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Sprint support pages are available for existing Sprint accounts here. If you are looking for more, visit our Migration Center.

After turning on your device the first time, you may see a setup wizard to help you set up the LG K20 Plus.

First-time use

  1. Make sure the battery and SIM card are inserted:
  2. Tap English (United States) to change the device language.
  3. Tap Accessibility to adjust accessibility settings.
  4. Tap Next.
  5. If desired, select the Mobile network box to on the data network.
  6. If desired, select the Wi-Fi check box to turn on Wi-Fi and select a network.
  7. Tap Next.
  8. Perform one of the following actions for an LG account:
    • Tap Keep your apps & data to sign into one of the following account types:
      • Another Android device
      • Your Google Account
      • An iPhone or iPad device
      • Not Sure?
    • Tap Set up as new to create an account. Finish the new account process or tap SKIP > SKIP to not sign in.
  9. Read through the Google services screen, then tap NEXT.
  10. Enter your Name then tap NEXT.
  11. Choose an option on the Add your fingerprint screen.
    • Set up fingerprint > Select a second method to unlock the phone:
      • Knock Code
      • Pattern
      • PIN
      • Password
    • No, thanks > SKIP ANYWAY
  12. Tap Next.
  13. Select the options to agree to the Legal documents then tap NEXT.
  14. Read the System Manager (Carrier IQ) information and Accept or Decline:
    • To learn more, tap More info.
    • When finished, tap Close.
  15. Choose from the recommended apps screen then tap DOWNLOAD or LATER. The apps will download in the background and you will be taken to the home screen.
  16. Tap OK.

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