Support
SUPPORT New to T-Mobile? Switching is easy Set up your device Get a T-Mobile ID Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile Network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Neftlix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Change your SIM T-Mobile eSIM All device assistance topics Account Hub I-Billing Home Office Internet Collaborate Line permissions All business support topics

Learn how to master reset the LG G3 using the menu or hardware keys.

 

 

Master reset from settings menu

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It does not delete data stored on the SIM card or SD card.

  1. Back up data on the internal memory.
  2. From any home screen, tap Apps.
  3. Scroll to and tap Settings.
  4. Tap 'General,' then scroll and tap Backup & reset.
  5. Select or clear the following check boxes:
    • Back up my data
    • Automatic restore
  6. Tap Backup account and follow the steps to create Google backup account, if necessary.
  7. Tap Factory data reset.
  8. Review the warning message and select or clear.
  9. Tap Reset phone.
  10. Tap Erase everything.
  11. Tap OK.

 

Master reset with hardware keys

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, SIM card or SD card.

 

If the device menus are frozen or unresponsive, you can master reset using hardware keys.

  1. Back up data on the internal memory.
  2. Turn off the device.
  3. Press and hold the Power buttons on the back of the device.
  4. When the LG logo appears, release and then re-hold the Power button while continuing to hold the Volume down button.
  5. The Factory data reset screen appears.
  6. Press the Volume down button to advance the cursor until Yes is selected.
  7. Press the Power button to confirm.
  8. The Erase all user data and restore default settings creen appears.
  9. Press the Volume down button until Yes is selected.
  10. Press the Power button to confirm.
  11. The device will now reset itself. Wait until the process has finished.
  12. Your device now has been reset to its original factory settings.

 

Soft reset with hardware keys

A soft reset is a simulated battery removal. This is used to power a device off when the screen is frozen or unresponsive and the device it has an internal battery that cannot be removed. It does not cause loss of personal data on the device.

 

Press and hold the Volume down and Power buttons at the same time for up to 45 seconds, or until the device resets.


Was this helpful?