Manage your T-Mobile for Business Tech Support user profiles to control who can create and view cases within your organization.

User roles & permissions

Available roles with permissions in TFB Tech Support Portal

Customer Case Managers

Can view all tech support cases and create or manage all users, including assigning different roles.

Customers

Have limited access to only view cases they have created.

Manage roles & permissions

1. Sign into the TFB Tech Support Portal.
2. Click Contacts from the banner.
3. Click Manage Contacts.
4. Select the user.
5. Click Edit Roles.
6. Select an available role
   • sn_customerservice.customer
   • sn_customerservice.customer_admin
7. Click update.

Add a new user

1. Sign into the TFB Tech Support Portal.
2. Select Contacts from the banner.
3. Select Create a Contact.
4. Fill out the form: [* indicates a required field]
   • First Name*
   • Last Name*
   • Title
   • Role* is Customer or Customer Case Manager
   • Account*: [cannot be changed]
   • Email*
   • Business Phone
   • Mobile Phone
   • Language
5. Click Submit.

New users will receive an invitation for an Access Package. All new users must complete first time use instructions before accessing the TFB Tech Support Portal.

Manage users

1. Sign into the TFB Tech Support Portal.
2. Click Contacts from the banner.
3. Click Manage Contacts.
4. Select the user.
5. Update any of the available fields.
6. Click Save.

Disable users

1. Sign into the TFB Tech Support Portal.
2. Click Contacts from the banner.
3. Click Manage Contacts.
4. Select the user.
5. Click Disable Login.