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Get a message about BlackBerry devices and services turning down? Find out more below: 

What's going on?

On January 4, 2022, BlackBerry will be decommissioning the legacy services for BlackBerry 7.1 OS, BlackBerry 10 OS, BlackBerry PlayBook OS 2.1, as well as earlier versions. Devices running through either cellular or Wi-Fi connections will no longer reliably function, including data, phone calls, SMS, and 9-1-1 functionality. This means if you do not upgrade or replace your Blackberry device by January 4, 2022, you will no longer be able to make voice calls or access the network for data services. Please act now to avoid service interruptions. 

For questions about your account, you can call us at:

The termination of these service offerings and infrastructure will also impact functionality for applications such as Enhanced Sim Based Licensing (ESBL) / Identity Based Licensing (IBL), BlackBerry hosted email addresses, BlackBerry Link, BlackBerry Desktop Manager, BlackBerry Blend, and BlackBerry Protect. If you are currently using any of these services, you will need to migrate to a new service or remove all information you do not want lost before January 4, 2022. 

What should I do before January 4, 2022?

  • If you have a device running BlackBerry 7.1 OS or earlier, BlackBerry 10 OS, or BlackBerry PlayBook OS 2.1 or earlier, you will need to replace your device.
  • If you have a BlackBerry hosted email address, like @blackberry.net, you will need to move to a new email address.
  • Enterprise customers on BES5 should move to BlackBerry UEM / BlackBerry Suites.

 

How do I get my information to my new device?

Check out Set up a new T-Mobile phone for steps on switching from BlackBerry to another device.

 

What will happen to my BlackBerry emails?

When BlackBerry decommissions their services, any BlackBerry emails will no longer be available. We recommend that you set up a new email account on another platform and forward any emails you wish to retain there before January 4, 2022.

 

Have more questions?

Review the additional questions below and check out BlackBerry's FAQ.

 
What BlackBerry devices & services will be impacted?
 

BlackBerry 10 devices

  • BlackBerry Classic
  • BlackBerry Passport
  • BlackBerry Leap
  • BlackBerry Z10, Z30, Z3
  • BlackBerry Q10, Q5
  • Porsche Design P’9982 from BlackBerry
  • Porsche Design P’9983 from BlackBerry

BlackBerry 7.1 & earlier devices (including but not limited to)

  • BlackBerry Bold: 9900/9930, 9790, 9650, 9788, 9700, 9000
  • BlackBerry Curve:  9380, 9370/9360/9350, 9330/9300, 9320/9315/9310/9220, 8530/8520, 9380, 8900/8980, 8300/8310/8320/8330/8350i
  • BlackBerry Torch:  9860/9850, 9810, 9800
  • BlackBerry Storm: 9500/9530, 9520/9550
  • BlackBerry Pearl:  9100, 8100/8110/8120/8130, 8220/8230
  • Other:
    • BlackBerry 9720
    • BlackBerry 9620
    • Porsche Design P’9981 from BlackBerry
    • BlackBerry Tour 9630
    • BlackBerry Style 9670
    • BlackBerry 8800/8820/8830
    • BlackBerry 7130
    • BlackBerry 8700/8707
    • BlackBerry 7100
    • BlackBerry 7290
    • BlackBerry 7730
    • BlackBerry 7230
    • BlackBerry 6720
    • BlackBerry 6230
    • C++ platform based devices: 850, 857, 900, 950, 957

BlackBerry PlayBook 2.1 & earlier devices

  • BlackBerry PlayBook 4G LTE / 3G+
  • BlackBerry PlayBook

BlackBerry Services

  • BlackBerry 7.1 OS and earlier software
  • BlackBerry 10 software
  • BlackBerry PlayBook OS 2.1 and earlier software
  • BlackBerry Desktop Software
  • BlackBerry Link
  • BlackBerry Blend
  • BlackBerry Protect (Allows consumers to lock, locate or wipe BBOS, BlackBerry 10 devices remotely). There is no impact on the new BlackBerry Protect which is an AI-based endpoint security solution.
  • BlackBerry Password Keeper for BlackBerry 10 and BlackBerry 7.1 OS and earlier.  BlackBerry Password Keeper for BlackBerry Android devices will not be impacted.
  • BlackBerry ID* for BlackBerry 10, BlackBerry 7.1 OS and earlier, and BlackBerry PlayBook 2.1 OS and earlier
  • BlackBerry Messenger (BBM) – Consumer*
  • BlackBerry hosted email addresses – This includes the redirection of email sent to BlackBerry hosted email addresses to other email addresses used on other platforms, including Android and iOS. This includes @myblackberry.com or @service_provider_name.blackberry.com email addresses.
  • Enhanced Sim Based Licensing (ESBL), Identity Based Licensing (IBL) 
 
What happens to my data stored by BlackBerry?
 

BlackBerry retains personal information as long as necessary for the fulfillment of BlackBerry’s identified purposes or as otherwise necessary to comply with applicable laws. When personal information is no longer necessary or relevant, BlackBerry will delete, destroy, erase, or anonymize your data.  Immediate requests to remove your data may be made by emailing the privacyoffice@blackberry.com.

 
Will Android BlackBerry devices still work?
 

BlackBerry Android devices will not be impacted by the EOL of infrastructure services unless they are receiving redirected email sent to a BlackBerry hosted email address, or assigned an Enhanced Sim Based License (ESBL) or Identity Based License (IBL). Prior to the EOL date, users of BlackBerry hosted email addresses or using email redirection for these addresses, will need to move to a new email address.  If any iOS or Android device, including BlackBerry Android devices, have an ESBL or IBL license assigned, you will need to obtain a standard license to cover the use of BlackBerry Enterprise services with that device.

 
Will I still be able to use BBM Enterprise (BBMe)?
 

BBM Enterprise and BBM Enterprise for Individual Use (BBMe) will continue to be available on other platforms.

 
Will there be changes to my monthly plan or data plan/add-ons?
 

Once BlackBerry’s service is decommissioned on January 4, 2022, you will no longer have access to any BlackBerry features or services, including BlackBerry email.

All monthly rate and/or data plans (add-ons) that are specific to only BlackBerry devices and BlackBerry services, will be discontinued after 1/4/22, including data add-ons for BlackBerry International Calling, BlackBerry International Roaming, BlackBerry Messenger, unlimited BlackBerry email. There will be no impact to non-BlackBerry services.

 
Will the non-BlackBerry services tied to my BlackBerry device also end on January 4, 2022?
 

Although your BlackBerry device will not function after January 4, 2022, you will continue to see all non-Blackberry services and added features tied to this device on your bill beyond this date if you do not take action. Please replace your device or cancel all features and services tied to it to avoid this disruption.

 

 

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