It’s official! T-Mobile & Sprint have merged!
Sprint support pages are available for existing Sprint accounts here. If you are looking for more, visit our Migration Center.

Learn how to wipe the ZTE Spro 2 using the hardware keys. If the [phone / tablet] is not working correctly, you may need to master reset it and also clear the cache partition. These two resets clear different parts of the [phone / tablet] storage. Unlike a master reset, wiping the cache partition does not delete your personal data.


Wipe cache partition

  1. Power device off.
  2. Press and hold the Volume Up and Power buttons at the same time.
  3. When you see the ZTE screen, release the Power button but continue holding Volume Up.
  4. Use the volume keys to highlight Wipe cache partition.
  5. Press the Power button to select your choice.
  6. Use the volume keys to highlight Reboot system now, then press the Power button.

Was this helpful?