Support
SUPPORT New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile Network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Neftlix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Change your SIM T-Mobile eSIM All device assistance topics Account Hub I-Billing Home Office Internet Collaborate Line permissions All business support topics

Learn how to back up and restore apps, contacts, photos, and data on the Samsung Galaxy S9+.

 

 

 

Back up apps

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Accounts and backup > Backup & restore.
  3. Tap the Back up my data slider on to back up any account data, Wi-Fi passwords, and other settings to Google servers.
  4. Tap the Automatic restore on to restore backed up settings and data when re-installing applications.

 

Back up contacts

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Accounts and backup > Back up data.
  3. Tap the services you wish to back up, then tap Back up.

 

Back up contacts to SD card

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Contacts > Menu > Settings.
  3. If necessary, tap Contacts to show > All contacts.
  4. Tap back into Settings> Manage Contacts > Import / Export contacts > Export > SD card.
  5. Review the file name for the contact list on the pop-up message.
  6. Tap EXPORT to confirm export.
  7. A message flashes at the top of the screen indicating the contacts will be exported.

 

Back up media & pictures

 

From phone

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Samsung > My Files > Internal storage.
  3. Tap the Menu > Share
  4. Select the content you want to backup, then tap Share.
  5. Select the location you want the content to be shared with. Once selected, a progress bar will appear until complete.

 

From computer - PC or Mac

  1. Download and install Samsung Smart Switch that is compatible with your computer from http://www.samsung.com/us/support/smart-switch-support/#!/
  2. Connect the cable to a compatible USB port on your computer.
  3. Connect the other end of the cable to your mobile device.
  4. Allow your computer to install any required drivers for your device. This process may take a few minutes.
  5. Open Smart Switch on your computer, and allow it to make the connection.
  6. If necessary, follow these steps:
    1. Touch the Status bar and drag it down.
    2. Tap Connected as a media device.
    3. Select the Media device (MTP) check box.
  7. On the computer, click Open device to view files.
  8. Navigate to the desired files on your computer:
    • The Card icon is your SD card.
    • The Phone icon is your device's internal storage.
  9. Drag and drop the files into the desired computer folder.
  10. When finished, safely disconnect the phone from the computer.

 

Restore apps

This is done automatically upon the next time you sign into your Google account.

 

Restore contacts

This is done automatically upon the next time you sign into your Google account.

 

Restore contacts from SD card

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Contacts > Menu > Settings.
  3. If necessary, tap Contacts to show > All contacts.
  4. Tap back into Settings > Manage Contacts > Import / Export contacts > Import > Select FROM location > Select TO location > IMPORT.
  5. Review the file name for the contact list on the pop-up message, then tap OK.
  6. A message flashes at the top of the screen indicating the contacts will be imported.

 

Restore media & pictures

 

From phone

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Samsung > My Files > SD card > Menu > Edit.
  3. Select the checkbox next to the files your media or pictures is stored on.
    • Pictures are usually stored to a DCIM file.
    • Media files are usually stored in the media file.
  4. To move files to the main phone memory, tap Menu > Move > Internal storage > Move here.
  5. To move files to another location, tap the folder name (or tap Create folder), then tap Move here.

 

From computer - PC or Mac

  1. Download and install Samsung Smart Switch that is compatible with your computer from http://www.samsung.com/us/support/smart-switch-support/#!/
  2. Connect the cable to a compatible USB port on your computer.
  3. Connect the other end of the cable to your mobile device.
  4. Allow your computer to install any required drivers for your device. This may take a few minutes.
  5. Open Smart Switch on your computer and allow it to make the connection.
  6. If necessary, follow these steps:
    1. Touch the Status bar and drag it down.
    2. Tap Connected as a media device.
    3. Select the Media device (MTP) check box.
  7. On the computer, click Open device to view files.
  8. Navigate to the desired files on your computer:
    • The Card icon is your SD card.
    • The Phone icon is your device's internal storage.
  9. Drag and drop the files into the desired phone folder.
  10. When finished, safely disconnect the phone from the computer.

Was this helpful?