Contracts
State of New York
Contract information
Our agreement with the NY Office of General Services.
Telecommunications Connectivity Services (TCS) LOT 3.
Here’s the information you need to access our statewide contract:
Contract No. #PS68707
Group 77017
Award 23100
Term: 09/16/2019 - 09/15/2024.
5-year extension in increments deemed to be in the best interest of the State.
T-Mobile is one of several contractors awarded to provide products, services, and wireless solutions via contract with the New York State Office of General Services (OGS).
Account management
Contact us to order through OGS.
Here are the ways you can contact us and order through OGS.
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Contact Government Team of Experts for NY. Or contact Kareem Bradford, kareem.bradford2@t-mobile.com
Contact us 1-844-361-1310 -
Contract Program Manager:
ContractAdministrationSupportSegmentOpts@T-Mobile.com
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How to Use OGS
Learn more
Got questions?
How do I make a username or cost center change?
Simply visit Login : T-Mobile Orders (tmorders.com) to make the change yourself.
Or contact our Dedicated Expert Team at 1-844-361-1310 (allow 24 hours for completion).
How do I make an ESN change (to an otherwise inactive device)?
Simply visit Login : T-Mobile Orders (tmorders.com) to make the change yourself.
Or contact our Government Team of Experts at 1-844-361-1310.
How do I do an ESN swap (swap between two active devices)?
Simply visit Login : T-Mobile Orders (tmorders.com) to make the change yourself.
Or contact our Government Team of Experts at 1-844-361-1310.
How do I check upgrade eligibility?
Contact Erik.Dollman1@T-Mobile.com or our Dedicated Expert Team at 1-844-361-1310.
How do I upgrade a device?
Contact Erik.Dollman1@T-Mobile.com or our Dedicated Expert Team at 1-844-361-1310.
How do I add a line?
Contact Erik.Dollman1@T-Mobile.com or our Dedicated Expert Team at 1-844-361-1310.
How do I change a mobile number?
Contact Erik.Dollman1@T-Mobile.com or our Dedicated Expert Team at 1-844-361-1310.
How do I suspend a line, or activate a suspended line?
Simply visit Login : T-Mobile Orders (tmorders.com) to do it yourself.
Or contact Erik.Dollman1@T-Mobile.com or our Dedicated Expert Team at 1-844-361-1310 (please allow 24 hours for completion).
How do I disconnect a line?
Contact your Dedicated Expert or Erik.Dollman1@T-Mobile.com (please allow 24 hours for completion).
How do I reset my Portal password (forgot your password or the link does not work)?
Call Portal Support at 1-800-307-0340 or email tmobile@tmorders.com and we’ll be happy to assist you.
How do I update authorized contacts on my account?
Please contact your Dedicated Expert Team at 1-844-361-1310.
How do I reset my voicemail password?
Simply visit Login : T-Mobile Orders (tmorders.com) to do it yourself.
Or Contact your Dedicated Expert Team at 1-844-361-1310.
I suspect possible fraudulent activity on my account—what should I do?
Please Contact your Dedicated Expert Team at 1-844-361-1310.
How can I get a report on unbilled usage?
Simply visit Dashboard - Log In (tmorders.com) to download or print your report.