Support
SUPPORT New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile Network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Neftlix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Change your SIM T-Mobile eSIM All device assistance topics Account Hub I-Billing Home Office Internet Collaborate Line permissions All business support topics

Learn how to reset devices running Apple watchOS 7 using the menu or hardware keys.

 

Master reset from settings menu

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail.

  1. The recommended way to perform a master reset is to unpair the device from your iPhone.
  2. If your iPhone is not available, tap Settings > General > Reset > Erase all Content and Settings.
  3. If prompted, enter you device Passcode.
  4. If your Watch has a rate plan connected to an eSIM, choose to keep or remove the plan and eSIM information.
    • Tap Erase All & Keep Plan if you want to keep using your Watch with the same line.
    • Tap Erase All if you want to remove the plan and use your Watch with a different line, account, or carrier.
  5. Tap Erase All.

 

Master reset if you forgot your password

If you've forgotten your password, you can still reset your device. A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail.

Using your paired iPhone

  1. Place your Watch near your iPhone and keep it there until you complete these steps.
  2. Open the Apple Watch app and tap the My Watch tab.
  3. Tap General > Reset > Erase Apple Watch Content and Settings.
  4. Tap Erase All Content and Settings > Erase All Content and Settings. If prompted, enter your Apple ID password.
  5. If your Watch has a rate plan connected to an eSIM, choose to keep or remove the plan and eSIM information.
    • Tap Keep Cellular Plan if you want to keep using your Watch with the same line.
    • Tap Remove Cellular Plan if you want to remove the plan and use your Watch with a different line, account, or carrier.
  6. Wait for the process to complete. After it's done, you can pair your Watch with your iPhone and restore from a backup.

Using your Watch

  1. Place your Watch on the charger and keep it there until you complete these steps.
  2. Press and hold the side button until you see Power Off.
  3. Press and hold the Digital Crown until you see Erase all content and settings.
  4. Tap Reset, then tap Reset again to confirm.
  5. Wait for the process to complete. After it's done, you can pair your Watch with your iPhone.

 

Soft reset with hardware keys

Since the Watch has an internal batter that can't be removed, a soft reset is a simulated battery removal. Use a soft reset to power a device off when the screen is frozen or unresponsive. It doesn't cause personal data loss on the device.

To force restart your Apple Watch, press and hold both the side button and Digital Crown for at least 10 seconds, then release both buttons when you see the Apple logo.


Was this helpful?