- [Support](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) [Billing and payments](https://www.t-mobile.com/support/business/billing) [Manage your account](https://www.t-mobile.com/support/business/account) [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) [All business support topics](https://www.t-mobile.com/support/business) [SUPPORT](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) - [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) - [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) - [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) - [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) - [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) - [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) - [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) - [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) - [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) - [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) - [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) - [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) - [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [Android](https://www.t-mobile.com/support/support/devices/android) # Samsung Smart Switch app 0 Added! [](https://www.t-mobile.com) ### Manage Links Click any [available links](https://www.t-mobile.com) to add. Click any [added links](https://www.t-mobile.com) to remove. Links with [no highlight](https://www.t-mobile.com) can't be sent. Done (0 Links) Learn about Samsung Smart Switch. ## On this page: - [What's included](https://www.t-mobile.com#features) - [How-to guides for the mobile app](https://www.t-mobile.com#howtosmobile) - [How-to guides for the desktop application](https://www.t-mobile.com#howtosdesktop) - [Troubleshooting](https://www.t-mobile.com#troubleshooting) ## [](https://www.t-mobile.com)What's included - Samsung Smart Switch makes it easy to transfer your content to your new Galaxy device. - Transfer contacts, photos, music, videos, messages, notes, calendars, and more. - Available as both an Android app and a Windows-based computer app. ## [](https://www.t-mobile.com)How to guides for the mobile app To learn more about the Samsung Smart Switch app for Android, check [Samsung Support](https://www.samsung.com/us/apps/smart-switch/). ## [](https://www.t-mobile.com)How to guides for the desktop application The following steps are for the Smart Switch Windows-based computer app. ### Download Smart Switch 1. Download the most recent version of Smart Switch from [Samsung Smart Switch](https://www.samsung.com/us/support/owners/app/smart-switch). Select the Smart Switch version compatible with your operating system and device.[](https://www.samsung.com/us/apps/smart-switch/) 2. Open the installer to begin the installation process. 3. Select the __I accept__ checkboxes. 4. Select __Next__. 5. Select __Finish__. If a software update is available, a message appears, giving you the opportunity to update the application. ### Create a backup 1. Connect your Samsung device to your computer using the USB cable that came with your device. 2. On the Smart Switch screen, select __MORE__. 3. Select __Preferences__, and then select the __Backup items__ tab. 4. Select the content types you would like to back up, and then select __OK__. 5. Select __Backup__ on the main Smart Switch screen. It may take several minutes for the backup to complete. A screen appears, informing you that the backup is complete. 6. Select __Confirm__. ### Transfer files between your computer and an SD card These steps are compatible with both PC and macOS. 1. Download and install Samsung Smart Switch from [Samsung](https://www.samsung.com/us/support/owners/app/smart-switch#!/). 2. Using the USB cable that came with your device, connect the device to the computer. 3. Allow your computer to install any required drivers for your device. 4. Open __Smart Switch__ on your computer and allow it to make the connection. 5. Select __Open folder to view files__. 6. Select __Ok__. 7. In the Removable Disk window, choose __Open folder to view files__, and then select __Ok__. - One folder shows files saved in your phone's memory. - One folder shows files saved on your SD card. 8. Locate the files that you want to move. 9. Cut or copy and then paste those files from your computer to your SD card, or vice versa. ### [](https://www.t-mobile.com)Update device software version Follow the device requirements on the software update document, along with the following: - Use a Samsung USB cable. - Back up your data before completing the update. ### To update 1. Download and install Samsung Smart Switch from [Samsung Smart Switch](https://www.samsung.com/us/support/owners/app/smart-switch#!/). 2. Connect the mobile device to the computer with the USB cable. 3. Open Smart Switch on your computer. If a software update is available for your device, Smart Switch automatically prompts you to update. 4. Select __Update__ to begin downloading the necessary files. 5. Select __OK__ to proceed. Your device may turn off and on a few times during the update process. When the update is complete, the device returns to the Home screen. ### During the update - Don't use the device or press any keys. - Don't remove the battery. - Don't turn off the device. - Don't disconnect the USB cable until the update is complete. - You can't place a call during the update; not even an emergency call. ## [](https://www.t-mobile.com)Troubleshooting For help troubleshooting problems with the Samsung Smart Switch app, contact Samsung. * * * Was this helpful? * * * ## Can't find what you're looking for? - [Contact Us](https://www.t-mobile.com/contact-us) - [Ask our community](https://www.t-mobile.com/community/)