Use this page to identify software versions for the Samsung Galaxy Note10+ 5G as well as details on recent software updates.

 

 

 

Identify the device's current software version

Android 10.0 / N976USQU1BTCB

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > About phone > Software information.
  3. View the Baseband version and compare it to the section below.

 

Review software version details

VERSION RELEASE DATE ENHANCEMENTS STATUS

Android 10.0

Baseband version:

N976USQU1BTCB

April 9, 2020

April security patch

Bug fixes

Other improvements

Available April 9, 2020

If your device meets the update requirements below, you can upgrade to the most current software version.

Android 10.0

Baseband version:

G977TUVS4YTB4

March 19, 2020 March secuirty patch

Available March 19, 2020

If your device meets the update requirements below, you can upgrade to the most current software version.

Android 10.0

Baseband version:

N976USQS1ATA6

February 20, 2020 GPS sync fix

February 20, 2020

If your device meets the update requirements below, you can upgrade to the most current software version.

Android 10.0

Baseband version:

N976USQU1ATA5

February 7, 2020 GPS sync fix

February 7, 2020

If your device meets the update requirements below, you can upgrade to the most current software version.

Android 10.0

Baseband version:

N976USQS1ATA1

January 23, 2020 January security patch

January 23, 2020

If your device meets the update requirements below, you can upgrade to the most current software version.

Android 10.0

Baseband version:

N976USQU1ASL7

December 18, 2019 General bug fixes and system improvements Available December 17, 2019

Android 10.0

Baseband version:

N976USQU1ASL3

December 6, 2019 QC patches to improve stability

Available December 6, 2019

Android 10.0

Baseband version:

N976USQU1ASKT

December 6, 2019 OEM Original Software

Available December 6, 2019

Other versions

N/A

N/A

Your device has non-T-Mobile software, and it is unsupported. The manufacturer and T-Mobile cannot update your software.

 

Determine update requirements

Your device must meet the following requirements to update your software to the most current version:

  • 50% or higher battery life
  • Data connection
  • File size: 1,632 MB

 

Update software versions

Update automatically over the air (OTA)

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Software update > Download updates manually.
  3. Wait for the device to check for updates.
  4. Tap OK > Start.
  5. When the restart message appears, tap OK.

 

Update from a computer

Follow the update requirements above, along with the following:

  • Use a Samsung USB cable.
  • Back up your data prior to completing the update.

 

During the update, do not:

  • Use the device or press any keys.
  • Remove the battery, if applicable.
  • Turn off the device.
  • Disconnect the USB cable until the update is complete.

 

You will not be able to place a call during the update, not even an emergency call.

  1. Download and install Samsung Smart Switch that is compatible with your computer from http://www.samsung.com/us/support/smart-switch-support/#!/.
  2. Connect the cable to a compatible USB port on your computer.
  3. Connect the other end of the cable to your mobile device.
  4. Allow your computer to install any required drivers for your device. This process may take a few minutes.
  5. Open Smart Switch on your computer, and allow it to make the connection.
  6. If a software update is available for your device, Smart Switch will automatically prompt you to update. At any time, you can click Update.
  7. Click Update to begin downloading the necessary files.
  8. Click OK to proceed.
  9. Your device may turn off and on a few times during the update process.
  10. Once complete the device will return to the Home screen.

 

Issues after updating

If you experience issues after updating to the latest software version, follow these steps:

  1. Wipe your cache partition to make sure that all system files on your device are put back in order.
    1. Turn off the device.
    2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
    3. When the Android logo displays, release all three keys.
    4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
    5. Press the Volume down key several times to highlight wipe cache partition.
    6. Press Power key to select.
    7. Press the Volume down key to highlight yes, them and press the Power key to select.
    8. When the wipe cache partition is complete, Reboot system now is highlighted.
    9. Press the Power key to restart the device.
  2. If wiping the cache partition does not work, you may need to perform a master reset.
    1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
    2. From the Home screen, swipe up on an empty spot to open the Apps tray.
    3. Tap Settings > Accounts and backup > Backup and restore.
    4. Tap the following sliders to desired setting:
      • Back up my data
      • Automatic restore
    5. Tap the Back key (bottom right) until you reach the main Settings menu.
    6. Tap General Management > Reset > Factory data reset.
    7. Scroll to the bottom of the screen, then tap RESET > DELETE ALL.
    8. If you have screen lock turned on, enter your credentials.
    9. If prompted to verify your Samsung account, enter the password, then tap CONFIRM.
    10. Wait for the device to reset.

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