Samsung Smart Switch app

Learn about Samsung Smart Switch.

What's included

• Samsung Smart Switch makes it easy to transfer your content to your new Galaxy device.
• Transfer contacts, photos, music, videos, messages, notes, calendars, and more.
• Available as both an Android app and a Windows-based computer app.

How to guides for the mobile app

To learn more about the Samsung Smart Switch app for Android, check Samsung Support.

How to guides for the desktop application

The following steps are for the Smart Switch Windows-based computer app.

Download Smart Switch

1. Download the most recent version of Smart Switch from Samsung Smart Switch. Select the Smart Switch version compatible with your operating system and device.
2. Open the installer to begin the installation process.
3. Select the I accept checkboxes.
4. Select Next.
5. Select Finish. If a software update is available, a message appears, giving you the opportunity to update the application.

Create a backup

1. Connect your Samsung device to your computer using the USB cable that came with your device.
2. On the Smart Switch screen, select MORE.
3. Select Preferences, and then select the Backup items tab.
4. Select the content types you would like to back up, and then select OK.
5. Select Backup on the main Smart Switch screen. It may take several minutes for the backup to complete. A screen appears, informing you that the backup is complete.
6. Select Confirm.

Transfer files between your computer and an SD card

These steps are compatible with both PC and macOS.

1. Download and install Samsung Smart Switch from Samsung.
2. Using the USB cable that came with your device, connect the device to the computer.
3. Allow your computer to install any required drivers for your device.
4. Open Smart Switch on your computer and allow it to make the connection.
5. Select Open folder to view files.
6. Select Ok.
7. In the Removable Disk window, choose Open folder to view files, and then select Ok.
   • One folder shows files saved in your phone's memory.
   • One folder shows files saved on your SD card.
8. Locate the files that you want to move.
9. Cut or copy and then paste those files from your computer to your SD card, or vice versa.

Update device software version

Follow the device requirements on the software update document, along with the following:

• Use a Samsung USB cable.
• Back up your data before completing the update.

To update

1. Download and install Samsung Smart Switch from Samsung Smart Switch. 
2. Connect the mobile device to the computer with the USB cable.
3. Open Smart Switch on your computer. If a software update is available for your device, Smart Switch automatically prompts you to update.
4. Select Update to begin downloading the necessary files.
5. Select OK to proceed. Your device may turn off and on a few times during the update process. When the update is complete, the device returns to the Home screen.

During the update

• Don't use the device or press any keys.
• Don't remove the battery.
• Don't turn off the device.
• Don't disconnect the USB cable until the update is complete.
• You can't place a call during the update; not even an emergency call.

Troubleshooting

For help troubleshooting problems with the Samsung Smart Switch app, contact Samsung.