Support
SUPPORT New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile Network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Neftlix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Change your SIM T-Mobile eSIM All device assistance topics Account Hub I-Billing Home Office Internet Collaborate Line permissions All business support topics

Use these steps to support network settings on the Samsung Galaxy Note 4.

APN & data settings

To set the Access Point Name (APN) and turn on data settings, follow these steps:

  1. From any Home screen, tap the Menu icon.
  2. Tap Settings.
  3. Scroll to 'NETWORK CONNECTIONS,' then tap More networks.
  4. Tap Mobile networks.
  5. Tap Access Point Names.
  6. If available, tap the T-Mobile US APN (the bullet point fills with green). If not available, tap the Add '+' icon.
    Note: To reset your APN settings, tap the Menu key and then tap Reset to default.
  7. Verify and update the following settings for the Data APN:
    • Name: T-Mobile US LTE
    • APN: fast.t-mobile.com
    • Proxy: Not set
    • Port: Not set
    • Username: Not set
    • Password: Not set
    • Server: Not set
    • MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
    • MMS proxy: Not set
    • MMS port: Not set
    • MMS protocol: WAP 2.0
    • MCC: 310
    • MNC: 260
    • Authentication type:Not set
    • APN type: Not set OR Internet+MMS
    • APN protocol: IPv4/IPv6
    • APN roaming protocol: IPv4
    • Enable/disable APN: greyed out unless there are multiple APNs
    • Bearer: Unspecified
  8. Tap the Menu icon.
  9. Tap Save.
  10. Tap the desired APN profile you want to use. The bullet point fills with green next to the APN profile.

Manual network selection

The device detects and registers on wireless networks inside T-Mobile’s calling area, but roaming networks are usually restricted to T-Mobile SIM cards. You can manually select a network only in areas where T-Mobile does not own GSM spectrum.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to 'NETWORK CONNECTIONS,' then tap More networks.
  4. Tap Mobile networks.
  5. Tap Network operators.
  6. Tap one of the following:
    • Search now
    • Select automatically
    • Default setup

The device detects and registers on wireless networks inside T-Mobile’s calling area, but roaming networks are usually restricted to T-Mobile SIM cards. You can manually select a network only in areas where T-Mobile does not own GSM spectrum.

Switch 2G / 4G

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to 'NETWORK CONNECTIONS,' then tap More networks.
  4. Tap Mobile networks.
  5. Tap Network mode.
  6. Tap one of the following desired band settings:
    • LTE / WCDMA / GSM (auto connect) (LTE setting)
    • WCDMA / GSM (auto connect)
    • WCDMA only
    • GSM only (2G only setting)

Turn on / off airplane mode

Airplane mode turns off wireless connections. This allows app and menu use, but prevents voice or Internet use.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to 'NETWORK CONNECTIONS,' then tap Airplane mode.
  4. Slide the Airplane mode Switch right to the ON position or left to the OFF position.

Turn on / off data roaming

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to 'NETWORK CONNECTIONS,' then tap More networks.
  4. Tap Mobile networks.
  5. Select or clear the Data roaming check box to enable or disable data roaming.

Turn on / off mobile data

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to 'NETWORK CONNECTIONS,' then tap More networks.
  4. Tap Mobile networks.
  5. Select or clear the Mobile data check box to enable or disable mobile data.

Turn on / off VoLTE

When DIGITS is active on the account, the VoLTE menu will be disabled and hidden.

  1. Tap Phone Keypad tab.
  2. Tap More options Settings.
  3. Tap Call Voice over LTE settings.
  4. Tap Use VoLTE when available / Do not use VoLTE.

Was this helpful?