Use this page to identify software versions for the Samsung Galaxy A10e as well as details on recent software updates.
On this page:
Identify the device's current software version
Android 9.0
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > About phone > Software information.
- View the Baseband version and compare it to the section below.
Review software version details
VERSION | RELEASE DATE | ENHANCEMENTS | STATUS |
---|---|---|---|
Android 9.0 Baseband version: A102USQS9ATL1 |
December 20, 2020 | December 2020 security patch | Available December 20, 2020 If your device meets the requirements below, this update will be available to download. To prevent download issues, there's a daily limit on downloads. If it's not available yet, check back tomorrow or after August 27, when the daily limit is lifted. |
Android 9.0 Baseband version: A102USQU8ATJ1 |
November 1, 2020 | Various updates and improvements | Available November 1, 2020 If your device meets the requirements below, this update will be available to download. To prevent download issues, there's a daily limit on downloads. If it's not available yet, check back tomorrow or after August 27, when the daily limit is lifted. |
Android 9.0 Baseband version: A102USQS7ATH3 |
August 23, 2020 | August 2020 security patch | Available August 23, 2020 If your device meets the requirements below, this update will be available to download. To prevent download issues, there's a daily limit on downloads. If it's not available yet, check back tomorrow or after August 27, when the daily limit is lifted. |
Android 9.0 Baseband version: A102USQU6ATE5 |
June 14, 2020 | May 2020 security patch Additional updates and improvements |
Available June 14, 2020 |
Android 9.0 Baseband version: A102USQS5ATA7 |
February 21, 2020 | February 2020 security patch | Available February 21, 2020 |
Android 9.0 Baseband version: A102USQS4ASK4 |
November 23, 2019 | November security patch | Available November 23, 2019 |
Android 9.0 Baseband version: A102USQU2ASI7 |
October 13, 2019 | September security patch and other fixes | Available October 13, 2019 |
Android 9.0 Baseband version: A102USQU1ASFI |
July 21, 2019 | AGPS optimization (UEB) | Available July 21, 2019 |
Android 9.0 Baseband version: A102USQU0ASE5 |
Original software | This is the original software that came with the device out of box |
|
Other versions |
N/A |
N/A |
Your device has non-T-Mobile software, and it is unsupported. The manufacturer and T-Mobile cannot update your software. |
Determine update requirements
Your device must meet the following requirements to update your software to the most current version:
- 50% or higher battery life
- Data connection
- File size: 116 MB
Update software versions
Update automatically over the air (OTA)
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Software update > Download and Install.
- Wait for the device to check for updates.
- Tap OK > Start.
- When the restart message appears, tap OK.
Update from a computer
Follow the update requirements above, along with the following:
- Use a Samsung USB cable.
- Back up your data prior to completing the update.
During the update, do not:
- Use the device or press any keys.
- Remove the battery, if applicable.
- Turn off the device.
- Disconnect the USB cable until the update is complete.
You will not be able to place a call during the update, not even an emergency call.
- Download and install Samsung Smart Switch that is compatible with your computer from http://www.samsung.com/us/support/smart-switch-support/#!/.
- Connect the cable to a compatible USB port on your computer.
- Connect the other end of the cable to your mobile device.
- Allow your computer to install any required drivers for your device. This process may take a few minutes.
- Open Smart Switch on your computer, and allow it to make the connection.
- If a software update is available for your device, Smart Switch will automatically prompt you to update. At any time, you can click Update.
- Click Update to begin downloading the necessary files.
- Click OK to proceed.
- Your device may turn off and on a few times during the update process.
- Once complete the device will return to the Home screen.
Issues after updating
If you experience issues after updating to the latest software version, follow these steps:
- Wipe your cache partition to make sure that all system files on your device are put back in order.
- Turn off the device.
- Press and hold the Volume Up key and the Power key.
- When the Android logo displays, release the keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.
- If wiping the cache partition does not work, you may need to perform a master reset.
- Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Accounts and backup > Backup and restore.
- Tap the following sliders to desired setting:
- Back up my data
- Automatic restore
- Tap the Back key (bottom right) until you reach the main Settings menu.
- Tap General Management > Reset > Factory data reset.
- Scroll to the bottom of the screen, then tap RESET > DELETE ALL.
- If you have screen lock turned on, enter your credentials.
- If prompted to verify your Samsung account, enter the password, then tap CONFIRM.
- Wait for the device to reset.