- [Support](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) [Billing and payments](https://www.t-mobile.com/support/business/billing) [Manage your account](https://www.t-mobile.com/support/business/account) [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) [All business support topics](https://www.t-mobile.com/support/business) [SUPPORT](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) - [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) - [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) - [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) - [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) - [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) - [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) - [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) - [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) - [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) - [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) - [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) - [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) - [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [Devices](https://www.t-mobile.com/support/community/phones-tablets-devices) # Hardware how-tos: TVision HUB 0 Added! [](https://www.t-mobile.com) ### Manage Links Click any [available links](https://www.t-mobile.com) to add. Click any [added links](https://www.t-mobile.com) to remove. Links with [no highlight](https://www.t-mobile.com) can't be sent. Done (0 Links) The TVision HUB is a 4K HMDI device with access to over 8,000 video streaming, music, and gaming applications along with programmable Guide and DVR buttons to jump directly into your favorite Live TV application. ## On this page: - [Connect TVision HUB](https://www.t-mobile.com#app1) - [Set up TVision HUB](https://www.t-mobile.com#app2) - [Program TVision HUB remote](https://www.t-mobile.com#app3)   ## [](https://www.t-mobile.com)Connect TVision HUB ### Before you start, check that you have: - A Wi-Fi internet connection - A Google account (required to download apps and games) - A TVision Account (optional, press the __Home__ button on the remote to bypass) ### Connect your HUB 1. Turn off your TV or monitor. 2. Connect your TVision HUB device to your TV or monitor with the HDMI cable. 3. Plug your TVision HUB device into an outlet.   ## [](https://www.t-mobile.com)Set up TVision HUB There are three options to set up your TV HUB:   ### Set up with Quick Start   1. When your TV displays, "Quickly set up your TV with your Android phone," use your remote to select __Continue__ or __Yes__. If you don't have an Android phone, select __Skip__. 2. On your Android phone, open the pre-installed Google app. 3. Type or say "set up device." 4. Follow the instructions on your phone. 5. On your phone, select the name of your TV when it shows up. 6. Follow the instructions on your TV to complete setup. Your TV will automatically sign into your Google account and connect to the same Wi-Fi as your phone. 7. Follows steps in ‘Program TVision HUB remote’ when prompted to program remote to TV.   ### Set up with your TVision HUB remote   1. Program the TVision HUB remote following the on-screen instructions (review [Program TVision HUB remote](https://www.t-mobile.com#app3)). 2. When your TV displays, "Quickly set up your TV with your Android phone," use your remote to select __Skip__. 3. Connect to Wi-Fi (you may need to wait for the system to update). 4. Select __Sign in__ > __Use your remote__. 5. Sign in to your Google Account. 6. Follow the on-screen instructions to finish setup.   ### Set up with your phone or computer   1. Program the TVision HUB remote following the on-screen instructions (review [Program TVision HUB remote](https://www.t-mobile.com#app3)). 2. When your TV displays, "Quickly set up your TV with your Android phone," use your remote to select __Skip__. 3. Connect to the same Wi-Fi network as your phone or computer (you may need to wait for the system to update). 4. On your TV, select __Sign in__ > __Use your phone or computer__. 5. Sign in to your Google Account. 6. Follow the on-screen instructions to finish setup.   ## [](https://www.t-mobile.com)Program TVision HUB remote You will be prompted to connect your TVision HUB remote when turning the device on for the first time. The remote control needs to have line-of-sight with the TV, so make sure you point the remote at the TV when you want to control TV Power, Input, Volume, and Mute.    ### Program the TVision HUB remote during initial setup   You will be prompted to program your TVision HUB remote when turning the device on for the first time. During the initial set up, the TVision HUB remote will be paired with the TVision HUB and then the TVision HUB remote will be programmed to the TV. 1. Pair the TVision HUB remote to the TVision HUB. - Make sure the remote is within 20 cm of the TVision HUB with a clear line of sight. - Hold the back and home buttons at the same time. The LED light will blink until the remote is connected and the TV will display a message indicating the remote has successfully connected. 2. Follow the on-screen TVision HUB set up instructions. 3. Program the TVision HUB remote to the TV: 1. Select __Get started__. 2. Choose how you want to control sound (__TV__ or __TVision HUB__). 3. Scan for devices and select the brand of TV you're trying to connect. 4. Use the white power button on your remote to select __Yes__. 5. Check that the INPUT button on your remote switches the input of your TV and select __Yes__. 6. Check that the Mute button on your remote is working and select __Yes__.     ### Program the TVision HUB remote after Initial Set Up   Follow these steps to pair the TVision HUB remote to a new TV when the TVision HUB is already set up. 1. From the Home Screen, navigate to and select the __Settings__ icon. 2. Select __Device Preferences__. 3. Select __Smart Control__. 4. The Smart Control Wizard will begin. Follow on screen instructions: 5. Select __Get started__. 1. Choose how you want to control sound (select __TV__ or __TVision HUB__). 2. Scan for devices and select the brand of TV you're trying to connect. 3. Use the white power button on your remote to select __Yes__. 4. Check that the INPUT button on your remote switches the input of your TV and select __Yes__. 5. Check that the Mute button on your remote is working and select __Yes__.     ### Program the TVision HUB remote for Power and Input Only   Only follow these steps if you are unable to program the remote during set up or using the Smart Control setting. The power button (white) and the INPUT button on the TVision Remote control can learn the POWER and INPUT IR codes from your TV's remote control. - When the programming the TVision remote control, keep the remotes within three (3) centimeters of each other. - If the TVision remote control doesn't program within 20 seconds, the remote will automatically stop attempting to program. - Repeatedly programming the same function will overwrite the previously programmed function.   ### Unpair the TVision HUB remote from the TVision HUB   Only one TVision remote can be connected to the TVision HUB at a time. To connect a new remote, the old remote must be disconnected as follows: 1. From the TVision HUB Home screen, select __Settings__. 2. Select __Remotes & Accessories__ > __Remote Name__ > __Unpair__. 3. Select __OK__ to confirm. 4. Once disconnected, you will be prompted to connect your TVision HUB remote.   ### Paired remote is unresponsive   1. On the TVision HUB (not the TVision remote), hold the power button for 5 seconds. 2. You will be prompted to connect your TVision HUB remote. * * * Was this helpful? * * * ## Can't find what you're looking for? - [Contact Us](https://www.t-mobile.com/contact-us) - [Ask our community](https://www.t-mobile.com/community/)