Use this page to identify software versions for the Samsung Galaxy Note9 as well as details on recent software updates.

Identify the device's current software version

Android 9 / 10

1. From the Home screen, swipe up on an empty spot to open the Apps tray.
2. Tap Settings > About phone > Software information.
3. View the Baseband version and compare it to the version below.

Review software version details

Determine update requirements

Your device must meet the following requirements to update your software to the most current version:

• 50% or higher battery life
• Data connection
• File size: 173 MB

Update software versions

Update automatically over the air (OTA)

It is recommended to connect to Wi-Fi before completing the update.

1. From the Home screen, swipe up on an empty spot to open the Apps tray.
2. Tap Settings > Software update > Download updates manually.
3. Wait for the device to check for updates.
4. Tap OK > Start.
5. When the restart message appears, tap OK.

Update from a computer

Follow the update requirements above, along with the following:

• Use a Samsung USB cable.
• Back up your data prior to completing the update.

During the update, do not:

• Use the device or press any keys.
• Remove the battery, if applicable.
• Turn off the device.
• Disconnect the USB cable until the update is complete.

You will not be able to place a call during the update, not even an emergency call.

1. Download and install Samsung Smart Switch that is compatible with your computer from http://www.samsung.com/us/support/smart-switch-support/#!/.
2. Connect the cable to a compatible USB port on your computer.
3. Connect the other end of the cable to your mobile device.
4. Allow your computer to install any required drivers for your device. This process may take a few minutes.
5. Open Smart Switch on your computer, and allow it to make the connection.
6. If a software update is available for your device, Smart Switch will automatically prompt you to update. At any time, you can click Update.
7. Click Update to begin downloading the necessary files.
8. Click OK to proceed.
9. Your device may turn off and on a few times during the update process.
10. Once complete the device will return to the Home screen.

Issues after updating

If you experience issues after updating to the latest software version, follow these steps:

1. Wipe your cache partition to make sure that all system files on your device are put back in order.
   1. Turn off the device.
   2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
   3. When the Android logo displays, release all three keys.
   4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
   5. Press the Volume down key several times to highlight wipe cache partition.
   6. Press Power key to select.
   7. Press the Volume down key to highlight yes, them and press the Power key to select.
   8. When the wipe cache partition is complete, Reboot system now is highlighted.
   9. Press the Power key to restart the device.
2. If wiping the cache partition does not work, you may need to perform a master reset.
   1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
   2. From the Home screen, swipe up on an empty spot to open the Apps tray.
   3. Tap Settings > Accounts and backup > Backup and restore.
   4. Tap the following sliders to desired setting:
      • Back up my data
      • Automatic restore
   5. Tap the Back key (bottom right) until you reach the main Settings menu.
   6. Tap General Management > Reset > Factory data reset.
   7. Scroll to the bottom of the screen, then tap RESET > DELETE ALL.
   8. If you have screen lock turned on, enter your credentials.
   9. If prompted to verify your Samsung account, enter the password, then tap CONFIRM.
   10. Wait for the device to reset.