[Skip to main content](https://www.t-mobile.com#content-main) [![T-Mobile for Government](https://www.t-mobile.com/content/dam/t-mobile/ntm/branding/icons/iconography/TMO-Logos-2021-149X30-TFG.svg)](https://www.t-mobile.com/business/government) [![T-Mobile for Government](https://www.t-mobile.com/content/dam/t-mobile/ntm/branding/icons/iconography/TMO-Logos-2021-149X30-TFG.svg)](https://www.t-mobile.com/business/government) Contact us [](https://www.t-mobile.com) 1. [Home](https://www.t-mobile.com/business) 2. [Government](https://www.t-mobile.com/business/government) 3. [State Local Government](https://www.t-mobile.com/business/government/state-local-government) 4. [Contracts](https://www.t-mobile.com/business/government/state-local-government/contracts) 5. Washington CONTRACTS # State of Washington T-Mobile products, services, and wireless solutions are available via contract with the Washington Department of Enterprise Services (DES). ## State of Washington __OVERVIEW__ [Contract information](https://www.t-mobile.com#Contract) Our agreement with the Washington Department of Enterprise Services. [Account management](https://www.t-mobile.com#Account) Contact us to order through DES. ## CONTRACT INFORMATION ## Our agreement with the Washington Department of Enterprise Services. ## Department of Enterprise Services. Wireless Voice, Data & Accessories __Washington Master Contract #04718__ __NASPO Master Agreement #MA176-1__ __Term: 04/01/2021 – 08/11/2029__ Learn about eligibility requirements ## Department of Enterprise Services. __Learn more about Department of Enterprise Services base contract and use guidelines.__ [Visit the website , opens in a new window](https://apps.des.wa.gov/DESContracts/Home/ContractSummary/04718?icid=TFB_TMO_P_PSSLGVCNRT_48V2JUDY79YA8O7J929282) ## ACCOUNT MANAGEMENT ## Contact us to order through DES. ## Here are ways you can get in touch with DES. - Dedicated Care: Beth Waggoner [[email protected]](mailto:[email protected]) - Sales: Josh Bossie, Head of Technology for the State of Washington  [[email protected]](mailto:[email protected]) | [517-712-8671](tel:517-712-8671) - Visit the Order Portal for information about your account, balance due, usage, order history and more: [Dashboard - Log In (tmorders.com)](https://statelocalgov.tmorders.com/portal/dashboard?icid=TFB_TMO_P_PSSLGVCNRT_HKSYVWPWWR7JAQL5629283) ## Got questions? - ## How do I create a user name? Simply visit [Dashboard - Log In (tmorders.com)](https://calnet.tmorders.com/portal/dashboard) to make the change yourself. Or contact our Dedicated Expert (allow 24 hours for completion). - ## How do I add a line? Contact your Government Account Executive (GAE), Matt Tighe at [[email protected]](mailto:[email protected]) | [(206) 853-7723](tel:206-853-7723) or Dedicated Expert and they’ll be happy to assist you. - ## How do I do an ESN swap (swap between two active devices)? Simply visit Login: [T-Mobile Orders (tmorders.com)](https://statelocalgov.tmorders.com/portal) to make the change yourself. Or contact our Government Team of Experts at [1-844-361-1310](tel:1-844-361-1310). - ## How do I check upgrade eligibility? Contact your Government Account Executive (GAE), Matt Tighe at [[email protected]](mailto:[email protected]) | (206) 853-7723 or Dedicated Expert and they’ll be happy to assist you. - ## How do I upgrade a device? Contact your Government Account Executive (GAE), Matt Tighe at [[email protected]](mailto:[email protected]) | [(206) 853-7723](tel:206-853-7723) or Dedicated Expert and they’ll be happy to assist you. - ## How do I change a mobile number? Contact your Government Account Executive (GAE), Matt Tighe at [[email protected]](mailto:[email protected]) | [(206) 853-7723](tel:206-853-7723) or Dedicated Expert and they’ll be happy to assist you. - ## How do I suspend a line, or activate a suspended line? Simply visit [Dashboard - Log In (tmorders.com)](https://calnet.tmorders.com/portal/dashboard) to make the change yourself. Or contact your Dedicated Expert (allow 24 hours for completion). - ## How do I disconnect a line? Simply visit Login : [T-Mobile Orders (tmorders.com)](https://statelocalgov.tmorders.com/portal) to do it yourself. Or contact your Dedicated Expert (allow 24 hours for completion). - ## How do I reset my Portal password (forgot your password or the link does not work)? Call Portal Support at [1-800-307-0340](tel:1-800-307-0340) or email [[email protected]](mailto:[email protected]) and we’ll be happy to assist you. - ## How do I update authorized contacts on my account? Please contact your Dedicated Expert Team at [1-844-361-1310](tel:1-844-361-1310). - ## How do I reset voicemail password? Simply visit Login: [T-Mobile Orders (tmorders.com)](https://statelocalgov.tmorders.com/portal) to make the change yourself. Or contact our Government Team of Experts at [1-844-361-1310](tel:1-844-361-1310). - ## I suspect possible fraudulent activity on my account—what should I do? Please contact your Dedicated Expert Team at [1-844-361-1310](tel:1-844-361-1310). - ## How can I get a report on unbilled usage? Simply visit [Dashboard - Log In (tmorders.com)](https://calnet.tmorders.com/portal/dashboard) to download or print your report. Talk to a Washington government expert today. Contact us ### Eligibility requirements All state agencies and entities participating in the MCUA program. Current list of members and enrollment instructions can be found here: __Master Contracts Usage Agreement | Department of Enterprise Services (wa.gov)__. ## T-Mobile for Government - [English](https://www.t-mobile.com) - [Español](https://www.t-mobile.com) [![T-Mobile](https://www.t-mobile.com/content/dam/t-mobile/ntm/branding/logos/corporate/tmo-logo-white-v4.svg)](https://www.t-mobile.com/) - [About](https://www.t-mobile.com/about-us) - [Investor relations](https://investor.t-mobile.com/investors/default.aspx?INTNAV=fNav%3AInvestorRelations) - [Press](https://www.t-mobile.com/news) - [Careers](https://www.t-mobile.com/careers) - [Deutsche Telekom](https://www.telekom.com/en?INTNAV=fNav%3ADeutscheTelekom) - [Puerto Rico](https://www.t-mobilepr.com/?INTNAV=fNav%3APuertoRico) - [Privacy notice](https://www.t-mobile.com/privacy-center/our-practices/privacy-policy) - [Trust Center](https://security.t-mobile.com/?INTNAV=fNav%3ATrustCenter) - [Privacy Center](https://www.t-mobile.com/privacy-center) - [Consumer information](https://www.t-mobile.com/responsibility/consumer-info) - [Public safety/911](https://www.t-mobile.com/responsibility/consumer-info/safety/9-1-1) - [Terms & conditions](https://www.t-mobile.com/responsibility/legal/terms-and-conditions) - [Terms of use](https://www.t-mobile.com/responsibility/consumer-info/policies/terms-of-use) - [Accessibility](https://www.t-mobile.com/responsibility/consumer-info/accessibility-policy) - [Open Internet](https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service) - [Do Not Sell or Share My Personal Information](https://www.t-mobile.com) - [Licenses & Patents](https://www.t-mobile.com/responsibility/legal/licenses-and-patents) - [Instagram](https://www.instagram.com/tmobile/) - [Facebook](https://www.facebook.com/Tmobileforbusiness/) - [X](https://twitter.com/TMobileBusiness/) - [YouTube](https://www.youtube.com/@t-mobileforbusiness) © 2026 T‑Mobile USA, Inc. ## State of Washington ## Department of Enterprise Services.