Contact & support

UScellular is now part of T-Mobile

We're confident this next step will bring UScellular customers even more coverage, value and benefits.

What UScellular customers can expect

  • Increased coverage through T-Mobile, now the Best Network in the U.S. according to Ookla® Speedtest®, with the most advanced 5G, the most towers, and a signal that reaches farther than ever.

  • New ways to help you save with expanded home internet options, including value-rich plans with unlimited data.

  • New benefits from T-Mobile coming soon, like savings and perks on dining, travel and entertainment at no extra cost - just for being a customer.

General Questions

    • We’re excited that UScellular is part of T-Mobile. Together, we’re working to bring you a better network, more value, and benefits, including access to T-Mobile’s award-winning network and the same great service from your local UScellular team.
    • Behind the scenes, we’re already improving your network — expect stronger coverage and performance soon
    • Starting mid-November 2025, UScellular stores will begin offering T-Mobile services to new customers, while continuing to fully support current UScellular customers.
    • December 2, 2025, UScellular customers will be subject to T-Mobile’s Terms & Conditions, featuring:
      • No early termination fees – flexibility without penalties.
      • Transparent pricing and no annual service contracts, giving you more freedom and control.
    • UScellular wireless operations and customers are now part of T-Mobile. Nothing changes today for UScellular customers, and no action is required. We will keep UScellular customers informed along the way.
    • Continue to call into the same customer service number you currently call and visit your local UScellular Retail store. We will be ready to assist you!
    • T-Mobile stores can assist you if you are ready to switch to T-Mobile now
    • If you have more questions, continue to call into the same customer service number you currently call or use 611 from your UScellular device
    • Currently your UScellular account, including your plan, services and support remain in place.
    • Your local UScellular store stays right where it is, ready to serve you, as always.
    • Starting in mid-November, UScellular stores will begin offering T-Mobile services to new customers and existing T-Mobile customers.
    • Your My Account portal will remain unchanged, so you can continue to manage your account or shop digitally.
    • On December 2, 2025, your account will automatically transition to T-Mobile’s Terms & Conditions, giving you added flexibility and no early termination fees.
    • Behind the scenes, we’re already improving your network — expect stronger coverage and performance soon.
    • Most newer devices are already compatible with the T-Mobile and UScellular networks; Some older devices may need an update or replacement to stay connected — if that includes yours, we’ll reach out with simple options and special offers.

Learn more in the official T-Mobile press release

Explore the full UScellular FAQs