Account Hub is an online self-service portal and account management tool for business customers. Use these steps for help with shopping.

 

On this page:

 

California Prop 65 warning

The state of California passed a law referred to as Proposition 65. The law contains a list of chemicals that the state of California has found to potentially cause cancer and/or reproductive harm. The law requires that any company selling any product that contains one or more of these known chemicals to buyers or people using these products in California be warned in advance of purchase.

 

  • In Account Hub, a Prop 65 warning displays below the Features section on the Product Detail page for all devices and accessories.
  • To view the full warning text, click Learn more in the warning. There's also a link to http://www.p65warning.ca.gov/ in the warning, which opens in a new browser tab when clicked.
  • Although the Prop 65 law only requires customers in California to see the warning, it will display for everyone in any state or US territory who use Account Hub.

 

Shop Catalog

  • Devices are sorted by most popular devices such as Apple, Samsung, LG, and more. You can filter by Manufactures to narrow down the results (multiple options can be selected).
  • All items selected appear in the search string. You can click the "X" next to the selection to remove it or click Clear All to remove all filters.
  • There is an option to click on Sort by Newest to sort the price by Newest, Highest to Lowest, and Lowest to Highest

 

Add a line to an existing account

If a suspended account is selected, a message appears alerting you that the account is suspended and shop is only available to active accounts.
Simulator available

  1. Log into Account Hub.
  2. Go to Manage Accounts.
  3. From the Manage Lines tab, click the Add a line button for the account the line is being added to.
  4. Select Buy a new device or Bring your own device (where you can purchase a SIM card).
  5. If buying a new device, pick a device from the "Shop" page.
  6. Select to purchase the device with EIP or Full Retail Price.
  7. Customize the device (color, memory storage, and quantity) if desired.
  8. Select a rate plan from the "Plan options" section and services from the "Additional services" section.
  9. In the "Device protection" section, select a Device Protection feature or decline device protection.
  10. Review the Summary page and click Add to Cart.

 

Upgrade a device

If a suspended account is selected, a message appears alerting you that the account is suspended and shop is only available to active accounts.

  1. Log into Account Hub.
  2. Go to "Shop" and click Upgrades.
  3. Select the check box next to the line(s) you want to upgrade and click Choose a device.
    • Lines that aren't eligible for upgrade are grayed out and the check box can't be selected.
    • The mobile number, name, current device, and eligibility message display on the "Select Lines" page.
    • Eligibility messages:
      • Line on MI plan: Only phones can be upgraded online. Please contact your account representative for other device upgrades.
      • Line on Classic plan: Upgrades are not available online for this plan. Please contact your account representative for assistance.
      • Line on T-Mobile 1/Simple Choice plan: Eligible for upgrade with financing.
      • Line on T-Mobile 1/Simple Choice plan – EIP balance when balance amount is not retrieved: Eligible for upgrade with financing. New device financing will be added to the balance remaining on your current device.
      • Standard upgrade with existing EIP: Eligible for upgrade with financing. New device financing will be added to your current device balance of $300.
      • Line on BBSC Data: This line has a feature that is not compatible with our latest devices. Please contact your account representative for assistance.
      • Line on JUMP: JUMP! upgrades are not available online. Please contact your account representative to complete your upgrade. JUMP! allows you to trade in your financed device, eliminating any remaining financing balance, when completing a qualifying upgrade.
  4. Select the desired device on the "Choose Device" page, click Confirm if you make changes.
    • Devices are sorted by most popular devices such as Apple, Samsung, LG, and more.
    • You can filter by Manufactures to narrow down the results (multiple options can be selected)
  5. In the "Device protection" section, select a Device Protection feature or decline device protection.
  6. Click Add to Cart.
  7. Click on an accessory to view the accessory's product detail page. From there, you can select the quantity and Add to Cart.
  8. Click Checkout.
  9. Review your order details on the "Checkout" page and make any necessary changes.
  10. Click Submit. The payment information processes and the Order Confirmation page displays.
    • To add device protection, you can call Business Care at 1-800-375-1126 or dial 611 from your T-Mobile device within 14 days of receiving the device.
    • To continue shopping, click Continue shopping to return to Shop Catalog.

 

Place a duplicate order

  1. Log into Account Hub.
  2. Go to Shop.
  3. From the Order History tab, click Order again on the desired order number.
 
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