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SUPPORT
New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile Network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Change your SIM T-Mobile eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

Learn more about ViX+ ON US with T-Mobile and Metro by T-Mobile.  

On this page:

What's included?

Starting August 11, 2022, eligible T-Mobile, Sprint, and Metro customers on a qualifying plan will be able to redeem and get a year of ViX+ ON US! 

What can I watch on ViX+?

  • ViX+ is a Spanish-language streaming service from TelevisaUnivision, with more than 10,000 hours of original series, exclusive movie premieres, premium and live sports, plus news and entertainment, live or on-demand. 
  • ViX+ offers a premium streaming experience with more than 70 original movies and series produced for its first year. Check out exclusive ViX+ series like La Mujer del Diablo, Mujeres Asesinas, and Volver a Caer; plus classic telenovelas & dramas such as Marimar, La Rosa de la Guadalupe, blockbuster hit movies like Qué Despadre, El Juego de las Llaves, Presencias and the Salma Hayek-produced film Quiero tu Vida.
  • Catch all the LIVE fútbol games of the UEFA Champions League, la Liga MX, exclusive matches from the best leagues in Europe and Latin America, and other top tournaments.
  • Enjoy ViX+ on the mobile app or on the web at vixplus.com and on up to 3 devices at a time. 
  • As a ViX+ subscriber, you can stream ViX+ in the United States (including Puerto Rico), Mexico, and the rest of Latin America (excluding Brazil). Content may vary by the country you are currently streaming in. 

What's the difference between ViX and ViX+?

  • ViX is a free service that offers more than 100 channels, thousands of your favorite movies, series, soap operas, live sports from the best soccer leagues, and 24/7 news. 
  • ViX+ gives you all 40,000 hours of content ViX has to offer, plus over 10,000 hours of premium content. You can access exclusive original content of ViX+, all the premieres of movies, series, and the best Fútbol leagues. You can unlock full seasons of shows and enjoy the premiere episodes of TV novellas. 
  • Due to broadcast rights, a small portion of ViX+ programming will continue to include commercials (ViX channels, events, and a limited number of shows and movies).

 

Who's eligible?

  • Active T-Mobile and Sprint postpaid consumer voice wireless, Home Internet customers (including T-Mobile for Business w/SSN customers) and Metro by T-Mobile customers on eligible voice plans qualify for a year of ViX+ ON US. 
  • Not eligible: Customers on an ineligible postpaid T-Mobile rate plan (Essentials, Simple Choice, etc.), T-Mobile Prepaid, Mobile Internet only accounts (tablets, laptops, hotspots, watches, etc.), Business accounts with more than 12 voice lines, and Government accounts are not eligible for ViX+ ON US. 
  • Limit of one ViX+ ON US redemption per account. 
  • This offer can be combined with the ViX+ 7-day trial, however, it can't be combined with other ViX+ coupons/code offers.
  • If you are on one of the qualifying plans below, you may be able to combine ViX+ ON US with any of T-Mobile's current streaming offers. Speak to us to see what else you qualify for. 
 
T-Mobile eligible plans
 
  • Magenta and Magenta MAX
  • Magenta 55+ and Magenta MAX 55+
  • Magenta First Responder and Magenta MAX First Responder
  • Magenta Military and Magenta MAX Military
  • Magenta DHH and T-Mobile ONE DHH
  • T-Mobile ONE and T-Mobile ONE Plus
  • Magenta Amplified
  • Small Business customers with up to 12 voice lines on Business Unlimited Select, Business Unlimited Advanced, Business Unlimited Ultimate, Business Unlimited+, Magenta for Business and Magenta MAX for Business
 
Sprint eligible plans 
 
  • Unlimited Basic, Plus Premium plans
  • Unlimited Freedom
  • Unlimited 55+
  • Biz Unlimited
  • Everything Data
  • Unlimited My Way
  • Unlimited Value Plan
  • Unlimited Savings Plan
  • Advantage Club
 
Metro by T-Mobile eligible plans  
 

All current unlimited plans are eligible    

 

Redeem ViX+ ON US 

Once you receive your unique URL via the promotions site, you will have 30 days to redeem your offer on the ViX+ platform. Your offer period begins once you've completed redemption through the ViX+ platform.

 
T-Mobile / Sprint customers
 

Ready to redeem your year of ViX+ ON US? Visit https://www.t-mobile.com/tv-streaming/vix-plus-deal.

Existing ViX+ subscribers:

  • ViX requires that you do not have an active paid subscription to redeem this offer. If you are already subscribed, you must cancel your current ViX+ subscription, wait until the end of your billing cycle, then follow the steps above to redeem.
  • You can sign up with a new email account and redeem your offer today, but you will not retain any of your prior account history. Find your subscription information and bill cycle date in your account profile. 
 
Metro by T-Mobile customers
 

Existing ViX+ subscribers:

  • ViX requires that you do not have an active paid subscription to redeem this offer. If you are already subscribed, you must cancel your current ViX+ subscription, wait until the end of your billing cycle, then follow the steps above to redeem:
  • You can sign up with a new email account and redeem your offer today, but you will not retain any of your prior account history. Find your subscription information and bill cycle date in your account profile. 

 

Getting support

If you are looking for support, you'll need to contact either ViX or T-Mobile/Sprint/Metro, depending on the type of help you need.

Redemption code issues

If you are having trouble obtaining your redemption link or have questions about your eligibility:

  • T-Mobile customers: Dial 611 from your T-Mobile phone or contact us at 1-800-937-8997.
  • Sprint customers: Contact us at 1-888-211-4727.
  • Metro customers: Dial 611 from your Metro phone or call 1-888-863-8768.

 

Service / experience issues

For common procedures (such as general how-to’s, channel lineup, compatible devices, issues with passwords, etc.), contact the ViX Help Center at https://ayuda.vix.com/hc/es-mx.

 

Billing

  • You are not required to provide billing information at the time you sign up for your ViX+ account. Your subscription will not automatically renew at the end of your year ON US, and you may be prompted to add a debit or credit card to continue your ViX+ subscription. 
  • Make sure you have logged into your account directly to add a payment method. T-Mobile, Sprint, Metro, and ViX would not ask you to enter your payment method directly outside of your account. 
  • For any payment method-related questions, contact the ViX Help Center at https://ayuda.vix.com/hc/es-mx.

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