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Use this page to identify software versions for the Samsung Galaxy Note9 as well as details on recent software updates.

 

Identify the device's current software version

Android 9 / 10

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > About phone > Software information.
  3. View the Baseband version and compare it to the version below.

 

Review software version details

VERSION RELEASE DATE ENHANCEMENTS STATUS

Android 10

Baseband version:

N960USQS5ETH5

September 11, 2020 September 2020 security patch

 

Available September 11, 2020

If your device meets the requirements below, this update will be available to download. To prevent download issues, there's a daily limit on downloads. If it's not available yet, check back tomorrow or after September 15, when the daily limit is lifted.

Android 10

Baseband version:

N960USQS5ETH2

August 20, 2020 August 2020 security patch

 

Available August 20, 2020

If your device meets the requirements below, this update will be available to download. To prevent download issues, there's a daily limit on downloads. If it's not available yet, check back tomorrow or after August 24, when the daily limit is lifted.

Android 10

Baseband version:

N960USQU4ETG2

July 26, 2020

July 2020 security patch

Improves screen resolution with WQHD+

Additional updates and improvements

 

Available July 26, 2020

If your device meets the requirements below, this update will be available to download. To prevent download issues, there's a daily limit on downloads. If it's not available yet, check back tomorrow or after July 30, when the daily limit is lifted.

Android 10

Baseband version:

N960USQU4ETF3

June 28, 2020

June 2020 security patch

Additional updates and improvements

 

Available June 28, 2020

If your device meets the update requirements below, you can upgrade to the most current software version.

Android 10

Baseband version:

N960USQU4DTD3

June 7, 2020

May 2020 security patch

Available June 7, 2020

If your device meets the update requirements below, you can upgrade to the most current software version.

Android 10

Baseband version:

N960USQS3DTB2

March 19, 2020 March 2020 security patch

Available March 19, 2020

If your device meets the update requirements below, you can upgrade to the most current software version.

Android 10

Baseband version:

N960USQU3DTAA

February 23, 2020
  • Android 10
  • DIGITS built-in multi-line settings removed
  • Google security update for February 2020

Available February 23, 2020

If your device meets the update requirements below, you can upgrade to the most current software version.

Android 9.0

Baseband version:

N960USQS3CSK1

December 15, 2019 December security patch

Available December 15, 2019

If your device meets the update requirements below, you can upgrade to the most current software version.

Android 9.0

Baseband version:

N960USQS3CSJ1

November 8, 2019 November security patch

Available November 8, 2019

Android 9.0

Baseband version:

N960USQS2CSI3
October 25, 2019 October security patch

Available October 25, 2019

Android 9.0

Baseband version:

N960USQU2CSI1

October 6, 2019

September Security patch

Camera autofocus fix

Available October 6, 2019

Android 9.0

Baseband version:

N960USQS1CSGB

August 18, 2019 August security patches

Available August 18, 2019

Android 9.0

Baseband version:

N960USQS1CSGA

August 11, 2019 Camera enhancements, July security patch

Available August 11, 2019

Android 9.0

Baseband version:

N960USQS1CSF1

June 22, 2019 June security patches

Available June 22, 2019

Android 9.0

Baseband version:

N960USQS1CSE1

May 24, 2019 May security patches

Available May 24, 2019

Android 9.0

Baseband version:

N960USQU1CSD1

April 19, 2019 April security patches

Available April 19, 2019

Android 9.0

Baseband version:

N960USQU1CSC1

March 1, 2019

Android Pie 9.0

New e911 call flow

Compass calibration fix

BYOD update

Available March 1, 2019

Android 8.1

Baseband version:

N960USQU1ARL1

January 6, 2019

December security patch

Camera bug fixes

Various bug fixes and system improvements

Available January 6, 2019

Android 8.1

Baseband version:

N960USQS1ARK1

November 22, 2018 November security patch
Various bug fixes and system improvements

Available November 22, 2018

Android 8.1

Baseband version:

N960USQU1ARJ8

November 13, 2018

October security patch

Camera bug fixes

Audio bug fixes & optimization

Available November 13, 2018

Android 8.1

Baseband version:

N960USQS1ARH6

September 20, 2018 September security release

Available September 20, 2018

Android 8.1

Baseband version: N960USQU1ARFL

March 16, 2018

Release Software

Available August 24, 2018

 

Determine update requirements

Your device must meet the following requirements to update your software to the most current version:

  • 50% or higher battery life
  • Data connection
  • File size: 173 MB

 

Update software versions

Update automatically over the air (OTA)

It is recommended to connect to Wi-Fi before completing the update.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Software update > Download updates manually.
  3. Wait for the device to check for updates.
  4. Tap OK > Start.
  5. When the restart message appears, tap OK.

Update from a computer

Follow the update requirements above, along with the following:

  • Use a Samsung USB cable.
  • Back up your data prior to completing the update.

During the update, do not:

  • Use the device or press any keys.
  • Remove the battery, if applicable.
  • Turn off the device.
  • Disconnect the USB cable until the update is complete.

You will not be able to place a call during the update, not even an emergency call.

  1. Download and install Samsung Smart Switch that is compatible with your computer from http://www.samsung.com/us/support/smart-switch-support/#!/.
  2. Connect the cable to a compatible USB port on your computer.
  3. Connect the other end of the cable to your mobile device.
  4. Allow your computer to install any required drivers for your device. This process may take a few minutes.
  5. Open Smart Switch on your computer, and allow it to make the connection.
  6. If a software update is available for your device, Smart Switch will automatically prompt you to update. At any time, you can click Update.
  7. Click Update to begin downloading the necessary files.
  8. Click OK to proceed.
  9. Your device may turn off and on a few times during the update process.
  10. Once complete the device will return to the Home screen.

 

Issues after updating

If you experience issues after updating to the latest software version, follow these steps:

  1. Wipe your cache partition to make sure that all system files on your device are put back in order.
    1. Turn off the device.
    2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
    3. When the Android logo displays, release all three keys.
    4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
    5. Press the Volume down key several times to highlight wipe cache partition.
    6. Press Power key to select.
    7. Press the Volume down key to highlight yes, them and press the Power key to select.
    8. When the wipe cache partition is complete, Reboot system now is highlighted.
    9. Press the Power key to restart the device.
  2. If wiping the cache partition does not work, you may need to perform a master reset.
    1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
    2. From the Home screen, swipe up on an empty spot to open the Apps tray.
    3. Tap Settings > Accounts and backup > Backup and restore.
    4. Tap the following sliders to desired setting:
      • Back up my data
      • Automatic restore
    5. Tap the Back key (bottom right) until you reach the main Settings menu.
    6. Tap General Management > Reset > Factory data reset.
    7. Scroll to the bottom of the screen, then tap RESET > DELETE ALL.
    8. If you have screen lock turned on, enter your credentials.
    9. If prompted to verify your Samsung account, enter the password, then tap CONFIRM.
    10. Wait for the device to reset.

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