Support
SUPPORT New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile Network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Neftlix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Change your SIM T-Mobile eSIM All device assistance topics Account Hub I-Billing Home Office Internet Collaborate Line permissions All business support topics

Use this page to identify software versions for the Samsung Galaxy Note20 5G as well as details on recent software updates.

 

Identify the device's current software version

Android 10 / 11

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > About phone > Software information.
  3. View the Baseband version and compare it to the section below.

 

Review software version details

VERSION RELEASE DATE ENHANCEMENTS STATUS

Android 11

Baseband version:

N981USQU2DUH2

August 29, 2021

  • August 2021 Security updates
  • Additional updates & improvements

Available August 29, 2021

If your device meets the requirements below, this update will be available to download.

To prevent download issues, there's a daily limit on downloads. If it's not available yet, check back tomorrow or after September 4, when the daily limit is lifted.

Android 11

Baseband version:

N981USQS2DUE4

June 15, 2021

June 2021 Security updates

Available June 15, 2021

If your device meets the requirements below, this update will be available to download.

 

Android 11

Baseband version:

N981USQU2DUE1

May 30, 2021

  • April 2021 Security updates
  • Camera improvements
  • Additional updates & improvements

Available May 30, 2021

If your device meets the requirements below, this update will be available to download.

Android 11

Baseband version:

N981USQU2DUC8

April 14, 2021

  • Enable eSIM
  • March 2021 Security updates
  • Additional updates and improvements

Available April 14, 2021

If your device meets the requirements below, this update will be available to download.

Android 11

Baseband version:

N981USQU1DUB5

February 23, 2021

  • Samsung UI 3.1
  • February 2021 Security updates
  • Wi-Fi Calling improvements
  • Additional updates and improvements

Available February 23, 2021

If your device meets the requirements below, this update will be available to download.

Android 11

Baseband version:

N981USQS1CTLB

January 8, 2021

January 2021 Security updates

Available January 8, 2021

If your device meets the requirements below, this update will be available to download.

Android 11

Baseband version:

N981USQU1CTL2

December 17, 2020

  • Android 11
  • Samsung UI 3.0
  • Additional updates and improvements

Available December 17, 2020

If your device meets the requirements below, this update will be available to download.

Android 10.0

Baseband version:

N981USQS1BTK3

December 1, 2020

November 2020 Security updates

Available December 1, 2020

If your device meets the requirements below, this update will be available to download.

Android 10.0

Baseband version:

N981USQU1BTJ4

October 30, 2020

  • October 2020 Security updates
  • 5G Standalone Support
  • Additional updates and improvements

Available October 30, 2020

If your device meets the requirements below, this update will be available to download.

Android 10.0

Baseband version:

N981USQU1ATID

October 4, 2020

  • September 2020 Security updates
  • Improves camera image quality in dark areas
  • Improves speaker noise
  • Additional updates and improvements

Available October 4, 2020

If your device meets the requirements below, this update will be available to download.

Android 10.0

Baseband version:

N981USQU1ATH3

August 21, 2020

  • August 2020 Security updates
  • Enhancements for lock screen live wallpaper
  • Improvements to Camera and Gallery Search
  • Adds TV through DeX
  • Improved call icon display in 5G SA
  • Additional updates and improvements

Available August 21, 2020

If your device meets the requirements below, this update will be available to download.

Android 10.0

Baseband version:

N981USQU1ATGM

August 21, 2020

Original software version

Available August 21, 2020

Other versions

N/A

N/A

Your device has non-T-Mobile software, and it is unsupported. The manufacturer and T-Mobile cannot update your software.

 

Determine update requirements

Your device must meet the following requirements to update your software to the most current version:

  • 50% or higher battery life
  • Data connection
  • File size: 1392 MB

 

Update software versions

Update automatically over the air (OTA)

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Software update > Download updates manually.
  3. Wait for the device to check for updates.
  4. Tap OK > Start.
  5. When the restart message appears, tap OK.

 

Update from a computer

Follow the update requirements above, along with the following:

  • Use a Samsung USB cable.
  • Back up your data prior to completing the update.

During the update, do not:

  • Use the device or press any keys.
  • Remove the battery, if applicable.
  • Turn off the device.
  • Disconnect the USB cable until the update is complete.

You will not be able to place a call during the update, not even an emergency call.

  1. Download and install Samsung Smart Switch that is compatible with your computer from http://www.samsung.com/us/support/smart-switch-support/#!/.
  2. Connect the cable to a compatible USB port on your computer.
  3. Connect the other end of the cable to your mobile device.
  4. Allow your computer to install any required drivers for your device. This process may take a few minutes.
  5. Open Smart Switch on your computer, and allow it to make the connection.
  6. If a software update is available for your device, Smart Switch will automatically prompt you to update. At any time, you can click Update.
  7. Click Update to begin downloading the necessary files.
  8. Click OK to proceed.
  9. Your device may turn off and on a few times during the update process.
  10. Once complete the device will return to the Home screen.

 

Issues after updating

If you experience issues after updating to the latest software version, follow these steps:

  1. Wipe your cache partition to make sure that all system files on your device are put back in order.
  2. If wiping the cache partition does not work, you may need to perform a master reset.

Was this helpful?