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Use this page to identify software versions for the Samsung Galaxy Note 4 as well as details on recent software updates.

Identify the device's current software version

Android version 6.0.1 / Baseband N910TUVS2EQG1 OR N910T3UVS3EQG1

  1. From the Home screen, tap Settings.
  2. Scroll to 'System,' then tap About device.
  3. Review the information in the Review software version details section below.

Android version 6.0.1 / Baseband N910TUVS2EQE2 OR N910T3UVS3EQE2

  1. From the Home screen, tap Settings.
  2. Scroll to 'System,' then tap About device.
  3. Review the information in the Review software version details section below.

Review software version details

VERSION RELEASE DATE ENHANCEMENTS STATUS

Android 6.0.1

Baseband version:

N910TUVU2EQI2 OR

N910T3UVU3EQI2

October 19, 2017

August/September security updates

DTMF bug fix

If customers' devices meet the update requirements below, they can upgrade to the most current software version.

Android version 6.0.1

Baseband Version: N910TUVS2EQG1 OR N910T3UVS3EQG1

August 3, 2017

June/July Security update

If customers' devices meet the update requirements below, they can upgrade to the most current software version.

Android version 6.0.1

Baseband Version: N910TUVS2EQE2 OR N910T3UVS3EQE2

June 1, 2017

April/May Security update

If customers' devices meet the update requirements below, they can upgrade to the most current software version.

Android version 6.0.1

Baseband Version: N910TUVU2EQC1 OR N910T3UVU3EQC1

April 14, 2017

Various system improvements

If customers' devices meet the update requirements below, they can upgrade to the most current software version.

Android version 6.0.1

Baseband Version: N910TUVS2EQB1 OR N910T3UVS3EQB1

March 6, 2017

Domestic data roaming improvements and Band 66 Handover fix

If customers' devices meet the update requirements below, they can upgrade to the most current software version.

Android version 6.0.1

Baseband Version: N910TUVS2EPK2 OR N910T3UVS3EPK2

December 19, 2016

November Security updates, Domestic data roaming improvements

If customers' devices meet the update requirements below, they can upgrade to the most current software version.

Android version 6.0.1

Baseband Version: N910TUVU2EPJ2 OR N910T3UVU3EPJ2

October 24, 2016

October Security update

If customers' devices meet the update requirements below, they can upgrade to the most current software version.

Android version 6.0.1

Baseband Version: N910TUVS2EPG2 OR N910T3UVS2EPG2

July 30, 2016

July Security update

If customers' devices meet the update requirements below, they can upgrade to the most current software version.

Android version 6.0.1

Baseband Version: N910TUVU2DPE3

June 27, 2016

Android M OS

Google Voice fix

If customers' devices meet the update requirements below, they can upgrade to the most current software version.

Android version 6.0.1

Baseband Version: N910T3UVU1DPE3

June 27, 2016

Android M OS, Anti-theft update

If customers' devices meet the update requirements below, they can upgrade to the most current software version.

Android version 5.1.1

Baseband Versions: N910TUVU2DOK2

November 30, 2015

Messaging security improvements

If customers' devices meet the update requirements below, they can upgrade to the most current software version.

Android version 5.1.1

Baseband Version: N910T3UVU1DOK2

November 30, 2015

You must be on Baseband version N910T3UVU1DOG1 to receive this update.

Advanced Messaging

T-Mobile Video Calling

If customers' devices meet the update requirements below, they can upgrade to the most current software version.

Android version 5.1.1

Baseband Versions: N910T3UVU1DOG1

August 10, 2015  

If customers' devices meet the update requirements below, they can upgrade to the most current software version.

Android version 5.0.1

Baseband Version: N910TUVU1COG2

August 10, 2015

Messaging security improvements

If customers' devices meet the update requirements below, they can upgrade to the most current software version.

Android version 5.0.1

Baseband Version: N910TUVU1COD6

April 27, 2015

Android 5.0

Wi-Fi passport

If customers' devices meet the update requirements below, they can upgrade to the most current software version.

Android version 4.4.4

Baseband Version:  N910TUVU1ANK4

November 24, 2014 Chinese language support

If customers' devices meet the update requirements below, they can upgrade to the most current software version.

Android version 4.4.4

Baseband Version: N910TUVU1ANJ7

October 17, 2014 Wi-Fi calling enhancements

If customers' devices meet the update requirements below, they can upgrade to the most current software version.

Android version 4.4.4

Baseband Version:

N910TUVU1ANIH

October 15, 2014 Android 4.4 (KitKat) software

If customers' devices meet the update requirements below, they can upgrade to the most current software version.

Determine update requirements

Customers' devices must meet the following requirements to update their software to the most current version:

  • 50% or higher battery life
  • Wi-Fi data connection
  • File size of update:
    • N910TUVU2EQI2 247.30 MB
    • N910T3UVU3EQI2 247.34 MB

Update software versions

Update automatically over the air (OTA) for N910TUVU2EQI2 OR N910T3UVU3EQI2

  1. You must be connected to Wi-Fi first.
  2. From the home screen, tap Settings.
  3. Scroll down to 'System' and then tap About device.
  4. Tap Download updates manually.
  5. Tap OK.
  6. Tap Start.
  7. When the restart message appears, tap OK.

Update from a computer

Follow the device requirements above, along with the following:

  • Use a Samsung USB cable.
  • Back up your data prior to completing the update.

During the update, do not:

  • Use the device or press any keys.
  • Remove the battery, if applicable.
  • Turn off the device.
  • Disconnect the USB cable until the update is complete.

You will not be able to place a call during the update, not even an emergency call.

  1. Download and install Samsung Smart Switch that is compatible with your computer from http://www.samsung.com/us/support/smart-switch-support/#!/
  2. Connect the cable to a compatible USB port on your computer.
  3. Connect the other end of the cable to your mobile device.
  4. Allow your computer to install any required drivers for your device. This process may take a few minutes.
  5. Open Smart Switch on your computer, and allow it to make the connection.
  6. If a software update is available for your device, Smart Switch will automatically prompt you to update. At any time, you can click Update.
  7. Click Update to begin downloading the necessary files.
  8. Click OK to proceed.Your device may turn off and on a few times during the update process. Once complete the device will return to the Home screen.

Issues after updating

If you experience issues after updating to the latest software version, follow these steps:

  1. Wipe your cache partition to make sure that all system files on your device are put back in order.
    1. Turn the device off.
    2. Press and hold the following three buttons at the same time:
      • Volume Up key
      • Home key
      • Power key.
    3. When the phone vibrates, release the Power and Home key but continue to press and hold the Volume Up key.
    4. Continue holding the Volume Up key until the Android System Recovery menu displays and then release. This step may take several seconds.
    5. Press the Volume Down key to highlight 'wipe cache partition.'
    6. Press the Power key to select.
    7. Press the Volume down key to highlight 'yes' then press the Power key to select.
    8. When the wipe cache partition is complete, 'Reboot system now' is highlighted.
    9. Press the Power key to restart the device.
  2. If wiping the cache partition does not work, you may need to perform a master reset.
    1. Back up all data on the internal memory.
    2. From any Home screen, tap Apps.
    3. Tap Settings.
    4. Scroll to 'USER AND BACKUP,' then tap Backup and reset.
    5. If desired, tap Automatic restore to clear the check box.
    6. If desired, tap Back up my data to clear the check box.
    7. Tap Factory data reset.
    8. Tap Reset device.
    9. If you have screen lock turned on, enter your PIN or password.
    10. Tap Continue.
    11. Tap Delete all.

 


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