device)
- [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection)
- [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim)
- [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices)
- [Business support](#)
- [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business)
- [Billing and payments](https://www.t-mobile.com/support/business/billing)
- [Manage your account](https://www.t-mobile.com/support/business/account)
- [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping)
- [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration)
- [All business support topics](https://www.t-mobile.com/support/business)
[Support](https://www.t-mobile.com/support/) [Devices](https://www.t-mobile.com/support/community/phones-tablets-devices)
# Timex FamilyConnect Watch
0
Added!
[](https://www.t-mobile.com)
### Manage Links
Click any [available links](https://www.t-mobile.com) to add.
Click any [added links](https://www.t-mobile.com) to remove.
Links with [no highlight](https://www.t-mobile.com) can't be sent.
Done (0 Links)
Use this information to learn about the TIMEX FamilyConnect Watch (formerly TIMEX FamilyConnect Senior Watch).
## On this page:
- [About TIMEX FamilyConnect Watch](https://www.t-mobile.com#about)
- [Setting up the Watch & App](https://www.t-mobile.com#setup)
- [Using the TIMEX FamilyConnect Watch App](https://www.t-mobile.com#app)
- [Device how-tos](https://www.t-mobile.com#device)
## [](https://www.t-mobile.com)About TIMEX FamilyConnect Watch
Stay active and connected to your loved ones with 4G LTE 2-way calling and messaging, heart rate monitoring, activity tracking, a dedicated SOS button, and fall detection. This watch works with the intuitive TIMEX FamilyConnect app to customize your preferences and contacts and get daily reminders to keep you on track.
Check out the TIMEX FamilyConnect Watch [user manual](https://www.t-mobile.com/support/public-files/attachments/timex-familyconnect-senior/TIMEX_FCSenior_User%20Manual_EN-SP.pdf "TIMEX FamilyConnect SENIOR Watch user manual") and [Quick Start Guide](https://www.t-mobile.com/support/public-files/attachments/timex-familyconnect-senior/TimexFamilyConnectSenior_Quick%20Start%20Quide.pdf "TIMEX FamilyConnect SENIOR Watch Quick Start Guide") for detailed instructions on how to set up and use your device.
What's in the box?
- Watch
- Charging dock
- SIM tool
- USB type A to C charging cable
- Quick start guide
Key Features
- __SOS Alert and Fall Detection:__ Dedicated SOS button and fall detection will call a designated contact to get help fast and send alerts to loved ones.
- __Two-way Calling and Messaging:__ Stay connected with family and friends with two-way calling and messaging.
- __Real-time Location Sharing:__ Use the FamilyConnect app to get location updates on map views, set up safe zones and track activity.
- __Fitness Tracking:__ Stay healthy with a heart rate monitor and fitness tracker that counts steps, calories burned, distance walked and more.
- __Premium design for an active lifestyle:__ The lightweight and splash-resistant watch with interchangeable bands can fit wrist sizes from 5 - 3/4" to 8 - 1/2". Plus, the 2.5D glass provides a beautiful, seamless edge on the 1.41" full-color AMOLED touch display.
- __Convenient and fast charging:__ The 600 mAh battery can provide up to 3 full days of mixed usage, and up to 7 days of standby time. The convenient charging dock lets you charge up easily and quickly so you can get back to your activities.
Tech Specs
Technical specifications for the TIMEX FamilyConnect watch
__Device / App Features__
- Device Features
- Android and iOS compatible
- Operating System: Proprietary
- Sensors: GPS (A-GPS), Accelerometer, Heart rate
- Water/Dust Resistance: IP67 (1M for 0.5hr)
- Voice Assistant: Yes
- Fall Detection: Yes
- PAI Scoring: Yes
- App Features
- Geo Location: Yes
- Tracking: Automatic / On-demand
- Activity monitoring: Run, walk, distance, history, calories, goals
- Notifications: Watch status, in-app messages, scheduled reminders, alarms, medication reminders, sedentary reminders, safezone alerts, SOS alerts, fall detection alerts
__Display / Dimensions__
- Screen: 1.41" AMOLED
- Resolution: 320 x 360
- Glass: 2.5D
- 1.9" x 1.6" x 0.56"
- 1.94 oz
__Network / Connectivity__
- LTE Bands: 2, 4, 5, 12(MFBI), 13, 25, 26, 41(NO HPUE), 66, 71
- GSM: 850, 1900 MHz
- UMTS: 2, 4, 5
- VoLTE Support: Yes
- Wi-Fi: Limited (Location)
- Bluetooth: No
- NFC: No
__Memory__
- 512MB RAM / 4GB ROM
- SD Support: No
__SIM__
- Embedded SIM with TMO profile only
__Processor__
- Processor: Snapdragon Wear 2500
- Chipset: Qualcomm 8909W
- Speed/Type: Up to 1.1 GHz, quad-core A7 processor
__Battery / Charging__
- Mixed Use time: Up to 3 days
- Battery size/type: 600 mAh
- Charging interface: POGO Pin
## [](https://www.t-mobile.com)Setting up the Watch & App
Download the TIMEX FamilyConnect App
1. Search for __TIMEX FamilyConnect__ in the [Apple App Store](https://apps.apple.com/us/app/timex-familyconnect/id1479794843) or [Google Play store](https://play.google.com/store/apps/details?id=com.timex.FamilyConnect).
2. Be sure your smartphone is up-to-date with the latest operating system and meets the minimum technical requirements.
Set up your watch
1. Press and hold the __Power button__ on the side of the watch. The T-Mobile SIM comes in the watch
2. Press the power button and follow the remaining steps on the screen.
3. Choose your language.
4. The watch will ask you to contact T-Mobile Care to activate.
Sign in or create an account in the TIMEX FamilyConnect App
01. Select the __app__ on your device.
02. If you already have an account, choose __SIGN IN__.
03. If you don't have an account, choose __CREATE ACCOUNT__.
04. Set up your account information, including your password.
05. Add your __phone number.__
06. Add a profile picture.
07. Select __NEXT__.
08. You will receive a confirmation email. Follow the instructions to verify your email address.
09. After you __Confirm Email & Grant consent__ on the email you received, you'll be taken back to the TIMEX app.
10. Read the Privacy Policy and select __Accept.__
11. Choose __ADD WATCH.__
Add an account for yourself (with emergency contacts)
1. Register to the app as a new user. Select __ADD WATCH.__
2. Select __Watch__ to continue, then select __NEXT.__
3. If you're setting up a watch for yourself, select __FOR ME.__
4. You may add emergency contacts. Select the __blue plus icon__ to add.
5. Enter a new emergency contact or choose one from __Your Contacts.__
6. Once you've entered your emergency contact information select __SAVE.__
7. The app will ask for any missing information. Choose __Add Now__ or __Add Later.__
8. Once an emergency contact has been added, select __CONTINUE__ to complete this step.
Add an account for a loved one
1. Register to the app as a new user. Select __ADD WATCH.__
2. Select __Watch__ to continue, then select __NEXT.__
3. If you're setting up a watch for a family member, select __FOR FAMILY MEMBER.__
4. You'll be automatically added as the main emergency contact. Select the __blue plus icon__ to add a new or additional emergency contact.
## [](https://www.t-mobile.com)Using the TIMEX FamilyConnect Watch App
Initial Setup (HeartFIT profile)
1. You'll be prompted to set up a __HeartFIT profile__ once the watch is paired during the onboarding process. Select __CONTINUE.__
2. You'll be prompted to enter your user information such as height and weight. You can also add a profile picture. Select __NEXT__ to continue.
3. You'll select your activity goals, or enter them manually. Select __NEXT__ to continue.
4. You'll be asked a series of questions for __PAI__ before setup is completed. Once you've completed, select __OK__ to save your HeartFIT profile.
PAI (Personal Activity Intelligence)
PAI is a science-backed health score that measures the impact of your physical activity on your heart and guides you to a longer, healthier life.
Add an Approved Contact
1. In the app, select the __MENU__ icon. Select __All Contacts.__
2. Once in Contacts, select the __blue plus button__ to add an additional contact.
3. You may add new contact as __Contact or Guardian__, then name, phone number, and email before you __APPLY TO__ a designated watch.
4. Once the new contact is added, you may send an SMS message notification to a new contact.
Add a New Preset Message
1. From the main app screen, select the desired watch you'd like to add a new preset message for and select the __SETTINGS__ icon.
2. While in the __WATCH DATA & SETTINGS__ menu, select __PRESET MESSAGES.__
3. You will be able to view all preset messages and add new ones with the __blue +__ icon. Select the __blue +__ icon__.__
4. Add your new, customer preset message. Select the __blue checkmark__ to add.
Location Tracking (create a safe-zone)
1. In the app, select the __MENU__ icon. Choose __Safe Zones__.
2. Once in __Safe Zones,__ select the __blue +__ icon to add a new Safe Zone.
3. You may add an address, name the Safe Zone and customize the radius of the Safe Zone from 650ft to 1960ft. Then select __APPLY TO__ designated watch.
4. In addition to Safe Zones. Guardians may customize Automatic Location Updates and Set Monitoring Times under __DEVICE SETTINGS__.
Location Tracking (using the map view to find the watch)
1. In the app, select the __MENU__ icon. Select __Map View__.
2. Once in the Map View, select the watch you would like to zoom in on by selecting the profile image. Choose the desired __watch name__.
3. From this view, you may access device settings or choose from available actions like __SEND MESSAGE__, __CALL WATCH__, __REFRESH LOCATION__, or __ACTIVE TRACKING__.
4. Refreshing location will manually refresh the location of the watch. You may also enable __ACTIVE TRACKING__ to get up to the moment location activity.
Track Medication
1. Medication tracker can be found in the __Daily Planner__ on the app. Select __Track Medication__ and select __NEXT__.
2. Add the medication name, dosage, detailed frequency information, and customize a notification. Select __SAVE__.
3. Once you've saved the tracked medication, you may view or edit in the __Medication Manager.__
4. Guardians will now be notified with push medication notifications via the TIMEX app.
## [](https://www.t-mobile.com)Device how-tos
Power up (fast charging)
The 600 mAh battery can provide up to 3 full days of mixed usage, and up to 7 days of standby time. Fully charge the battery in less than 2.5 hours and quickly get back to your activities.
2-Way Calling (How to make a call)
1. Select the __Phone__ in the watch menu.
2. Select from several options to complete calls like __Contacts__, __Dialer__, __Recent Calls__, and __Voice Mail__.
3. Select the __green call icon__ once a valid phone number has been entered to initiate the call.
4. Once the call is connected, you can adjust the volume or dialer for post-connected prompts.
2-Way Messaging (how to send a text or app message)
1. Select __Messages__ in the watch menu.
2. Choose from __Recent Messages__ to view a recent conversation or __Send Message__ to create a new message. Select __Send Message__.
3. Choose the __contact__ you want to send a message to.
4. Choose from __App or Text.__
2-Way Messaging (using an SMS text message)
1. When choosing to use the SMS text message feature, select the __Text icon.__
2. You may view a recent SMS message conversation or select the message bubble icon to create a new one. Select the __message bubble icon.__
3. You may select from designated preset messages such as "Hello!" or choose on-screen keyboard icon. Select the __keyboard icon.__
4. From the on-screen keyboard, you may enter a custom message and send it as an SMS text.
2-Way Messaging (using an App message)
1. When choosing app message, select from more robust options. Select __voice message__, __text__ __message__, or __emoji message__.
2. When selecting __voice message__, you may send a voice recorded message, up to 30 seconds long, to TIMEX app contact.
3. When selecting __app text message__, you may send a __preset message__ or customize using the __on-screen keyboard.__
4. When selecting __emoji message__, you may choose from over 20 popular emojis to customize their emoji app message.
Location Tracking
1. Select __MORE__ in the watch menu.
2. Select __Check-in.__
3. Select __SEND__ to send your location to TIMEX App.
4. Verify location is sent, then select __OK__.
SOS Button
How to initiate an SOS alert to your emergency contact.
1. From any menu, long-press the __SOS side button__ for at least 3 seconds to initiate an SOS alert.
2. A long vibration feedback will alert you that an SOS has been initiated and a __HELP!__ animation will appear on the watch screen. Continue to hold down the __SOS button__ to complete an SOS alert.
3. Once the animation is finished after the long press of 5 seconds, the designated Emergency Contact will be called. If you let go of the SOS button before the animation is completed, the SOS alert will be canceled.
Voice Commands
1. From any menu, double-press the __SOS__ side button to launch the Voice Command interface.
2. Voice command UI will appear on the screen to prompt a command. Select the __microphone__ icon to show available commands, or state their command clearly to complete a task. Available voice commands include:
- "Help"
- "Call...(name)"
- "Send Message to..(name)"
- "Show Weather" or "Weather"
- "Show Steps"
- "Show PAI"
- "Show heartrate"
- "Show Medications"
- "Show Alarms"
- "Show Reminders"
- "Open Brightness"
- "Show Sleep"
- "Show Calculator"
- "Show Sedentary Reminder"
* * *
Was this helpful?
* * *
## Can't find what you're looking for?
- [Contact Us](https://www.t-mobile.com/contact-us)
- [Ask our community](https://www.t-mobile.com/community/)