It’s official! T-Mobile & Sprint have merged!
Sprint support pages are available for existing Sprint accounts here. If you are looking for more, visit our Migration Center.

Check out the info below for info on how to set up your non T-Mobile iPhone or iPad.

Things to know

  • The iPhone 5c, 5s, and newer iPhones from other US carriers and Apple stores are compatible with the T-Mobile 2G/3G/4G/LTE networks.
  • Some features may not work on T-Mobile's network when using unofficially unlocked iPhones. Software updates may re-lock these devices as well.
  • Assistance with unlocking your non T-Mobile iPhone or iPad cannot be provided for non T-Mobile devices.
  • Sprint iPhones may be difficult to unlock and may not work on T-Mobile's network. Be sure to contact Sprint before purchasing or porting Sprint iPhones.
  • You can visit T-Mobile store​ for activation of iPads purchased at Apple stores or other retail locations..

Setting up your iPhone or iPad

  1. Check your iPhone compatibility with T-Mobile by visiting the Apple site to see the supported networks for your device.
  2. Check to see if your device supports the frequencies used by T-Mobile.
  3. Use the online SIM checker to check which SIM card you need for your non-T-Mobile device. For iPads, see Apple.com for the correct SIM card.
  4. Set up and configure your device to work on the T-Mobile network. See First use configuration and device activation: iPhone‌ for steps.
    • Once a T-Mobile SIM card is placed into your iPhone or iPad, it should automatically install the latest Carrier Update.
    • This will configure your device to connect to the T-Mobile network.
  5. Use the T-Mobile Internet and MMS settings: Apple iPhone page to manually set up your device if you have trouble installing the Carrier update.

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