It’s official! T-Mobile & Sprint have merged!
Sprint support pages are available for existing Sprint accounts here. If you are looking for more, visit our Migration Center.

Use this page to identify software versions for the Samsung Galaxy Note10 as well as details on recent software updates.

 

Identify the device's current software version

Android 10

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > About phone > Software information.
  3. View the Baseband version and compare it to the section below.

 

Review software version details

VERSION RELEASE DATE ENHANCEMENTS STATUS

Android 10.0

Baseband version:

N970USQS4CTG1

August 13, 2020 August 2020 security patch

Available August 13, 2020

If your device meets the requirements below, this update will be available to download. To prevent download issues, there's a daily limit on downloads. If it's not available yet, check back tomorrow or after August 16, when the daily limit is lifted.

Android 10.0

Baseband version:

N970USQS4CTF3

July 26, 2020 July 2020 security patch

Available July 26, 2020

If your device meets the requirements below, this update will be available to download. To prevent download issues, there's a daily limit on downloads. If it's not available yet, check back tomorrow or after July 29, when the daily limit is lifted.

Android 10.0

Baseband version:

N970USQU3CTE7

June 21, 2020 June 2020 security patch

Available June 21, 2020

If your device meets the update requirements below, you can upgrade to the most current software version.

Android 10.0

Baseband version:

N970USQS3CTD3

May 8, 2020 May 2020 security patch

Available May 8, 2020

If your device meets the update requirements below, you can upgrade to the most current software version.

Android 10.0

Baseband version:

N970USQS3BTC9

April 26, 2020 April 2020 security patch

Available April 26, 2020

If your device meets the update requirements below, you can upgrade to the most current software version.

Android 10.0

Baseband version:

N970USQS3BTB5

Marc 13, 2020 March 2020 security patch

Available March 13, 2020

If your device meets the update requirements below, you can upgrade to the most current software version.

Android 10.0

Baseband version:

N970USQS2BTA7

February 6, 2020 February 2020 security patch

Available February 6, 2020

If your device meets the update requirements below, you can upgrade to the most current software version.

Android 10.0

Baseband version:

N970USQS2BSLB

January 9, 2020 January 2020 security patch

Available January 9, 2020

If your device meets the update requirements below, you can upgrade to the most current software version.

Android 10.0

Baseband version:

N970USQU2BSL8

December 29, 2019
  • Update to Android 10
  • RCS enhancements

Available December 29, 2019

Android 9.0

Baseband version:

N970USQS2ASJ8

November 1, 2019
  • November security patch
  • Biometric security patch

Available November 1, 2019

Android 9.0

Baseband version:

N970USQU1ASJ2

October 31, 2019
  • October security patch
  • Camera improvements
  • Call forwarding fix
  • Other fixes

Available October 31, 2019

Android 9.0

Baseband version:

N970USQS1ASI3

October 11, 2019 October security patch

Available October 11, 2019

Android 9.0

Baseband version:

N970USQU1ASHB

September 20, 2019
  • September 1 2019 security Patches
  • Google Assistant Security issue
  • Ring App with type C earphone fail issue fix
  • Dex on PC panic issue fix
  • Touch insensitivity issue by WDT reset issue fixed
  • USB connection fail improved

Available September 20, 2019

Android 9.0

Baseband version:

N970USQU1ASH4

August 20, 2019 S Pen, image quality, charging, and fingerprint feature enhancements

Available August 20, 2019

Android 9.0

Baseband version:

N970USQU1ASGO

July 1, 2019 Security patch

Available July 1, 2019

Android 9.0

Baseband version:

G970USQS2ASF7

June 28, 2019 Original software version

Available June 28, 2019

Other versions

N/A

N/A

Your device has non-T-Mobile software, and it is unsupported. The manufacturer and T-Mobile cannot update your software.

 

Determine update requirements

Your device must meet the following requirements to update your software to the most current version:

  • 50% or higher battery life
  • Data connection
  • File size: 234 MB

 

Update software versions

Update automatically over the air (OTA)

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Software update > Download updates manually.
  3. Wait for the device to check for updates.
  4. Tap OK > Start.
  5. When the restart message appears, tap OK.

Update from a computer

Follow the update requirements above, along with the following:

  • Use a Samsung USB cable.
  • Back up your data prior to completing the update.

During the update, do not:

  • Use the device or press any keys.
  • Remove the battery, if applicable.
  • Turn off the device.
  • Disconnect the USB cable until the update is complete.

You will not be able to place a call during the update, not even an emergency call.

  1. Download and install Samsung Smart Switch that is compatible with your computer from http://www.samsung.com/us/support/smart-switch-support/#!/.
  2. Connect the cable to a compatible USB port on your computer.
  3. Connect the other end of the cable to your mobile device.
  4. Allow your computer to install any required drivers for your device. This process may take a few minutes.
  5. Open Smart Switch on your computer, and allow it to make the connection.
  6. If a software update is available for your device, Smart Switch will automatically prompt you to update. At any time, you can click Update.
  7. Click Update to begin downloading the necessary files.
  8. Click OK to proceed.
  9. Your device may turn off and on a few times during the update process.
  10. Once complete the device will return to the Home screen.

 

Issues after updating

If you experience issues after updating to the latest software version, follow these steps:

  1. Wipe your cache partition to make sure that all system files on your device are put back in order.
    1. Turn off the device.
    2. Press and hold the Volume Up key and the Bixby / Power key.
    3. When the Android logo displays, release both keys.
    4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
    5. Press the Volume down key several times to highlight wipe cache partition.
    6. Press Bixby / Power key to select.
    7. Press the Volume down key to highlight yes, them and press the Bixby / Power key to select.
    8. When the wipe cache partition is complete, Reboot system now is highlighted.
    9. Press the Bixby / Power key to restart the device.
  2. If wiping the cache partition does not work, you may need to perform a master reset.
    1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
    2. From the Home screen, swipe up on an empty spot to open the Apps tray.
    3. Tap Settings > Accounts and backup > Backup and restore.
    4. Tap the following sliders to desired setting:
      • Back up my data
      • Automatic restore
    5. Tap the Back key (bottom right) until you reach the main Settings menu.
    6. Tap General Management > Reset > Factory data reset.
    7. Scroll to the bottom of the screen, then tap RESET > DELETE ALL.
    8. If you have screen lock turned on, enter your credentials.
    9. If prompted to verify your Samsung account, enter the password, then tap CONFIRM.
    10. Wait for the device to reset.

Was this helpful?