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Featured reviews at T-Mobile Halsted & Monroe

Daisy Parry
Feb. 22, 2026, 4:30 p.m.
If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay.. View on Google
Katy Andrasco
Feb. 17, 2026, 1:35 p.m.
I cannot say enough good things about this store. I went to 3 different stores trying to get my phone fixed, and Anthony from this store spent so much time researching and trying to fix my phone. He was so positive the entire time and fixed my whole problem in a very timely manner. Everyone is laughing and joking around in this store it’s a very positive atmosphere View on Google
Shelly
Feb. 13, 2026, 7:55 p.m.
Great team here at this location. The staff was friendly and very professional! Carvel was kind, knowledgeable and addressed all my needs. This is definitely a TMobile store to visit. Thank you. View on Google
Zen Lee
Feb. 11, 2026, 7:16 p.m.
Exceptional Technical Skill and Patient Support from Mell! "I cracked my screen last Sunday and was understandably frustrated. After filing an insurance claim on Monday, I received my replacement by Tuesday night. However, I hit a major roadblock: transferring my data from a severely damaged screen to the new device without buying extra equipment. I want to give a massive shout-out to Mell at the T-Mobile store. His level of customer service and professionalism was unreal. Despite the screen having large blacked-out areas, he didn’t hesitate to help. He used a stylus for precision and essentially navigated the interface by memory, sensing his way around the 'dead' spots to get the phone unlocked and synced. While many others likely would have deemed the data unrecoverable, Mell’s technical problem-solving and patience saved years of my files. He stayed with the process for an hour to ensure the transfer finished successfully. T-Mobile, give this man a raise or a promotion; employees with this kind of dedication and technical intuition are rare . This is what this employee did as representative of T-Mobile: 1. Advanced Troubleshooting: He didn't follow a script; he found a manual workaround for a hardware failure. 2. Technical Intuition: Navigating a blacked-out screen requires a deep "muscle memory" of the OS layout. 3. Customer Advocacy: He prioritized my data and my wallet over an easy "no." 4. Precision and Dexterity: Using the stylus to hit invisible targets is a high-level manual skill. Thank you Mell for helping me! View on Google
Staci Foster
Feb. 5, 2026, 1:02 a.m.
Great staff and nice manager. They really helped me and I am greatful. The store is nice and spacious and I will shop there again!! View on Google

Additional information about T-Mobile Halsted & Monroe

IDs Accepted
  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID
T-Mobile Halsted & Monroe - 120 South Halsted St

T-Mobile Halsted & Monroe
120 South Halsted St
(312) 733-9048

Chicago’s 5G leader — with membership perks and coverage that go beyond wireless. T-Mobile powers America’s largest, fastest, and now most advanced 5G network — backed by satellite coverage that keeps you connected even off the grid. At T-Mobile Halsted & Monroe, explore the latest devices from Apple, Samsung, and Google, with great deals and flexible ways to pay. Whether you’re upgrading, switching, or just looking, our experts are here to help.

Call us at (312) 733-9048 or stop by today.

What You’ll Find In-Store:

  • Activate Wireless or Prepaid Service
  • Activate Home Internet Services
  • Purchase Phones, Tablets, and Accessories in Store
  • Upgrade or Trade-In Your Phone
  • Small Business Plans And Services
  • Connected Products for Home, Family, and Automobile
  • Buy Online, Pick-Up In Store

Locations near T-Mobile Halsted & Monroe

T-Mobile Experience Store
T-Mobile State & Cedar
1.9 miles away
4.6
T-Mobile Experience Store
T-Mobile 53rd Street - Hyde Park
6.2 miles away
5.0
T-Mobile Experience Store
T-Mobile 47th & Pulaski
6.3 miles away
5.0

Got Questions about T-Mobile Stores?

Yes. Check out our special offers for new phones and great deals on our mobile phone plans.

We offer the latest iPhones. Check our store inventory and either buy in-store or online today.

Yes. Trade in your phone at a T-Mobile store and receive instant appraisal and credit. See our trade-in guide for details.

Yes, visit our T-Mobile store at T-Mobile Halsted & Monroe for assistance with setting up your device.

Browse devices and plans online, contact us for assistance, or visit this T-Mobile location at T-Mobile Halsted & Monroe for personalized help.

Yes. Some plans include subscriptions to services like Netflix or Apple TV+. Check our plans for available perks and add-ons.

Use our Store Locator to find the nearest T-Mobile store.

T-Mobile stores offer a wide range of accessories compatible with your device, including cases, chargers, and headphones.

No, you can pay your bill online through our website or the T-Mobile app.

Only compatible devices can use T-Mobile's 5G network. All new phones are 5G ready.

The T-Life app provides a simplified experience for customers by offering everything in one convenient location. In the T-Life app, T-Mobile and Metro by T-Mobile customers can access the same great perks and exclusive deals you know and love from T-Mobile Tuesdays, VIP benefits, and more! Plus, you can easily manage most aspects of your T-Mobile account directly from the T-Life app, with new features being added regularly.
Yes, the T-Life app can be found in your Google Play Store or Apple iOS App Store