It’s official! T-Mobile & Sprint have merged!
Sprint support pages are available for existing Sprint accounts here. If you are looking for more, visit our Migration Center.

Use this page to identify software versions for the ZTE ZMAX as well as details on recent software updates.

 

 

Identify the device's current software version

Android version 4.4.2 / Software version Z970V1.0.0B35

  1. From the Home screen, tap Apps > Settings > About phone.
  2. Read the build number on the phone.
  3. Review the information in the Review software version details section below.

 

Android version 4.4.2 / Software version Z970V1.0.0B34

  1. From the Home screen, tap Apps > Settings > About phone.
  2. Read the build number on the phone.
  3. Review the information in the Review software version details section below.

 

Review software version details

VERSION RELEASE DATE ENHANCEMENTS STATUS

Android version 4.4.2

Software version Z970V1.0.0B35

November 16, 2016 November security updates

Available November 16, 2016

If your device meets the update requirements, this update will be available to you to download.

Android version 4.4.2

Software version Z970V1.0.0B34

May 23, 2016 Security updates

Available May 23, 2016

If your device meets the update requirements, this update will be available to you to download.

Android version 4.4.2

Software version Z970V1.0.0B33

September 1, 2015 VoLTE, Band 12, Messaging security improvements

Available September 1, 2015

If your device meets the update requirements, this update will be available to you to download.

Android version 4.4.2

Software version Z970V1.0.0B22

January 15, 2015 Stability and user experience improvements

Available January 15, 2015

If your device meets the update requirements, this update will be available to you to download.

Android version 4.4.2

Software version Z970V1.0.0B20

October 9, 2014 T-Mobile Free Inflight Texting

Available October 9, 2014

If your device meets the update requirements, this update will be available to you to download.

Android version 4.4.2

Software version Z970V1.0.0B16

September 24, 2014 Original software

Available September 24, 2014

This is the launch software version of the device. When a software update becomes available, this information will be updated.

Other versions

N/A

N/A

Your device has non-T-Mobile software, and it is unsupported. The manufacturer and T-Mobile cannot update your software.

 

Determine update requirements

Customers' devices must meet the following requirements to update their software to the most current version:

  • 50% or higher battery life
  • Data connection
  • File size is 17.2 MB

 

Update software versions

Update automatically over the air (OTA)

  1. From the message Notification Screen, tap Download.
  2. Tap Install Now.
  3. Wait as your phone restarts and updates.

 

Check for update

  1. From the Home screen, tap Apps > Settings > About phone.
  2. Tap Additional system updates > ​Software update​ > ​Check for update​.
  3. Wait while the device checks for updates.
  4. If an update is available, tap to download and install.

 

Issues after updating

If you experience issues after updating to the latest software version, follow these steps:

  1. Wipe your cache partition to make sure that all system files on your device are put back in order.
    1. Turn off the device.
    2. Press and hold the Volume Up and Power buttons until the ZTE logo screen appears, then release.
    3. Press the Volume down button to highlight wipe cache partition.
    4. Press the Power button to select.
    5. Wait until the device displays 'Cache wipe complete.'
    6. Press the Power button to select reboot system now.
  2. If wiping the cache partition does not work, you may need to perform a master reset.
    1. From any Home screen, tap Apps > Settings > Backup & reset > Factory data reset > Reset phone.
    2. If your phone is password protected, you'll be prompted to enter your Pattern, PIN, or Password.
    3. Tap Erase everything.

Was this helpful?