Support
New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics
Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics
T-Mobile Network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics
Find the right plan Neftlix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics
Tutorials Troubleshooting Unlock your device Change your SIM T-Mobile eSIM All device assistance topics
Account Hub I-Billing Home Office Internet Collaborate Line permissions All business support topics
SUPPORT New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile Network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Neftlix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Change your SIM T-Mobile eSIM All device assistance topics Account Hub I-Billing Home Office Internet Collaborate Line permissions All business support topics

Use this page to identify software versions for the Samsung Galaxy Note9 as well as details on recent software updates.

On this page:

 

Identify the device's current software version

Android 9 / 10

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > About phone > Software information.
  3. View the Baseband version and compare it to the version below.

 

Review software version details

VERSION RELEASE DATE ENHANCEMENTS STATUS

Android 10

Baseband version:

N960USQS9FUG2

 August 12, 2021

July 2021 security patch

Available August 12, 2021

If your device meets the requirements below, this update will be available to download.

To prevent download issues, there's a daily limit on downloads. If it's not available yet, check back tomorrow or after August 18, when the daily limit is lifted.

Android 10

Baseband version:

N960USQS9FUF1

 July 16, 2021

July 2021 security patch

Available July 16, 2021

If your device meets the requirements below, this update will be available to download.

 

Android 10

Baseband version:

N960USQS8FUE3

 June 11, 2021

June 2021 security patch

Available June 11, 2021

If your device meets the requirements below, this update will be available to download.

Android 10

Baseband version:

N960USQU8FUE1 

 June 6, 2021

May 2021 security patch

Available June 6, 2021

If your device meets the requirements below, this update will be available to download.

Android 10

Baseband version:

N960USQS8FUC2 

 April 1, 2021

March 2021 security patch

Available April 1, 2021

If your device meets the requirements below, this update will be available to download.

Android 10

Baseband version:

N960USQS7FUA1

 February 19, 2021

February 2021 security patch

Available February 19, 2021

If your device meets the requirements below, this update will be available to download.

Android 10

Baseband version:

N960USQS6FTL1

 January 24, 2021

January 2021 security patch

Available January 24, 2021

If your device meets the requirements below, this update will be available to download.

Android 10

Baseband version:

N960USQS5FTK3

 December 15, 2020

December 2020 security patch

Available December 15, 2020

If your device meets the requirements below, this update will be available to download.

Android 10

Baseband version:

N960USQS5FTJ6

 November 19, 2020

November 2020 security patch

Available November 19, 2020

If your device meets the requirements below, this update will be available to download. 

Android 10

Baseband version:

N960USQU5FTJ3

 November 8, 2020
  • October 2020 security patch
  • Samsung One UI 2.5
  • Additional updates and improvements

Available November 8, 2020

If your device meets the requirements below, this update will be available to download. 

Android 10

Baseband version:

N960USQS5ETH5

 September 11, 2020 September 2020 security patch

Available September 11, 2020

If your device meets the requirements below, this update will be available to download. 

Android 10

Baseband version:

N960USQS5ETH2

 August 20, 2020 August 2020 security patch

Available August 20, 2020

If your device meets the requirements below, this update will be available to download. 

Android 10

Baseband version:

N960USQU4ETG2

 July 26, 2020

July 2020 security patch

Improves screen resolution with WQHD+

Additional updates and improvements

Available July 26, 2020

If your device meets the requirements below, this update will be available to download. 

Android 10

Baseband version:

N960USQU4ETF3

 June 28, 2020

June 2020 security patch

Additional updates and improvements

Available June 28, 2020

If your device meets the requirements below, this update will be available to download. 

Android 10

Baseband version:

N960USQU4DTD3

 June 7, 2020

May 2020 security patch

Available June 7, 2020

If your device meets the requirements below, this update will be available to download. 

Android 10

Baseband version:

N960USQS3DTB2

 March 19, 2020 March 2020 security patch

Available March 19, 2020

If your device meets the requirements below, this update will be available to download. 

Android 10

Baseband version:

N960USQU3DTAA

 February 23, 2020
  • Android 10
  • DIGITS built-in multi-line settings removed
  • Google security update for February 2020

Available February 23, 2020

If your device meets the requirements below, this update will be available to download. 

Android 9.0

Baseband version:

N960USQS3CSK1

 December 15, 2019 December security patch

Available December 15, 2019

If your device meets the requirements below, this update will be available to download. 

Android 9.0

Baseband version:

N960USQS3CSJ1

 November 8, 2019 November security patch

Available November 8, 2019

Android 9.0

Baseband version:

N960USQS2CSI3		 October 25, 2019 October security patch

Available October 25, 2019

Android 9.0

Baseband version:

N960USQU2CSI1

 October 6, 2019

September Security patch

Camera autofocus fix

Available October 6, 2019

Android 9.0

Baseband version:

N960USQS1CSGB

 August 18, 2019 August security patches

Available August 18, 2019

Android 9.0

Baseband version:

N960USQS1CSGA

 August 11, 2019 Camera enhancements, July security patch

Available August 11, 2019

Android 9.0

Baseband version:

N960USQS1CSF1

 June 22, 2019 June security patches

Available June 22, 2019

Android 9.0

Baseband version:

N960USQS1CSE1

 May 24, 2019 May security patches

Available May 24, 2019

Android 9.0

Baseband version:

N960USQU1CSD1

 April 19, 2019 April security patches

Available April 19, 2019

Android 9.0

Baseband version:

N960USQU1CSC1

 March 1, 2019

Android Pie 9.0

New e911 call flow

Compass calibration fix

BYOD update

Available March 1, 2019

Android 8.1

Baseband version:

N960USQU1ARL1

 January 6, 2019

December security patch

Camera bug fixes

Various bug fixes and system improvements

Available January 6, 2019

Android 8.1

Baseband version:

N960USQS1ARK1

 November 22, 2018 November security patch
Various bug fixes and system improvements

Available November 22, 2018

Android 8.1

Baseband version:

N960USQU1ARJ8

 November 13, 2018

October security patch

Camera bug fixes

Audio bug fixes & optimization

Available November 13, 2018

Android 8.1

Baseband version:

N960USQS1ARH6

 September 20, 2018 September security release

Available September 20, 2018

Android 8.1

Baseband version: N960USQU1ARFL

March 16, 2018

Release Software

Available August 24, 2018

 

Determine update requirements

Your device must meet the following requirements to update your software to the most current version:

  • 50% or higher battery life
  • Data connection
  • File size: 173 MB

 

Update software versions

Update automatically over the air (OTA)

It is recommended to connect to Wi-Fi before completing the update.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Software update > Download updates manually.
  3. Wait for the device to check for updates.
  4. Tap OK > Start.
  5. When the restart message appears, tap OK.

Update from a computer

Follow the update requirements above, along with the following:

  • Use a Samsung USB cable.
  • Back up your data prior to completing the update.

During the update, do not:

  • Use the device or press any keys.
  • Remove the battery, if applicable.
  • Turn off the device.
  • Disconnect the USB cable until the update is complete.

You will not be able to place a call during the update, not even an emergency call.

  1. Download and install Samsung Smart Switch that is compatible with your computer from http://www.samsung.com/us/support/smart-switch-support/#!/.
  2. Connect the cable to a compatible USB port on your computer.
  3. Connect the other end of the cable to your mobile device.
  4. Allow your computer to install any required drivers for your device. This process may take a few minutes.
  5. Open Smart Switch on your computer, and allow it to make the connection.
  6. If a software update is available for your device, Smart Switch will automatically prompt you to update. At any time, you can click Update.
  7. Click Update to begin downloading the necessary files.
  8. Click OK to proceed.
  9. Your device may turn off and on a few times during the update process.
  10. Once complete the device will return to the Home screen.

 

Issues after updating

If you experience issues after updating to the latest software version, follow these steps:

  1. Wipe your cache partition to make sure that all system files on your device are put back in order.
    1. Turn off the device.
    2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
    3. When the Android logo displays, release all three keys.
    4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
    5. Press the Volume down key several times to highlight wipe cache partition.
    6. Press Power key to select.
    7. Press the Volume down key to highlight yes, them and press the Power key to select.
    8. When the wipe cache partition is complete, Reboot system now is highlighted.
    9. Press the Power key to restart the device.
  2. If wiping the cache partition does not work, you may need to perform a master reset.
    1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
    2. From the Home screen, swipe up on an empty spot to open the Apps tray.
    3. Tap Settings > Accounts and backup > Backup and restore.
    4. Tap the following sliders to desired setting:
      • Back up my data
      • Automatic restore
    5. Tap the Back key (bottom right) until you reach the main Settings menu.
    6. Tap General Management > Reset > Factory data reset.
    7. Scroll to the bottom of the screen, then tap RESET > DELETE ALL.
    8. If you have screen lock turned on, enter your credentials.
    9. If prompted to verify your Samsung account, enter the password, then tap CONFIRM.
    10. Wait for the device to reset.

Was this helpful?