Support SUPPORT
New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile Network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Neftlix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Change your SIM T-Mobile eSIM All device assistance topics Account Hub I-Billing Home Office Internet Collaborate Line permissions All business support topics

Account Hub is an online self-service portal and account management tool for business customers. Use these steps for help with shopping.

California Prop 65 warning

The state of California passed a law referred to as Proposition 65. The law contains a list of chemicals that the state of California has found to potentially cause cancer and/or reproductive harm. The law requires that any company selling any product that contains one or more of these known chemicals to buyers or people using these products in California be warned in advance of purchase.

  • In Account Hub, a Prop 65 warning displays below the Features section on the Product Detail page for all devices and accessories.
  • To view the full warning text, select Learn more in the warning. There's also a link to http://www.p65warning.ca.gov/ in the warning, which opens in a new browser tab when selected.
  • Although the Prop 65 law only requires customers in California to see the warning, it will display for everyone in any state or US territory who use Account Hub.

 

Shop Catalog

  • Devices are sorted by most popular devices such as Apple, Samsung, LG, and more. You can filter by Manufactures to narrow down the results (multiple options can be selected).
  • All items selected appear in the search string. You can select the "X" next to the selection to remove it or select Clear All to remove all filters.
  • There is an option to select Sort by Newest to sort the price by Newest, Highest to Lowest, and Lowest to Highest

 

Add a line to an existing account

If a suspended account is selected, a message appears alerting you that the account is suspended and shop is only available to active accounts.
Simulator available

  1. Log into Account Hub.
  2. Go to Manage Accounts.
  3. From the Manage Lines tab, select the Add a line button for the account the line is being added to.
  4. Select Buy a new device or Bring your own device (where you can purchase a SIM card).
  5. If buying a new device, pick a device from the "Shop" page.
  6. Select to purchase the device with EIP or Full Retail Price.
  7. Customize the device (color, memory storage, and quantity) if desired.
  8. Select a rate plan from the "Plan options" section and services from the "Additional services" section.
  9. In the "Device protection" section, select a Device Protection feature or decline device protection.
  10. Review the Summary page and select Add to Cart.

 

Upgrade a device

If a suspended account is selected, a message appears alerting you that the account is suspended and shop is only available to active accounts.

  1. Log into Account Hub.
  2. Go to "Shop" and select Upgrades.
  3. Select the check box next to the line(s) you want to upgrade and select Choose a device.
    • Lines that aren't eligible for upgrade are grayed out and the check box can't be selected.
    • The mobile number, name, current device, and eligibility message display on the "Select Lines" page.
  4. Select the desired device on the "Choose Device" page, select Confirm if you make changes.
    • Devices are sorted by most popular devices such as Apple, Samsung, LG, and more.
    • You can filter by Manufactures to narrow down the results (multiple options can be selected)
  5. In the "Device protection" section, select a Device Protection feature or decline device protection.
  6. Select Add to Cart.
  7. Select on an accessory to view the accessory's product detail page. From there, you can select the quantity and Add to Cart.
  8. Select Checkout.
  9. Review your order details on the "Checkout" page and make any necessary changes.
  10. Select Submit. The payment information processes and the Order Confirmation page displays.
    • To add device protection, you can call Business Care at 1-800-375-1126 or dial 611 from your T-Mobile device within 14 days of receiving the device.
    • To continue shopping, select Continue shopping to return to Shop Catalog.

 

Place a duplicate order

  1. Log into Account Hub.
  2. Go to Shop.
  3. From the Order History tab, select Order again on the desired order number.
 

Was this helpful?