Learn how to PUK unlock the Alcatel ONETOUCH Fierce XL (Android). If you enter a PIN code incorrectly several times in a row, the device blocks you from attempting again and may also permanently damage your SIM card.
Confirm customers are receiving one of the following or similar error messages on their devices.
- "PIN code blocked. Enter PUK code."
- "Enter PUK code."
- "SIM card locked. Emergency calls only. Please contact Customer Care."
- Contact Customer Care to request the PUK code.
- From the 'PIN blocked' screen, tap PIN UNBLOCK CODE UNLOCK.
- Enter the PUK code, then tap the check mark.
- Enter a new PIN code, then tap the check mark.
- Confirm new PIN code, then tap the check mark.