Customers who may need mental health or suicidal crisis support have quick, free access to mental health services. Any T-Mobile, Sprint, Metro by T-Mobile and Assurance Wireless customers who dial or text 988 — an easy-to-remember number — connect to a professionally trained crisis counselor 24/7/365, for free, at one of over 200 nationwide 988 Suicide & Crisis Lifeline centers. T-Mobile led the industry as the first wireless provider to launch 988 calling in November 2020, nearly 20 months before the July 2022 national rollout deadline for all providers set by the Federal Communications Commission. Starting July 16, 2022, customers can also text 988 for that same critical support.
The 988 Suicide & Crisis Lifeline provides free and confidential support to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week, across the United States.
- The Lifeline is comprised of a national network of over 200 local crisis centers, combining custom local care and resources with national standards and best practices.
- Visit https://www.samhsa.gov/find-help/988 to find out more.
Call & Text
All T-Mobile, Metro by T-Mobile, Sprint, and Assurance Wireless customers who need quick, free access to mental health counseling and suicide prevention services can now call and text 988 on the T-Mobile network and get access to mental health services from professionally trained counselors at the 988 Suicide & Crisis Lifeline.
What did T-Mobile announce?
All T-Mobile, Metro by T-Mobile, Sprint and Assurance Wireless customers can now text 988 on the T-Mobile network and get quick, free and confidential access to mental health, suicide, substance abuse and other emotional distress services from professionally trained counselors through the 988 Suicide & Crisis Lifeline. Customers have been able to dial 988 since November 2020, nearly 20 months ahead of the Federal Communications Commission’s deadline.
What is 988?
988 is the new three-digit dialing and texting code that connects people to the 988 Suicide & Crisis Lifeline, where compassionate, accessible care and support is available for anyone experiencing mental health-related distress—whether that is thoughts of suicide, mental health or substance use crisis, or any other kind of emotional distress. People can also dial or text 988 if they are worried about a loved one who may need crisis support.
What is the 988 Suicide & Crisis Lifeline?
The 988 Suicide & Crisis Lifeline provides free and confidential support to people in emotional distress or suicidal crisis 24 hours a day, 7 days a week, across the United States. The Lifeline is comprised of a national network of 200 local crisis centers, combining custom local care and resources with national standards and best practices. Please visit https://988lifeline.org/ to find out more about the work done by the Lifeline.
Will customers have to pay extra for this service?
No. Dialing or texting 988 is free.
Will the 988 number show up on the call or text history on my bill?
Customers will see the number in the detailed view of their bill, but no additional information is given.
Will this service connect me to 911?
No. Calling or texting 988 connects you to the 988 Suicide & Crisis Lifeline. If you are in a medical emergency or suicidal crisis and you cannot connect to a crisis center quickly, please call 911.
Will the 1-800-273-8255 number go away when it switches to 988?
Moving to 988 does not mean the 1-800-273-8255 number goes away. After July 16, 2022, using either number will get people to the same services. In the end, 988 is an easier-to-remember way to access a strengthened and expanded network of crisis call centers.
Is 988 only for suicide-related crises?
The Lifeline responds 24/7 to calls and texts from anyone who needs support for suicidal, mental health, and/or substance use crisis, and connects those in need with trained crisis counselors.
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