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How can I contact T-Mobile Corporate Office?
How can I contact T-Mobile Corporate Office? I reached out to T-Mobile on December 18 with an inquiry and keep getting told that someone would call me which has not happened. This is an unprofessional way to treat a loyal customer. It seems the representatives on T-Mobile chat just lied their way through our multiple conversations. I’m fed up!
I hate that customer service is being outsourced to different countries
I’m not racist. I’m not looking down on anyone. It’s just hard to speak to customer service reps from out of the US. They are limited on what they can do. Half of the time what they say doesn’t end up happening how they explain. They say one thing and it’s wrong. I had someone give me a whole plan and saying he’d make a request to help us upgrades phones. Nothing he said was right or true. He was a manager! I spoke to someone in the US and they explained it all to me perfectly. I wasn’t happy with the results but it made sense, it was accurate information. I understood the details and how Tmobile worked. When I had another issue, a rep again from out the US made promises. Nothing happened how they said it would. I called customer service again and I got someone in the states, and again they fixed everything within mins. I hate this customer service.
GlobalProtect VPN not working with T-Mobile 5G Home Gateway
I just recewived a new 5G Gateway (Model: TMO-G4SE) a couple of days ago. However, looks like it didn't support GlobalProtect VPN (app version: 6.27-1047). Did anyone have the issue and find any solutions? I need that VPN to work remotely. If the issue couldn't be resolved, it would be a deal breaker for sure.
Samsung UI 7.0 Update
I recently switched to T-Mobile after being with Verizon for 5 years with my S24 Ultra. My phone is unlocked and actively works on the T-Mobile network however I do not have any updates when I check my phones settings. I hit refresh almost every day since the news that the 7.0 UI was released on T-Mobile's network but my phone still has not received it. Looks like the update released around April 23rd or so for T-Mobiles phones. I am stuck on March's Security Patch as well. So has anyone with the S24 Ultra received the UI 7.0 update? If not, does anyone know who I can contact for support or what I have to do on my end to fix this issue? I'm tech savvy so only explanation I can think is since I switched from Verizon a couple of months ago, my phone was not enrolled for OTA updates with T-Mobile.
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