New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

Get help if your device is stuck in Safe Mode or Recovery Mode. For help with steps, use our tutorials.

Steps for all issues

  • Restart the device.
  • Remove any phone cases, and keep them off while testing.
  • Make sure no buttons are stuck.
  • Uninstall all apps that you downloaded or updated around the time the problem started.
  • Remove and re-insert the battery.  If it's not removable, perform a soft reset.

Stuck in Safe Mode

  1. Wipe the cache partition.
  2. Use Recovery Mode to delete all information and reset the device.

Device shows an exclamation mark (Recovery mode)

  1. Hold the Volume Up key and press the Power key to enter recovery mode. 
  2. Use the Volume Up or Volume Down to highlight Reboot system, then press the Power key to select it.
  3. Test if your device shows this error again.
  4. Use Recovery Mode to delete all information and reset the device.
  5. If these steps do not work, contact your device's manufacturer.

Turn off Safe Mode on Android

Was this helpful?