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Paramount+ is a streaming service option you can add and bill to your T-Mobile account. 

On this page:

What's included

Below are some highlights of what's included with Paramount+ plans. Learn more about plan details and programming at https://www.paramountplus.com.

Paramount+ Essential

  • Ad supported
  • Tens of thousands of episodes & movies
  • NFL on CBS & UEFA Champions League
  • 24/7 live news with CBS News

Paramount+ Premium®

  • Everything included with Essential
  • No ads except live TV
  • SHOWTIME® originals & movies
  • Live TV with CBS & college football
  • Download shows to your mobile device

 

Add Paramount+

You can use an Android, iOS, smart TV, or game console to add Paramount+ (excludes T-Mobile Business accounts and accounts with only Home Internet lines).

Before getting started, make sure that:

  • You have a T-Mobile ID​.
  • You are a Primary Account Holder (PAH) or Authorized User.
  • You do not already have a Paramount+ feature added to your account.

Paramount+ existing or new account notes

  • If you already have a Paramount+ account, make sure the correct information auto-populates during the activation process.
  • If you don't have a Paramount+ account, you can create one during the activation process.
  • If you already have a Paramount+ subscription (purchased outside of T-Mobile) you'll need to cancel your existing subscription to activate your subscription with T-Mobile. 
    • If you have an iOS device and purchased your Paramount+ subscription through an iOS device, cancel your subscription from the Apple App Store. 
    • Be sure to log out of the Paramount+ app or website on your device.
    • You'll need to wait until your current bill cycle with Paramount+ ends before you can activate your subscription with T-Mobile.
 

Add or check activation status via T Life

 

If you receive the ‘Cannot add via app” message, you can still use T-Mobile.com to make the change. For more details, go to the Manage your plan page where you can find information about managing your settings and preferences.

  1. Access T Life on your device. 
  2. Select Manage > See plans.
  3. Choose Manage add-ons.
  4. In the Services section, select Paramount+ Essential or with Paramount+ Premium®, then choose Continue.
  5. Choose Change Date to select a start date for your pass. If you don't change the date, it will start immediately.
  6. Select Agree & Submit.
  7. When the Activation Hub displays, select a Paramount+ service to activate.
  8. Select Start Activation. A text message will be sent to the PAH to confirm the addition of the feature to the account, and a registration link is sent to the designated line. 
  9. Once the Paramount+ page launches, select Activate Paramount+. 
  10. On the next page, sign in with your Paramount+ account email address into the field that appears (you can use Forgot email? if you forget it) and select Next.
    • If you don't have a Paramount+ account, choose Create account and follow the steps to create a Paramount+ account.
  11. Enter your password (you can use Forgot password? if you forgot it) and select Next. 
  12. Select the checkbox to allow T-Mobile to access your subscription and then choose Continue.
  13. On the “Thank you for signing up” page, choose the appropriate link to download the Paramount+ app.
 

Add or check activation status via T-Mobile.com

 

If you receive the ‘Cannot add via app” message, you can still use T-Mobile.com to make the change. For more details, go to the Manage your plan page where you can find information about managing your settings and preferences.

  1. Log in to T-Mobile or T-Life using your T-Mobile ID.
  2. Select View Account > Shared Add-ons > Manage add-ons.
  3. In the Services section, select Paramount+ Essential or Paramount+ Premium®, then select Agree (recurring monthly charge will be added to your T-Mobile bill).  
  4. Select Continue > on the Review your order page, choose Agree & Submit.
  5. When the Activation Hub displays, select a Paramount+ service to activate.
  6. Select Start Activation. A text message will be sent to the PAH to confirm the addition of the feature to the account, and a registration link is sent to the designated line. 
  7. Once the Paramount+ page launches, select Activate Paramount+. 
  8. On the next page, sign in with your Paramount+ account email address into the field that appears (you can use Forgot email? if you forget it) and select Next.
    • If you don't have a Paramount+ account, choose Create account and follow the steps to create a Paramount+ account.
  9. Enter your password (you can use Forgot password? if you forgot it) and select Next. 
  10. Select the checkbox to allow T-Mobile to access your subscription and then choose Continue.
  11. On the “Thank you for signing up” page, choose the appropriate link to download the Paramount+ app.
 

Activate via Text message (SMS)

 

When you add Paramount+ to your account, a Paramount+ activation text message is sent immediately to your account so you can activate your service.

  1. Select the link in the text message and log in to T-Mobile using your T-Mobile ID.
  2. Select the checkbox to agree to the Terms & Conditions and then choose Start Activation.
  3. When the browser launches the Paramount+ web page, select Activate Paramount+. 
  4. On the next page, sign in with your Paramount+ account email address into the field that appears (you can use Forgot email? if you forget it) and select Next.
    • If you don't have a Paramount+ account, choose Create account and follow the steps to create a Paramount+ account.
  5. Enter your password (you can use Forgot password? if you forgot it) and select Next.
  6. Enter the designated line mobile number. 
  7. On the “Thank you for signing up” page, choose the appropriate link to download the Paramount+ app.

 

Paramount+ subscription & billing

  • Your subscription is managed through T-Mobile.
  • T-Mobile acts as the method of payment for your Paramount+ membership each month.
  • If you remove Paramount+ from your account, T-Mobile will immediately stop being your method of payment.
  • If you have problems with your subscription or wish to manage your subscription go to the T-Mobile login page.
  • To manage the Paramount+ subscription, go to Manage add-ons. 

 

Getting support

If you need support, you'll need to contact either Paramount+ or T-Mobile, depending on the type of help you need.

 

Paramount+ support

 

Browse the Paramount+ help center, or chat with an agent at help.paramountplus.com by clicking the blue chat bubble on the lower right corner of the screen.

  • Paramount+ app service troubleshooting (access issues, sync issues, streaming issues, etc.)
  • Paramount+ account issues/recovery
  • Paramount+ product or programming questions
  • General Paramount+ questions
 

T-Mobile support

 

Contact T-Mobile​ if you need help with:

  • Adding or removing Paramount+
  • Basic troubleshooting (app connection issues, 
  • Getting a new Paramount+ activation text message
  • Cancelling existing trial version immediately
  • T-Mobile plan, billing, & account management
  • Basic network or hardware troubleshooting
 

Canceling

 
  • If you cancel your T-Mobile account: You will immediately lose your Paramount+ subscription. T-Mobile will no longer be your Paramount+ method of payment and you will need to subscribe to Paramount+ directly to start a new subscription.
  • If you cancel your Paramount+ subscription through T-Mobile: The cancellation can be future-dated or immediate and you will still have access to your service to the end of the billing cycle (If you cancel your existing 12-month promotion, your subscription will be canceled immediately).

Log in to T-Life, T-Mobile, or contact T-Mobile customer service to remove Paramount+ from your account.

  1. Log in to T-Mobile.com using your T-Mobile ID.
  2. Select View Account > Shared Add-ons > Manage add-ons.
  3. Deselect the Paramount+ feature and choose Continue.
  4. On the Review your order page, select Agree & submit.

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