Learn how to wipe the Alcatel ONETOUCH Fierce XL (Android) using the hardware keys. If the phone is not working correctly, it may need a master reset plus a wipe of the cache partition. These two resets clear different parts of the phone storage. Unlike a master reset, wiping the cache partition does not delete personal data.



Wipe cache partition

  1. Turn off the phone.
  2. Press and hold the Volume up and Power keys at the same.
  3. When the Alcatel startup screen appears, release the Power key.
  4. When the Android system recovery screen appears, release the Volume up key.
  5. Use the Volume down key to navigate to 'Wipe cache partition'.
  6. Press the Power key to select.
  7. When the cache wipe is complete, 'Reboot system now' is selected.
  8. Press the Power key to reboot the phone.

Was this helpful?