Learn how to PUK unlock the Franklin T9 Mobile Hotspot. If you enter a PIN code incorrectly several times in a row, the device blocks you from attempting again and may also permanently damage your SIM card.
Confirm customers are receiving one of the following or similar error messages on their devices.
- PIN code blocked. Enter PUK code.
- Enter PUK code
- SIM card locked. Emergency calls only. Please contact Customer Care.
- Contact Customer Care to request your PUK code.
- Access the Mobile Hotspot Admin Page. The screen will show the device is locked.
- Enter the PUK code, then click OK.
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