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By now you probably know all there is to know about your device, but if not, we've got you covered with some basic info below.

 

Starting April 6, 2019, this device may show incorrect locations or continuously search when attempting to use GPS due to the GPS Rollover. There’s no fix available, so if you need to use applications or services that rely on GPS technology, it just might be time to say your farewells and get a new device. Check out some upgrade options or learn about our Equipment Installment Plan which helps break down the costs of devices into manageable monthly payments.

 

On this page:

 

Device buttons and key features

Get a little refresher about the different buttons on your device as well as some of its key features.

 

Buttons


 

Icons


 

Key Features

  • Android version 2.3.5 / Software version 2.17.531.1: Released May 31, 2012
  • 2G/3G Capable
  • 600 MHz MSM7227 Processor
  • 5 MP (rear facing) Camera
  • 117 MB RAM, 2 GB ROM

 

User guide

Check out the attached PDF user guide to find basic step-by-step procedures for your device.

 

Back up and restore

Backup

Back up apps & contacts

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap Accounts & sync.
  4. Tap Sync All.

 

Back up media & pictures

  1. Connect the included USB cord to the phone, then to your computer.
  2. On your phone, a Choose a connection type message appears.
  3. Tap Disk drive.
  4. Tap Done. Some applications in use may be stopped or may not be available until you disconnect USB storage.
  5. On a Windows computer, a Removable Disk window appears. Double-click Open folder to view files using Windows Explorer.
  6. On a Mac OS X computer, double-click the virtual drive icon that appears on the desktop.
  7. On the computer, double-click the desired folder to access the memory card files:
    • .android_secure
    • folder: downloaded apps
    • Download folder: downloaded ringtones
    • DCIM folder: photos and videos
    • media folder: installed ringtones and notification tones
    • My Documents folder: audio recordings
    • Music folder: albums and song files
  8. Other files that may not be in any folder: audio recordings (filenames ending in .3gpp), audio greetings (filenames ending in .amr), and files from Polaris Office – Word documents (filenames ending in .doc) and Excel spreadsheets (filenames ending in .xls)
  9. Drag and drop the files onto your computer desktop or into another folder.
  10. On a Windows computer, when you are finished, click on the Safely Remove Hardware icon in the system tray in the lower right-hand corner of your computer desktop.
  11. Click Safely Remove USB Mass storage Device.
  12. On a Mac OS X computer, when you are finished, drag and drop the virtual drive icon into the Trash/Eject.
  13. Disconnect the USB cord from your computer and then from your phone.

 

Restore

Restore apps & contacts

Apps & contacts will restore automatically the next time you sign into your Gmail account.

 

Restore media & pictures

  1. Connect the included USB cord to the phone, then to your computer.
  2. On your phone, a Choose a connection type message appears.
  3. Tap Disk drive.
  4. Tap Done. Some applications in use may be stopped or may not be available until you disconnect USB storage.
  5. On a Windows computer, a Removable Disk window appears. Double-click Open folder to view files using Windows Explorer.
  6. On a Mac OS X computer, double-click the virtual drive icon that appears on the desktop.
  7. On the computer, double-click the desired folder to access the memory card files:
    • .android_secure
    • folder: downloaded apps
    • Download folder: downloaded ringtones
    • DCIM folder: photos and videos
    • media folder: installed ringtones and notification tones
    • My Documents folder: audio recordings
    • Music folder: albums and song files
  8. Other files that may not be in any folder: audio recordings (filenames ending in .3gpp), audio greetings (filenames ending in .amr), and files from Polaris Office – Word documents (filenames ending in .doc) and Excel spreadsheets (filenames ending in .xls)
  9. Drag and drop the files onto your computer desktop or into another folder.
  10. On a Windows computer, when you are finished, click on the Safely Remove Hardware icon in the system tray in the lower right-hand corner of your computer desktop.
  11. Click Safely Remove USB Mass storage Device.
  12. On a Mac OS X computer, when you are finished, drag and drop the virtual drive icon into the Trash/Eject.
  13. Disconnect the USB cord from your computer and then from your phone.

 

Reset your device

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It doesn't delete data stored on the SIM card or SD card.

 

Master reset with settings menu

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap Privacy. Turning off Back up my settings and Automatic restore may prevent issues from reoccurring after performing the master reset.
  4. Tap the Automatic restore check box to clear (turn off) automatic restore.
  5. Tap the Backup my settings check box to clear (turn off) automatic backup.
  6. Tap the Back key.
  7. Tap SD & phone storage.
  8. Scroll to and tap Factory data reset.
  9. Tap Reset phone.
  10. Tap Erase everything.

 

Master reset with hardware keys

If the device menus are frozen or unresponsive, you can master reset using hardware keys.

  1. If the phone is plugged into the charger or USB cable, unplug it.
  2. Remove the battery.
      Important: Removing the battery is required. Turning off the phone with the Power key does not work, if the Fast Boot feature is enabled.
  3. Re-insert the battery.
  4. Press and hold both the Volume Down key and the Power key. Hold the keys for at least 3-5 seconds, and continue to step 6 without releasing them.
  5. When the three Android images appear on the bottom of the screen, release the Power key first, and then release the Volume Down key.
  6. The following options display: (If you are stuck on a screen that says 'HBOOT' and 'FASTBOOT' without any other options to choose from, it means you have pressed the Back button. To get to the regular options, press either the Power key on HBOOT or the Back button.)
    • FASTBOOT
    • RECOVERY
    • CLEAR STORAGE
    • SIMLOCK
  7. Press the Volume Down key twice to select CLEAR STORAGE.
  8. Press the Power key to initiate the master reset.
  9. Press the Volume Up key to confirm Delete all user data.
  10. Wait as the device clears the user data then restarts.

 

Memory and SIM cards

SIM card

  1. Remove the back cover by pulling apart at the notch located on the top edge of the phone.
  2. Lift the battery from the compartment using the notch located just below the camera lens.
  3. Remove the battery.
  4. Slide the SIM card holder in the direction indicated below and lift up.

  5. Adjust the SIM card so the gold contacts face down to meet the gold contacts in the SIM card slot.
  6. Slide the SIM card into the SIM card holder.
  7. Return the SIM card holder to its original position.

 

Memory card

  1. Remove the back cover using the notch located on the top edge of the phone.
  2. Adjust the memory card so the gold contacts are facing down.
  3. Slide the memory card into the memory card slot, as shown.

 

Network settings

Change band

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap Wireless & networks.
  4. Scroll to and tap Mobile networks.
  5. Tap Network Mode.
  6. Select from the following options:
    • WCDMA only to usea 3G connection only.
    • GSM only to use a2G connection only.
    • GSM / WCDMA autoto use a 4G connection when available.

 

Manual network selection

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap Wireless & networks.
  4. Tap Mobile networks.
  5. Tap Network operators.
  6. Tap Search networks.
  7. Tap the network you want to use.

 

Turn on/off data roaming

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap Wireless & networks.
  4. Tap Mobile networks.
  5. Tap the Data roaming check box.

 

Turn on/off Wi-Fi

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap Wireless & networks.
  4. Tap Wi-Fi settings.
  5. Tap Wi-Fi to turn on or off and scan for Wi-Fi networks.
  6. Scroll to and tap the network to which you want to connect.
  7. If necessary, enter the password.
  8. Tap Connect.

 

Upgrade your device

You've probably been through a lot with your device and although it's tough to say goodbye, it just might be time to say your farewells and get a new device. Check out some upgrade options or learn about our Equipment Installment Plan which helps break down the costs of devices into manageable monthly payments.

 

Already have a new device? Learn how to Set up a new mobile device or visit SD card & device file transfer for details on how to transfer your personal data.

 

Still need help?

If you're having trouble with your device or it's just not working like it use to do, check out our troubleshooting pages or visit our Community forums for additional help.

 

You can also open the attached PDF user guide below for additional support.


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