T-Mobile Dialpad for Business

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[T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) [Billing and payments](https://www.t-mobile.com/support/business/billing) [Manage your account](https://www.t-mobile.com/support/business/account) [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) [All business support topics](https://www.t-mobile.com/support/business) [SUPPORT](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) - [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) - [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) - [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) - [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) - [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) - [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) - [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) - [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) - [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) - [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) - [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) - [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) - [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [T-Mobile for Business](https://www.t-mobile.com/support/community/business) # T-Mobile Dialpad for Business 0 Added! [](https://www.t-mobile.com) ### Manage Links Click any [available links](https://www.t-mobile.com) to add. Click any [added links](https://www.t-mobile.com) to remove. Links with [no highlight](https://www.t-mobile.com) can't be sent. Done (0 Links) T-Mobile Dialpad is designed to work with the way you work, whether it's from the back of a ride share, in line for a coffee, or flying over the Atlantic. Our all-in-one workspace is designed for every industry and every business size. Set up is incredibly fast and we easily customize Dialpad for your unique business needs. ## On this page: - [Porting Your Numbers](https://www.t-mobile.com#steps1) - [User Accounts](https://www.t-mobile.com#steps2) - [Your Main Line](https://www.t-mobile.com#steps3) - [Automatic Call Features](https://www.t-mobile.com#steps4) - [Desk Phones and Faxing](https://www.t-mobile.com#steps4) - [Dialpad Messaging](https://www.t-mobile.com#steps5) ## [](https://www.t-mobile.com)Porting Your Numbers If there are any errors, contact Business Technical Support at 1-833-368-3839. Company and Office Administrators can start a port of their local number in the Dialpad portal. Ask your current carrier for your most recent invoice. That will note all the required information in one place. You need the following: - The account owner's name - The associated service address - The list of the numbers you want to port To port in a local number: 1. Open __Admin Settings__ from Dialpad.com. 2. Go to __Office__ settings. 3. Select __Number Porting__. 4. Select __New Port Request__. 5. Enter the phone number(s) you would like ported in, and select __Create Request__. 6. Using your latest billing statement (and/or CSR), fill in the blanks as accurately as possible. Be sure to read the headers above each blank. 7. Assign numbers to your main line and/or to individuals. 8. Select Day and Time: Expect ports to take about 5-7 business days barring any rejections. 9. Hit the Request Port button: If there are any errors, contact Business Technical Support at 1-833-368-3839. ### Account Info and Number Assignment Select __Assign Number__ where you can search for who you'd like to assign the number to. If you did not assign numbers to your main line or to specific Users when you submitted your port request, you can go to your Reserve Numbers pool to find the numbers that you ported over. The Reserve Numbers pool can be found by going to Admin Settings (the gear icon on the left side of your page), navigate over to the right under Office, then navigate below Office to Users, click on Users, then navigate to the right a bit more and click on Reserve Numbers. This is where you will find all the numbers that ported over if you did not originally assign them during your port request. You can assign them from here by navigating to the far right of the numbers, clicking on Options, Assign Number, then clicking on the person/Department/Office you want to assign that number to ### Select Day and Time Before submitting a port request, administrators can select the day and time they'd like to have their ports completed. ### Port Status - You will be informed once the port has been completed. After successfully submitting your port, administrators will see a green success bar under "Completed Ports." - The "Porting screen" lists any steps needed to correct any porting issues. ### Toll Free Number Port To port your Toll Free Number, you will need to provide a signed LOA. Please contact Business Technical Support at 1-833-368-3839. ## [](https://www.t-mobile.com)User Accounts ### Add a team member 1. Open __Admin Settings__ from Dialpad.com. 2. Go to __Office__. 3. Select __Users__. 4. Select __Add User__. 5. Add the user using one of these two methods then use __Enter__. - Manually enter an email address that belongs to the same domain. - Add a user straight from your Google G Suite or Microsoft Office 365 directory. 6. Select __Edit__. 7. Select the desired number and select __Add__. 8. Confirm any billing changes and add the user(s). We'll send a confirmation email to your team members. Once they've verified their email addresses, they can activate their Dialpad accounts. - If they haven't accepted the invitation to join Dialpad, you'll see "Pending" listed in "Account Details". - Select __Options__, __Admin__, then __Resend Invite__ to resend the invitation. ### Remove a team member To remove a team member: 1. Open __Admin Settings__ at Dialpad.com. 2. Go to __Office__. 3. Select __Users__. 4. Select __Options__ beside the name of the user you would like to remove. 5. Select __Admin__. 6. Select __Delete User__. You have the choice to keep the license (remember you will be billed for unused licenses) or to remove the license. - Dialpad offers a 72-hour grace period when you delete a user. - When deleted, users are placed in "Deleted Users" for 72 hours and their number is on hold. - During the grace period, the number cannot be re-assigned. Select __Permanently Delete__ at any time within 72 hours to delete the user and their data forever, and free up their number. - If the user never accepted their invitation and the account remains pending, the number and account will be permanently deleted immediately and cannot be restored. ## [](https://www.t-mobile.com)Your Main Line To update your Main Line information and settings: 1. Open __Admin Settings__ from Dialpad.com. 2. Find "Office__.__" 3. Select __Main Line__. 4. Select __Add a Number__ or __Add a Fax Number__ to add additional lines to your account. ### Assign Operators & Phones To assign a single operator: 1. Open __Admin Settings__ at Dialpad.com. 2. Go to __Mainline__. 3. Select __Assigned Operators & Phones__. 4. Select __Add people from your team__. 5. Enter a user's name or email address. To assign 2 - 10 operators: 1. Open __Admin Settings__ at Dialpad.com. 2. Go to __Office__. 3. Select __Users__. 4. Choose the user and select __Options__. 5. Select __Groups__. 6. Select __Make Dept Operator__. 7. Select the checkbox for each department you'd like to make them an operator. Use this method to remove an Operator from multiple Departments at the same time (just unselect the checkboxes). 8. Select __Close__ to save the changes. ### Change Main Line Routing 1. Go to __Mainline Settings__. 2. Find __Call Routing__. 3. Select __Edit Call Routing__. 4. Select __Operators__ or __Other call routing options__. Operators will ring to the assigned operators and phones and Other routing options will give options like setting up an automated attendant. 5. Select desired options" - Longest Idle - Agents are rung individually based on whoever has been idle the longest. - Fixed Order - Agents are rung individually based on the same fixed order. - Round Robin - Agents are run individually on a rotating fixed routing. - Simultaneous - All agents are rung at once. Different call routing rules can be set for when your office is open, and when your office is closed. Select __Open Hours Routing__ or __Closed Hours Routing__ in "Call Routing", and the rules will be instantly applied. ### Mainline Welcome Greeting 1. Go to __Mainline Settings__. 2. Find __Call Routing__. 3. Select __Edit Call Routing__. 4. Go to __Welcome Greeting__. Tip: The Welcome Greeting is not a Voicemail. The Greeting will play before the phone rings. 5. Upload or record your new greeting and select it from the drop-down menu. ### Mainline Ring Duration Keep in mind that every 15 seconds equals about 4 rings. 1. Go to __Mainline Settings__. 2. Find __Call Routing__. 3. Select __Edit Call Routing__. 4. Go to __Ring Duration__. 5. Slide the toggle to the desired number of rings you'd like callers to hear. ### Hold Queue Settings Available to Pro and Enterprise Users. 1. Go to __Mainline Settings__. 2. Find __Call Routing__. 3. Select __Edit Call Routing__. 4. Go to __Hold Queue__. Turn on and off the hold queue by selecting the __Enable the hold queue__ checkbox. __Hold Music__ Your Dialpad Administrator can change the hold music at any time. 1. Open __Admin Settings__ from Dialpad.com. 2. Select __Office__. 3. Select __Main Line.__ 4. Select __Hold Music__. - For Standard Accounts, the hold music plays on all your shared lines. - For Pro Accounts, the hold music you set up on the Main Line plays on your team's direct lines. But can be changed for different Departments and Call Centers. - For Enterprise Accounts, the hold music can be changed for each shared line (Main Line, Department, and Call Center). Individuals can also select their own hold music. Tips: - MP3 files cannot be larger than 10 MB. - Reduce the volume of the MP3 if not a good quality. - Select a recording that hasn't been overly compressed. ### Fall Back Options 1. Go to __Mainline Settings__. 2. Find __Call Routing__. 3. Select __Edit Call Routing__. 4. Find __Fallback Options__. 5. Select desired options: - Directly to voicemail - To a message (no voicemail) - To another department, office, Contact Center or geographic router - To another team member, room phone or external number - To an automated response menu ### Mainline Voicemail Set a voicemail greeting that your clients will get if your fallback option is "directly to voicemail" or __"__leave a voicemail." 1. Go to __Mainline Settings__. 2. Find __Call Routing__. 3. Select __Edit Call Routing__. Custom voicemail greetings must be 45 seconds or less. 4. Find __Voicemail Greeting__. MP3 files cannot be larger than 10 MB. ### Dialpad Ai Enable Dialpad Ai on the Main Line. You can set Ai to start automatically, turn on or off at the discretion of Operators, and show real-time transcripts when a call or conference begins. 1. Open __Admin Settings__ from Dialpad.com. 2. Select __Office__. 3. Select __Main Line__. 4. Select __Dialpad Ai__. 5. Select the desired options: - Turn on Ai for this mainline. - Allow individual users to start and stop Ai during calls. - Show transcript when a call starts. __Integrations__ 1. Open __Admin Settings__ from Dialpad.com. 2. Select __Office__. 3. Select __Main Line__. 4. Selct __Integrations__. 5. Then select the integrations you want to enable. __Advanced Settings__ 1. Open __Admin Settings__ from Dialpad.com. 2. Select __Office__. 3. Select __Main Line__. 4. Select __Advanced Settings__. 5. Select the desired options: - Automatic Call Recording - Department Failover Number - Spam Blocking ### Call Credits While calls to your local Dialpad numbers are free, certain features do incur additional charges: - International and domestic calls (inbound and outbound) - Text Messaging and Picture Messaging in the US - Inbound calls to toll-free lines - Outbound faxes __Add credits__ Credits apply to messages too. 1. Open __Admin Settings__ at Dialpad.com. 2. Select __Billing__. 3. Select __Credits__. 4. Navigate to __Add Credits__. 5. Review the cost, then select __Add__. __Automatic credit refill__ 1. Open __Admin Settings__ at Dialpad.com. 2. Navigate to __Billing__. 3. Select __Credits__. 4. Navigate to __Auto-recharge__. 5. Select the desired amount. __Check credit balance__ 1. Open __Admin Settings__ at Dialpad.com. 2. Select __Billing__. 3. Select __Credits__. ### Toll Free Calling In order for your toll-free number to accept inbound calls, you will need to add calling credits to your Office account. Otherwise, you will hear an out-of-service message being played stating: "Sorry, but this number is currently not in service. Please try again later.". ## [](https://www.t-mobile.com)Automatic Call Features - Automatic Call Recording - Automatic call recording is available to all customers on the Pro and Enterprise plans. - Custom or Automatic Spam Blocking: - Dialpad Meetings relies on the spam score tied to inbound calls to determine whether or not to allow them to reach a meeting. Inbound calls with a spam score of 100 (the highest possible) are automatically blocked from reaching users in Dialpad Meetings. - Reliable third-party sources feed information back to Dialpad Meetings on each inbound call, declaring the spam score. ### Enable call recording __Automatic call recording - mainline__ 1. Open __Admin Settings__ from Dialpad.com. 2. Go to __Office Settings__. 3. Select __Main Line__. 4. Select __Advanced Settings__. 5. Got to __Automatic Call Recording__. 6. Select the __Automatically record calls to this department__ checkbox. __Automatic call recording - department__ 1. Open __Admin Settings__ from Dialpad.com. 2. Find __Departments__. 3. Select the desired department. 4. Select __Advanced Settings__. 5. Find __Automatic Call Recording__. 6. Select the __Automatically record calls to this department__ checkbox. __Automatic call recording - contact center__ 1. Open __Admin Settings__ from Dialpad.com. 2. Find __Ai Contact Centers__. 3. Select the desired contact center. 4. Select __Advanced Settings__. 5. Find __Automatic Call Recording and Transcription__. 6. Choose what calls you'd like to be automatically recorded (inbound, outbound, or both). 7. Choose if you'd like to record the agent's screen. 8. Choose if you'd like the agent to be able to pause the recording. Admins are able to create an exemption list as well as a call recording greeting. __Automatic call recording - office__ To enable automatic call recording for your entire office, contact Dialpad Customer Support. 1. Open __Admin Settings__ from Dialpad.com. 2. Navigate to __Office Settings__ 3. Navigate to __Office-Wide Settings__ 4. Navigate to __Making Calls__. 5. Select __Enable Automatic Recordings__. __Automatic call recording - coaching team__ 1. Open __Admin Settings__ from Dialpad.com. 2. Find __Coaching Teams__. 3. Select the desired coaching team. 4. Go to __Coaching Team Settings__. 5. Find __Call Recording and Transcription__ and choose which calls you'd like to record. ### Automatic call recording greeting - Use a call recording greeting to inform callers that the call may, or will, be recorded. - In some jurisdictions, this is required by law. - Pre-made greetings are available, but you can also record, or upload, a custom greeting. - Select __play__ to hear the greeting. ### Add a failover number 1. Open __Admin Settings__ from Dialpad.com. 2. Navigate to __Office Settings__. 3. Select __Failover Settings__. 4. Select __Action__ for the desired department, contact center, or mainline. 5. Select __Configure__. 6. Choose __Forward to a Number__ or __Send to Voicemail__: - Enter a failover number, when choosing forward to a number. - Enter the desired voicemail message, if sending to voicemail. 7. Select __Save__. __Test your failover number__ 1. Open __Admin Settings__ from Dialpad.com. 2. Navigate to __Office Settings__. 3. Select __Failover Settings__. 4. Select __Action__ for the desired department, contact center, or mainline. 5. Select __Test__. 6. Select __Start Test__. ### Custom Spam Blocking You can block individual contacts from "Contacts" on your account page. Search for an existing contact and select __Block__. 1. Open meetings.dialpad.com. 2. Navigate to __Settings__. 3. Find __Call Blocking and Spam Prevention__. 4. Select desired option: - Prevent calls from anonymous callers - Prevent calls from callers already not in your Contacts list - Prevent callers with a high spam score ## [](https://www.t-mobile.com)Desk Phones and Faxing - In addition to our mobile, browser, and desktop app, Dialpad is available on desk phones! - Dialpad supports a range of desk phones from leading manufacturers such as Poly and Yealink. Easily add one (or 50!) of our supported desk phones directly from Dialpad. ### Add a Desk Phone 1. Navigate to __Office Settings__. 2. Select __Desk Phones__. 3. Select __User Phones__. 4. Select __Add a user phone__. 5. Select the desired model. 6. Follow the prompts to configure your new desk phone. ### Add a Room Phone 1. Navigate to __Office Settings__. 2. Select __Desk Phones__. 3. Select the __Room Phones__ tab. 4. Select __Add a room phone__. ### Manage a Room Phone Room phones have a recurring cost. Aside from purchasing the hardware, you'll also pay a monthly fee for a room phone license. If you'd like to purchase room phone licenses, head to "Billing" in your Admin Portal. - Dialpad supports several different Polycom and SoundStation room phones, whether you purchased them from us or not. - Make sure your device is on our Supported Room Phones list. - To set up and manage a room phone, you must be a Dialpad Admin. - The process to add a room phone varies by phone model. - Refer to the "Dialpad Help Center" for specific instructions for you device. - Search under "Manage a Room Phone." __Business Hours__ - In "Business Hours & Call Routing", define when your business is open and closed, how calls are handled, and the Main Line's time zone. - Choose for the Main Line to take calls 24/7, or set it to receive calls only during specific (normal or split) business hours. Remember to set Main Line Routing. - Dialpad can set unique holiday hours, which will override your office's normal business during the designated date(s). ### User Desk Phone Dialpad administrators can manage user desk phones right from __Admin Settings__. 1. Navigate to __Office Settings__. 2. Select __Desk Phones__. ### Caller ID By default, your outbound caller ID is set to your primary, direct Dialpad number. That doesn't mean you can't tweak it for one-off calls, or even globally. Admins can, however, limit certain caller ID features office-wide. __Set your global caller ID__ 1. Open __Your Settings__ from Dialpad.com. 2. Navigate to __Your Settings__. 3. Navigate to __Caller ID__. 4. Choose a number from the drop-down menu. __Global caller ID__ - Only applies to outbound calls. - Only applies to external calls. - Doesn't apply to text messages. - Doesn't take the place of handling calls as an Operator or Agent; therefore, Department or Call Center settings (such as automatic call recording) don't apply. - Displays across all devices (including desk phones) running on the desktop and mobile apps. __Adjust your caller ID__ - Your Caller ID can be adjusted on the __Main Dialer,__ in the __Conversation Thread,__ and on the __mobile app__). - Currently, caller ID cannot be updated via deskphones. __Adjust caller ID from the Main Dialer__ 1. Open your Dialpad app. 2. Select __Make a Call__. 3. Select __Change__. 4. Choose a number in the drop-down. 5. Enter the number or contact you'd like to call, then select enter to start dialing. __Adjust caller ID from a conversation thread__ 1. Open your Dialpad app. 2. Select the __Drop-Down__ for __Phone__. 3. Navigate to __From__. 4. Choose a number. 5. Select the phone icon to call. __Block your caller ID__ To block your Caller ID when placing a call: 1. Select the __Drop-Down icon__ alongside the __Phone icon__ 2. Navigate to __From__. 3. Select __Block my caller ID (Calling Only)__. __Set incoming caller ID__ 1. Open __Your Settings__ from Dialpad.com. 2. Navigate to __Your Devices__. 3. Select __Advanced Settings__. 4. Navigate to __Incoming caller ID__. 5. Choose the desired options for each section: - Calls to your personal Dialpad number: displays the caller's number OR your Dialpad number. - Calls to your Departments / Office Main Line: displays the callers number OR the Department number. - Calls to your executives: displays the caller's number OR the executive's number. 6. Select __Save Changes__. ### Add eFax to a Shared Line Dialpad administrators can manage user desk phones right from __Admin Settings__. 1. Go to __Admin Settings__. 2. Navigate to the desired Shared Line. 3. Select __Add Fax Number__. 4. Select __Continue__. 5. Enter the desired Area Code. ### Send a Fax You can send a fax from your Main Line, Department, and Contact Center 1. Select the __Fax Icon__. 2. Enter the recipient's name or phone number. 3. Click __Upload a file to send__. 4. Choose the file. Once selected, the file will immediately send as a fax. While sending it will show as “Pending”, once successfully sent, the confirmation will change to “Status: Success”. ### Receive Message You will receive an incoming message notification when you receive a fax. 1. Select the notification to open the conversation thread and open the fax. If you miss the live notification, the fax will appear in the "Unread" tab of your Inbox. 2. Select __Download fax__. ### Analog Faxing We recommended using eFax, but analog faxing may work. ATA device(s) must be allocated as a room device. 1. Go to __Admin Settings__. 2. Navigate to __Office__ then select __Desk Phones__. 3. Select __DECT/ATA Devices__ then __Options__. 4. Select __Show Managed Device__s then __Enable Fax__. You will see the Fax icon beside the room device. ## [](https://www.t-mobile.com)Dialpad Messaging - If you're working outside the Dialpad app and want to receive notifications, navigate to the drop-down menu and select __App Settings__ then __Call & Message Notifications__. - Dialpad Chat and Messaging services are available to Dialpad users on Ai Voice, Ai Contact Center, and Ai Sales plans. - Text messaging (SMS) is available in the United States, Canada, the United Kingdom, and Australia. Picture Messaging (MMS) is only supported for numbers in the US and Canada. - Registering your business messaging (SMS/MMS) needs with US local numbers is the best way for Dialpad users to adhere to industry standards and regulations, and ensure their messages are delivered. Review Dialpad’s messaging principles for more information on these regulations and best practices. ### Send a message By default, your message will be sent from your personal Dialpad number. You'll have the option to change this if you're assigned as an Operator or Agent on a Shared Line. 1. Open the Dialpad app, select __Message__. 2. Select __Message__. 3. Enter a contact's name or number. 4. Enter your message. 5. Use __Enter__ to send the message. - Messages sent to non-Dialpad numbers have a character count limit of 1500 characters (160 characters per page). - If your message contains emojis or special characters, the character count reduces to 63 characters/page. - Dialpad-to-Dialpad messages are unlimited. ### Send an image or video - To send an image or video via chat (MMS), move the image or video to your conversation thread. - Select a photo or video, then enter the message (if necessary) and use __Enter__. - Messages sent to users outside of Dialpad that include a photo or video are Multimedia Messaging Service-based (MMS). ### Forward a message 1. Open the Dialpad App __Inbox__. 2. Navigate to __Messages__. 3. Navigate to the message you'd like to forward. 4. Select the down arrow to access the drop-down menu. 5. Select the __Forward__. 6. Search a contact's name or enter an email address, and add an additional message if required. 7. Select __Forward Message__ to finish and send. ### Edit a message 1. Select the 3 dots for your message. 2. Select __Edit__. 3. Enter your updated text message. 4. Select __Save Changes__. An "Edited" stamp appears for the message. ## Need support? Contact T-Mobile Business Technical Support at [1-833-368-3839](tel:1-833-368-3839). Open 24 x 7 x 365 * * * Was this helpful? * * * ## Get answers from our T-Mobile Business Expert, 24/7. - [1-800-375-1126](tel:18003751126) - [@TMobileBusiness](https://twitter.com/TMobileBusiness) - [T-Mobile for Business](https://www.facebook.com/TMobileforBusiness)