Contracts
State of Washington
Contract information
Our agreement with the Washington Department of Enterprise Services.
Department of Enterprise Services.
Here’s the information you need to access our statewide contract:
Wireless Voice, Data & Accessories
Washington Master Contract #04718
NASPO Master Agreement #MA176-1
Term: 04/01/2021 – 08/11/2024
Renewal Options: Up to five 1-year renewals.
Account management
Contact us to order through DES.
Here are ways you can get in touch with DES.
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Support: Designated Expert: Denzell Hatten Washington
denzell.hattenwashington1@t-mobilesupport.com | 404-649-8388 -
Add A Line / Upgrades: Matt Tighe
Government Account Executive
Matt.Tighe1@T-Mobile.com | (206) 853-7723
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Visit the Order Portal for information about your account, balance due, usage, order history and more: Dashboard - Log In (tmorders.com)
Got questions?
How do I create a user name?
Simply visit Dashboard - Log In (tmorders.com) to make the change yourself. Or contact our Dedicated Expert (allow 24 hours for completion).
How do I add a line?
Contact your Government Account Executive (GAE), Matt Tighe at Matt.Tighe1@T-Mobile.com | (206) 853-7723 or Dedicated Expert and they’ll be happy to assist you.
How do I do an ESN swap (swap between two active devices)?
Simply visit Login: T-Mobile Orders (tmorders.com) to make the change yourself. Or contact our Government Team of Experts at 1-844-361-1310.
How do I check upgrade eligibility?
Contact your Government Account Executive (GAE), Matt Tighe at Matt.Tighe1@T-Mobile.com | (206) 853-7723 or Dedicated Expert and they’ll be happy to assist you.
How do I upgrade a device?
Contact your Government Account Executive (GAE), Matt Tighe at Matt.Tighe1@T-Mobile.com | (206) 853-7723 or Dedicated Expert and they’ll be happy to assist you.
How do I change a mobile number?
Contact your Government Account Executive (GAE), Matt Tighe at Matt.Tighe1@T-Mobile.com | (206) 853-7723 or Dedicated Expert and they’ll be happy to assist you.
How do I suspend a line, or activate a suspended line?
Simply visit Dashboard - Log In (tmorders.com) to make the change yourself. Or contact your Dedicated Expert (allow 24 hours for completion).
How do I disconnect a line?
Simply visit Login : T-Mobile Orders (tmorders.com) to do it yourself. Or contact your Dedicated Expert (allow 24 hours for completion).
How do I reset my Portal password (forgot your password or the link does not work)?
Call Portal Support at 1-800-307-0340 or email tmobile@tmorders.com and we’ll be happy to assist you.
How do I update authorized contacts on my account?
Please contact your Dedicated Expert Team at 1-844-361-1310.
How do I reset voicemail password?
Simply visit Login: T-Mobile Orders (tmorders.com) to make the change yourself. Or contact our Government Team of Experts at 1-844-361-1310.
I suspect possible fraudulent activity on my account—what should I do?
Please contact your Dedicated Expert Team at 1-844-361-1310.
How can I get a report on unbilled usage?
Simply visit Dashboard - Log In (tmorders.com) to download or print your report.