Support
SUPPORT New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile Network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Neftlix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Change your SIM T-Mobile eSIM All device assistance topics Account Hub I-Billing Home Office Internet Collaborate Line permissions All business support topics

Learn how to lock and unlock on an iPhone running Apple iOS 15.

 

Change password / PIN

  1. From the Home screen, tap Settings > Touch ID & Passcode or Face ID & Passcode.
  2. Enter current passcode.
  3. Tap Change Passcode.
  4. Enter the current passcode.
  5. Enter new passcode, then tap Next.
  6. Re-enter new passcode, then tap Done.

 

Turn on / off

  1. From the Home screen, tap Settings > Touch ID & Passcode or Face ID & Passcode.
  2. Enter passcode if prompted.
  3. Tap Turn Passcode On or Turn Passcode Off.
  4. Enter the current password or tap Turn Passcode On to set a new passcode.

 

Face ID

Use facial recognition to unlock your iPhone.

  1. On the iPhone, tap Settings > Face ID & Passcode. If prompted, create or enter your passcode.
  2. Tap Set Up Face ID, then position your face in front of your device.
  3. Tap Get Started, look straight into your iPhone, and place your face inside the frame.
  4. Move your head slowly to complete the circle. If you're unable to move your head, tap Accessibility Options.
  5. When you finish the first Face ID scan, tap Continue.
  6. Move your head slowly to complete the circle for a second time.
  7. When Face ID setup is complete, tap Done.

 

Touch ID

Use your fingerprint to unlock your iPhone 6s / 6s Plus / 7 / 7 Plus / SE (1st & 2nd gen) / 8 / 8 Plus.

  1. From the Home screen, tap Settings Touch ID & Passcode.
  2. Enter passcode if prompted. Otherwise, tap Turn Passcode On to set a passcode.
  3. Tap Touch ID for iPhone Unlock or iTunes & App Store.
  4. Tap Add a fingerprint.
  5. Lift and rest your finger on the Home button.
  6. When the device vibrates, lift your finger again.
  7. Tap Continue.

 


Was this helpful?