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Learn how to PUK unlock the T-Mobile Hotspot. If you enter a PIN code incorrectly several times in a row, the device blocks you from attempting again and may also permanently damage your SIM card.



Identifying PUK code error messages

Confirm you are receiving one of the following or similar error messages on their devices.

  • PIN code blocked. Enter PUK code.
  • Enter PUK code
  • SIM card locked. 


Entering PUK codes

  1. Contact Customer Care to request your PUK code.
  2. Access the hotspot WebUI Manager.
  3. Enter the PUK code.

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