New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile Network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Change your SIM T-Mobile eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

Safe mode is designed to help you find problems with your apps and widgets, but it disables parts of your phone. Pressing or holding certain buttons during start-up will bring up recovery mode. For help with any step on your device, visit the Devices page, select your device, and find the steps there.


Read me first

Before following the steps below, ensure the following:

  Restart the device.

  Remove any phone cases, and keep them off while testing.

  Make sure no buttons are stuck.

  Uninstall all apps that you downloaded or updated around the time the problem started.

  Remove and re-insert the battery.  If it's not removable, perform a soft reset.


Turn off Android Safe Mode
  1. Wipe the cache partition.
  2. Perform a master reset on the device (visit your Devices​​ page, and use the Device Reset page for help).
Device showing an exclamation mark (Recovery mode)
  1. Hold the volume up button and then press the power button. Use the volume up or volume down to highlight Reboot system and then press the power button to select it.
  2. Test if your device shows this error again.
  3. Perform a master reset on your device.
  4. If these steps do not work, contact your device's manufacturer.


Watch: Turn off Safe Mode on Android


Was this helpful?