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Read the letter , opens in a new window For assistance [1-888-944-9400](tel:1-888-944-9400)   [Find a store >](https://www.t-mobile.com/stores/locator) ### General questions - #### Why did I receive this letter? This letter explains what to expect during the final stage of the move and whether you need to take any action - #### Can I expect my account to move automatically, or am I at risk of not moving? Most customers who receive this letter will have their account moved to T-Mobile automatically, and no action is needed. If we're unable to move your account, we'll contact you before August 28 with instructions for your next steps. - #### What happens if my account can't be moved automatically? If we're unable to move your account, we'll send you another notice before August 28 with instructions on what to do next. Your UScellular account will close on August 28, and you'll have wireless service until September 30th at no charge so you can switch to T-Mobile or another wireless provider while keeping your phone number. ### Account changes and timing - ### When will I know if my account can't be moved? If we're unable to move your account automatically, we'll notify you before August 28 with information about your next steps. - ### What information will be included in the follow-up notice if my account can’t be moved? The notice will explain what you need to do next, including switching your wireless service to T-Mobile or another wireless provider so you can keep your phone number and avoid an interruption to your service. - ### How much time will I have to switch my service after I receive that notice? If your account can't be moved automatically, you'll have until September 30th to switch your service. During that time, you'll continue to have wireless connection at no charge. - ### What happens if I do nothing if my account does not automatically move to T-Mobile? Your network connection will end on September 30, and you will no longer be able to use your device for regular service. However, there are a few things to keep in mind: - You can still switch your account to T-Mobile or another service provider through September 30 to keep your phone number. - You can also contact Customer Care by dialing 611 from your device. - If you do not switch your number before September 30, you will lose your phone number. Your device will continue to only be able to call 911 for emergencies and 988 for the Suicide & Crisis Lifeline. For assistance, visit our [store locator](https://www.t-mobile.com/stores/locator) to find the closest location where our team is ready to walk you through your options and help find what works best for you. ### Account closure - ### What does it mean that my UScellular account will close on August 28? If your account can't be moved automatically, your UScellular account will close on August 28. To give you time to choose a wireless provider, your wireless service will remain active at no charge for 30 days after your account closes. - ### If my account closes, why will my wireless service continue for another 30 days? The additional 30 days of service give you time to switch to T-Mobile or another wireless provider without immediately losing wireless service. - ### What does "service at no charge" include? If your account can't be moved automatically, you'll receive up to 30 days of wireless service at no charge after your UScellular account closes. This includes talk, text, and data, giving you time to switch to T-Mobile or another wireless provider. - ### Will I receive a bill after my account closes on August 28? Yes — you will receive one final bill. This final bill will arrive in September and will confirm that your UScellular account is officially close. You won't accrue any new charges after your account closure. Your account will close on your last bill cycle date, and your final billing period will cover the last date of your billing cycle through September 30. If your account can't be moved automatically this will give you time to switch to T-Mobile or another wireless provider without immediately losing wireless service. - ### If I choose another wireless provider, how do I transfer my phone number? To switch your number to T-Mobile or another carrier, you’ll need a few simple details from your UScellular account: - Your UScellular account number - A port-out PIN, which can be provided by UScellular Customer Care or a UScellular associate (this PIN is valid for 4 days) - A valid, unique email address If you’re unsure how to get any of this information, you can contact Customer Care, and they’ll be happy to help you get everything you need. ### Learn more in the official T-Mobile press release [Press release](https://www.t-mobile.com/news/business/t-mobile-closes-uscellular-acquisition) Thank you for being a valued UScellular customer. We appreciate your loyalty and are committed to keeping you informed through the final steps to move your UScellular account to T-Mobile. Earlier this year, we shared that we'd be moving UScellular customer accounts to T-Mobile throughout the summer. We're now entering the final month of that process and expect to complete account moves by the end of August. We expect most customers receiving this notice to be successfully moved to T-Mobile by August 28th. For most customers, we'll take care of everything automatically, and no action will be needed. If your account is not able to be moved, we'll contact you with information about your next steps. __What to expect__ __If we're able to move your account__ We'll complete your account move automatically and notify you when it's finished. Once your account has moved, you'll receive information about your T-Mobile account and next steps. __If we're unable to move your account__ If we're unable to move your account, we'll send you another notice with instructions for your next steps. Your UScellular account will close on August 28, and you'll need to switch your service to T-Mobile or another wireless provider to keep your phone number and avoid an interruption to your wireless service. To give you time to make your choice, we'll keep your wireless service active on the UScellular network at no charge for 30 days after your account closes. During that time, you'll be able to switch your service while continuing to use your phone. If you do not switch your service before the end of the 30-day period, your wireless service will be disconnected, and your phone number will no longer be available. __Stay informed__ If you'd like to make the switch to T-Mobile now, you don't have to wait—we're ready to help. If you have questions or would like assistance, call [1-888-944-9400](tel:1-888-944-9400) or visit [www.t-mobile.com/stores/locator](https://www.t-mobile.com/stores/locator) to find a store near you. __Thank you__ Serving communities like yours has been our privilege, and we're grateful you've been part of the UScellular family. Thank you for allowing us to serve you over the years. The UScellular & T-Mobile Customer Care Team ## Hello! Want to stay logged in? 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