It’s official! T-Mobile & Sprint have merged!
Sprint support pages are available for existing Sprint accounts here. If you are looking for more, visit our Migration Center.

This is a unibody device with an internal battery that cannot be removed. To perform a soft reset, follow the steps below.

Soft reset

To reset the phone, press and hold the Power button and Volume Down button simultaneously for 10-15 seconds until the device reboots.


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