It’s official! T-Mobile & Sprint have merged!
Sprint support pages are available for existing Sprint accounts here. If you are looking for more, visit our Migration Center.

The HTC One M9 has anti-theft and may affect how customers are able to master reset the device. To use anti-theft, follow these steps:




  1. At least one Google account must be set up on the device.
  2. The device must have a screen lock (password, PIN, or lock pattern) enabled.
    • Once a screen lock and a Google account have been set up, the device is automatically protected against unauthorized factory reset.
    • The reset protection features will be disabled if the Google account is removed from the device or the screen lock is disabled.

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