Support SUPPORT New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile Network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Neftlix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Change your SIM T-Mobile eSIM All device assistance topics Account Hub I-Billing Home Office Internet Collaborate Line permissions All business support topics

The moto e6 has anti-theft and may affect how you are able to master reset the device.

Anti-theft

  1. From the Home screen swipe up, tap Settings > Accounts > Google.
  2. Tap the account name, then tap Remove account > Remove account.

Was this helpful?