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Use this page to identify software versions for the Samsung Galaxy J7 Star as well as details on recent software updates.

 

Identify the device's current software version

Android 9.0

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > About phone > Software information.
  3. View the Baseband version and compare it to the section below.

 

Review software version details

VERSION RELEASE DATE ENHANCEMENTS STATUS

Android 9.0

Baseband version:

J737TUVS9BTG1

August 20, 2020 August 2020 security patches

Available August 20, 2020

If your device meets the requirements below, this update will be available to download. To prevent download issues, there's a daily limit on downloads. If it's not available yet, check back tomorrow or after August 23, when the daily limit is lifted.

Android 9.0

Baseband version:

737TUVS8BTE1

June 11, 2020 May 2020 security patches

Available June 11

If your device meets the requirements below, this update will be available to download.

Android 9.0

Baseband version:

J737TUVS6BSK1

December 20, 2019 December security patch

Available December 20, 2019

If your device meets the update requirements below, you can upgrade to the most current software version.

Android 9.0

Baseband version:

J737TUVU5BSI2

October 20, 2019

September security patch

Other fixes

Available October 20, 2019

Android 9.0

Baseband version:

J737TUVU5BSG2

August 27, 2019

Android pie 9.0

Security updates

Available August 27, 2019

Android 8.0

Baseband version:

J737TUVS5ASD1

May 24, 2019 Security updates

Available May 24, 2019

Android 8.0

Baseband version:

J737TUVS4ASB2

February 24, 2019 Security updates

Available February 24, 2019

Android 8.0

Baseband version:

J737TUVS3ARJ1

November 22, 2018

Security updates

Bug fixes

System improvements

Available November 22, 2018

Android 8.0

Baseband version:

J737TUVS2ARG1

August 16, 2018 Security updates

Available August 16, 2018

Android version: 8.0

Baseband version:

J737TUVU0ARDA

July 13, 2018

Release software

Available July 13, 2018

 

Determine update requirements

Your device must meet the following requirements to update your software to the most current version:

  • 50% or higher battery life
  • Data connection
  • Size: 51 MB

 

Update software versions

Update automatically over the air (OTA)

It is recommended to connect to Wi-Fi before completing the update.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Software update > Download updates manually.
  3. Wait for the device to check for updates.
  4. Tap OK > Start.
  5. When the restart message appears, tap OK.

Update from a computer

Follow the update requirements above, along with the following:

  • Use a Samsung USB cable.
  • Back up your data prior to completing the update.

During the update, do not:

  • Use the device or press any keys.
  • Remove the battery, if applicable.
  • Turn off the device.
  • Disconnect the USB cable until the update is complete.

You will not be able to place a call during the update, not even an emergency call.

  1. Download and install Samsung Smart Switch that is compatible with your computer from http://www.samsung.com/us/support/smart-switch-support/#!/.
  2. Connect the cable to a compatible USB port on your computer.
  3. Connect the other end of the cable to your mobile device.
  4. Allow your computer to install any required drivers for your device. This process may take a few minutes.
  5. Open Smart Switch on your computer, and allow it to make the connection.
  6. If a software update is available for your device, Smart Switch will automatically prompt you to update. At any time, you can click Update.
  7. Click Update to begin downloading the necessary files.
  8. Click OK to proceed.
  9. Your device may turn off and on a few times during the update process.
  10. Once complete the device will return to the Home screen.

 

Issues after updating

If you experience issues after updating to the latest software version, follow these steps:

  1. Wipe your cache partition to make sure that all system files on your device are put back in order.
    1. Turn off the device.
    2. Press and hold the Volume Up key, Home button, then press and hold the Power key.
    3. When the Android logo displays, release all keys.
    4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
    5. Press the Volume down key several times to highlight wipe cache partition.
    6. Press Power key to select.
    7. Press the Volume down key to highlight yes, them and press the Power key to select.
    8. When the wipe cache partition is complete, Reboot system now is highlighted.
    9. Press the Power key to restart the device.
  2. If wiping the cache partition does not work, you may need to perform a master reset.
    1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
    2. From the Home screen, swipe up on an empty spot to open the Apps tray.
    3. Tap Settings > Cloud and accounts >Backup and restore.
    4. Tap the following sliders to desired setting:
      • Back up my data
      • Automatic restore
    5. Tap the Back key (bottom right) until you reach the main Settings menu.
    6. Tap General Management > Reset > Factory data reset.
    7. Scroll to the bottom of the screen, then tap RESET > DELETE ALL.
    8. If you have screen lock turned on, enter your credentials.
    9. If prompted to verify your Samsung account, enter the password, then tap CONFIRM.
    10. Wait for the device to reset.

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