- [Support](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) [Billing and payments](https://www.t-mobile.com/support/business/billing) [Manage your account](https://www.t-mobile.com/support/business/account) [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) [All business support topics](https://www.t-mobile.com/support/business) [SUPPORT](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) - [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) - [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) - [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) - [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) - [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) - [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) - [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) - [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) - [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) - [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) - [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) - [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) - [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [T-Mobile for Business](https://www.t-mobile.com/support/community/business) # TFB Tech Support Portal 0 Added! [](https://www.t-mobile.com) ### Manage Links Click any [available links](https://www.t-mobile.com) to add. Click any [added links](https://www.t-mobile.com) to remove. Links with [no highlight](https://www.t-mobile.com) can't be sent. Done (0 Links) TFB Tech Support Portal is an online tool used to engage T-Mobile Specialists for assistance with your T-Mobile for Business product solutions. Use these instructions for TFB Tech Support Portal setup and case management. ## On this page: - [Create a Case](https://www.t-mobile.com#steps1) - [Update a Case](https://www.t-mobile.com#steps2) - [Close a Case](https://www.t-mobile.com#steps3) - [Emails](https://www.t-mobile.com#steps4) - [Proposed Solutions](https://www.t-mobile.com#steps5) - [Watchlists](https://www.t-mobile.com#steps6) - [Notifications](https://www.t-mobile.com#steps7) ## [](https://www.t-mobile.com)Create a Case 1. Sign into the [TFB Tech Support Portal](https://tfbsupport.t-mobile.com). 2. Click __All__ and select __Service Catalo__g from the main screen. 3. Select __TFB Support__ under Categories. 4. Select the Issue Type: - 5G ANS: 5G ANS Related problems - API: API Access to Control Center - Control Center Portal: Support for Self-Service Portal Functionality - In-Building Coverage: Report issues with your in-Building Cellular Solutions - IoT Connectivity: IoT Connectivity and SASE related problems - IoT Invoice/Billing Support: Support for T-Mobile IoT Charges - TFB High Speed Internet: Config Requests - Wireless Related Issue: T-Mobile Wireless Related Issues (If applicable) 5. Click __Submit__. ## [](https://www.t-mobile.com)Update a Case Cases in a New, Open, Awaiting Info or Resolved State can be updated. Use these instructions to update a TFB Tech Support Case. 1. Sign into the [TFB Tech Support Portal](https://tfbsupport.t-mobile.com). 2. Select __All Cases__ or select __Case__ and __All Cases__ from the banner. 3. Locate and click the Case Number. 4. Navigate to __Compose__, type an update. 5. Click __Send__. ## [](https://www.t-mobile.com)Close a Case 1. Sign into the [TFB Tech Support Portal](https://tfbsupport.t-mobile.com). 2. Select __All Cases__ or select __Case__ and __All Cases__ from the banner. 3. Locate and click the Case Number. 4. Click __Close Case__. ## [](https://www.t-mobile.com)Emails As a case creator, emailed notifications keep you informed of the progress of a TFB Tech Support Case. To receive emailed notifications, the user must be opted in for notifications. ### Email Type - Open confirmation - Update notification - Proposed solution - Closure notification - Update attempt on closed case - Case open for internal user ## [](https://www.t-mobile.com)Proposed Solutions You will receive an email with a suggested solution after identifying your issue. Either accept or decline the solution within seven days. If no response after seven days, the case will be marked as closed and you won't be able to reopen it. ### Accept or reject via email 1. Click __Accept__ if you agree to the solution. A new email will be opened – do not make any changes to the body. 2. Click __Send__. 3. Click __Reject__ if you do not accept the solution. A new email will be opened – do not make any changes to the body. 4. Click __Send__. Declining a solution via email will place the TFB Suport Case in an open State and will be reinvestigated by the T-Mobile Specialist. ### Accept or reject via TFB Tech Support Portal 1. Sign into the [TFB Tech Support Portal](https://tfbsupport.t-mobile.com). 2. Select All Cases. 3. Click a case number to open it. 4. Navigate to Actions. 5. Select __Accept Solution__ or __Reject Solution__. - If the solution is Accepted: the TFB Support Case is placed in a Closed state. - If the solution is Rejected: the TFB Support Case is placed in an Open State and reinvestigated by the T-Mobile Specialist. ## [](https://www.t-mobile.com)Watchlists Individuals within your organization with access to the TFB Tech Support Portal can be added to a watchlist for email updates on Cases. Watchlist recipients can be added or removed at any time. ### Adding to the watchlist 1. Sign into the [TFB Tech Support Portal](https://tfbsupport.t-mobile.com). 2. Select __All Cases__ from the main screen or select __Case__ and All Cases from the banner. 3. Locate and click the Case Number. 4. Locate Watch list. 5. Type the contact’s name, locate, and select. Click __Save__. ### Removing from the watchlist 1. Sign into the [TFB Tech Support Portal](https://tfbsupport.t-mobile.com). 2. Select __All Cases__ from the main screen or select __Case__ and __All Cases__ from the banner. 3. Locate and click the Case Number. 4. Locate Watch list. 5. Click __X__ next to the name to remove someone from the watchlist. 6. Click __Save__. ## [](https://www.t-mobile.com)Notifications To manage notification settings for yourself, complete these instructions. 1. Sign into the [TFB Tech Support Portal](https://tfbsupport.t-mobile.com). 2. Select your name on the right corner from the main screen. Click __Profile__. 3. Enter email. Ensure the notification dropdown is set to enabled. If you have the Customer Case Manager role, follow these instructions to modify the notification settings of another contact. 1. Sign into the [TFB Tech Support Portal](https://tfbsupport.t-mobile.com). 2. Navigate to the Contacts tab. 3. Search for the contact whose notification settings you want to change. 4. Click on the contact name to open the contact details page. 5. Click on the __Edit__ button next to the Notification Preferences section on the contact details page. 6. Select the notification channels and frequency that you want to apply to the contact. 7. Click on the __Save__ button to confirm the changes.     * * * Was this helpful? * * * ## Get answers from our T-Mobile Business Expert, 24/7. - [1-800-375-1126](tel:18003751126) - [@TMobileBusiness](https://twitter.com/TMobileBusiness) - [T-Mobile for Business](https://www.facebook.com/TMobileforBusiness)